MA100 Exam 2 Questions With Complete Solutions
. To keep some sense of control, what is important to give a
patient that might be suffering from a serious illness? Correct
Answers patience and kindness. It is important to give the
patient choices and make every effort to accommodate the
patient's wishes.
A stroke is also known as: Correct Answers Cerebrovascular
Accident (CVA)
Define active listening. Correct Answers Paying close attention
to a speaker without thinking of anything else.
Define anxiety Correct Answers The condition of feeling
uneasy or worried about what may happen, response to a
perceived threat
Define ethics. Correct Answers The branch of knowledge that
deals with standards of behavior or beliefs
Define morals Correct Answers beliefs of right and wrong
Define rights Correct Answers claim that is expected to be
honored
Define the term liability. Correct Answers Legal
responsibilities. In accounting, the amount owed by a business
to creditors.
,Describe a passive communicator. Correct Answers Do not
stand up for themselves and tend to try to keep the peace at all
cost.
individual avoids expressing feelings even in response to hurtful
or anger-inducing situations.
Describe an aggressive communicator. Correct Answers express
their feelings and opinions as if they were more important than
those of other speakers. They may not give others a chance to
speak, and they may interrupt and criticize others. They tend to
blame others instead of taking responsibility for their own
behavior.
How can a medical assistant show empathy toward patients?
Correct Answers be sensitive to the feelings patients have when
they go through the medical office routine.
How long is it usually kept on for? (the cast) Correct Answers 4
to 6 weeks
How should a cane be held? Correct Answers held on the side
of the body opposite the side that needs support.
How should a patient be instructed to activate a chemical cold
pack? Correct Answers activated by applying pressure until the
inner bag ruptures
Shake the crystals to the bottom of the bag.
Squeeze the bag firmly with your hands to break the inner water
bag.
Shake the bag vigorously to mix the contents.
Cover the bag with a protective covering.
, How should a patient be instructed to use a heating pad? Correct
Answers Wires should not be bent nor crushed. Pins must not
be inserted into the pad, if the pin comes in contact with a wire,
an electric shock could result. Should not be used over areas that
contain moisture, such as wet dressings.
Cold
How should the cast fit? Correct Answers fits snugly but still
allows adequate circulation necessary for healing.
How should these be stored? (chemical cold pack) Correct
Answers room temperature.
if a patient discloses the use of a traditional, cultural treatment
for an illness, the treatment should be documented and the
physician should ensure what? Correct Answers lines of
communication open. Patients/ discuss other treatments that are
being used.
Understand the importance of the treatments being offered by
scientific medicine so that they can comply with standard
medical treatment regimens in addition to their traditional
practices.
Identify any practices that might be harmful or that might
interfere with prescribed medical treatments.
Know the difference between superficial (first-degree), partial-
thickness (second-
degree), and full-thickness (third-degree) burns. Correct
Answers First degree: involves only the top layer of skin, the
. To keep some sense of control, what is important to give a
patient that might be suffering from a serious illness? Correct
Answers patience and kindness. It is important to give the
patient choices and make every effort to accommodate the
patient's wishes.
A stroke is also known as: Correct Answers Cerebrovascular
Accident (CVA)
Define active listening. Correct Answers Paying close attention
to a speaker without thinking of anything else.
Define anxiety Correct Answers The condition of feeling
uneasy or worried about what may happen, response to a
perceived threat
Define ethics. Correct Answers The branch of knowledge that
deals with standards of behavior or beliefs
Define morals Correct Answers beliefs of right and wrong
Define rights Correct Answers claim that is expected to be
honored
Define the term liability. Correct Answers Legal
responsibilities. In accounting, the amount owed by a business
to creditors.
,Describe a passive communicator. Correct Answers Do not
stand up for themselves and tend to try to keep the peace at all
cost.
individual avoids expressing feelings even in response to hurtful
or anger-inducing situations.
Describe an aggressive communicator. Correct Answers express
their feelings and opinions as if they were more important than
those of other speakers. They may not give others a chance to
speak, and they may interrupt and criticize others. They tend to
blame others instead of taking responsibility for their own
behavior.
How can a medical assistant show empathy toward patients?
Correct Answers be sensitive to the feelings patients have when
they go through the medical office routine.
How long is it usually kept on for? (the cast) Correct Answers 4
to 6 weeks
How should a cane be held? Correct Answers held on the side
of the body opposite the side that needs support.
How should a patient be instructed to activate a chemical cold
pack? Correct Answers activated by applying pressure until the
inner bag ruptures
Shake the crystals to the bottom of the bag.
Squeeze the bag firmly with your hands to break the inner water
bag.
Shake the bag vigorously to mix the contents.
Cover the bag with a protective covering.
, How should a patient be instructed to use a heating pad? Correct
Answers Wires should not be bent nor crushed. Pins must not
be inserted into the pad, if the pin comes in contact with a wire,
an electric shock could result. Should not be used over areas that
contain moisture, such as wet dressings.
Cold
How should the cast fit? Correct Answers fits snugly but still
allows adequate circulation necessary for healing.
How should these be stored? (chemical cold pack) Correct
Answers room temperature.
if a patient discloses the use of a traditional, cultural treatment
for an illness, the treatment should be documented and the
physician should ensure what? Correct Answers lines of
communication open. Patients/ discuss other treatments that are
being used.
Understand the importance of the treatments being offered by
scientific medicine so that they can comply with standard
medical treatment regimens in addition to their traditional
practices.
Identify any practices that might be harmful or that might
interfere with prescribed medical treatments.
Know the difference between superficial (first-degree), partial-
thickness (second-
degree), and full-thickness (third-degree) burns. Correct
Answers First degree: involves only the top layer of skin, the
