Questions and Verified Answers
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The implementation and use of a resident portal can increase the
effectiveness of the staff's: - 🧠 ANSWER ✔✔Communication with the
apartment community
Which focus in a sales presentation is MOST likely to increase a leasing
professional's effectiveness? - 🧠 ANSWER ✔✔Emotional Appeal
, What are the physical changes made to an apartment home or common
area to protect the fair housing rights of persons with disabilities - 🧠
ANSWER ✔✔Modifications
Who is responsible for the accuracy of data collected in a resident
application? - 🧠 ANSWER ✔✔Applicant
Residential properties are permitted to use which screening criteria to
legally discriminate? - 🧠 ANSWER ✔✔Rental History
Which term BEST describes a situation in which a leasing professional
takes prospects through the community in a pre-planned or personalized
manner to show off the office, amenities, common areas, and/or model
homes? - 🧠 ANSWER ✔✔Tour Route
Which technique is MOST appropriate for limiting distractions while on the
telephone with a prospective resident? - 🧠 ANSWER ✔✔Position the desk
chair to face the wall rather than nearby coworkers
When a resident reports an unpleasant incident on the community's
property, what is the FIRST action the leasing professional should take? - 🧠
ANSWER ✔✔Express concern and/or sympathy for the resident.