Hartman's Nursing Assistant Care The Basics Chapter 2 || 100%
Verified Solutions.
Communication correct answers The process of exchanging information with others
Verbal communication correct answers uses spoken or written words
Nonverbal communication correct answers communicating without using words. An example is
body movement.
Reporting correct answers Nursing assistants must make brief, accurate oral and written reports
to residents and staff. Careful observations are used to make these reports and are important to
the health and well-being of all residents.
Names correct answers NAs should call residents by the names residents prefer. NAs should not
refer to residents by their first names unless a resident has asked them to do so.
Objective information correct answers Based on what a person sees, hears, touches, or smells
Subjective information correct answers Something a person cannot or did not observe
Sight correct answers The NA should look for changes in the resident's appearance.
Hearing correct answers The NA should listen to what the resident says about his condition,
family, or needs.
Touch correct answers Does the resident's skin feel hot or cool, moist or dry? Is the pulse rate
normal?
,Smell correct answers Are there any odors coming from the resident's body? Odors could suggest
poor bathing, infections, or incontinence.
Incontinence correct answers The inability to control the bladder or bowels
Oral Reports correct answers The NA should write notes so that important details are not
forgotten
Telephone Communication correct answers Nursing assistants may be asked to make a call or
answer the telephone at their facility.
Call Light correct answers Long-term care facilities are required to have a call system, often
called call lights, so that residents can call for help whenever they need it.
Resident does not hear NA, does not hear correctly, or does not understand correct answers The
NA should face the resident. He should speak slowly and clearly. He should not shout, whisper,
or mumble. The NA should speak in a low voice, using a pleasant tone.
Resident is difficult to understand correct answers The NA should be patient and take time to
listen. He can ask the resident to repeat or explain the message.
NA, resident, or others use words that are not understood. correct answers An NA should not use
medical terms with residents or their families. He should speak in simple, everyday words and
ask what a word means if he is not sure.
NA uses slang or profanity correct answers The NA should avoid using slang words. They are
unprofessional and may not be understood.
NA uses clichés correct answers Cliches are phrases that are used over and over again and do not
really mean anything. Instead of using a cliche, the NA should listen to what a resident is really
saying and respond with a meaningful message.
, NA responds with "Why?" correct answers The NA should avoid asking "Why?" when a resident
makes a statement. "Why" questions make people feel defensive.
NA gives advice correct answers The NA should not offer his opinion or give advice. Giving
medical advice is not within an NA's scope of practice.
NA asks questions that only require yes/ no answers. correct answers The NA should ask open-
ended questions that need more than a "yes" or "no" answer. Yes and no answers end the
conversation.
Resident speaks a different language. correct answers If a resident speaks a different language
than the NA does, the NA should speak slowly and clearly. He should keep his messages short
and simple
NA or resident uses nonverbal communication correct answers Nonverbal communication can
change a message. The NA should be aware of his body language and gestures. He can look for
nonverbal messages from residents and clarify them.
Defense mechanisms correct answers Unconscious behaviors used to release tension or cope
with stress; Denial, projection, displacement, rationalization, repression, regression
Denial correct answers completely rejecting the thought or feeling
Projection correct answers seeing feelings in others that are really one's own
Displacement correct answers transferring a strong negative feeling to a safer situation
Rationalization correct answers making excuses to justify a situation
Verified Solutions.
Communication correct answers The process of exchanging information with others
Verbal communication correct answers uses spoken or written words
Nonverbal communication correct answers communicating without using words. An example is
body movement.
Reporting correct answers Nursing assistants must make brief, accurate oral and written reports
to residents and staff. Careful observations are used to make these reports and are important to
the health and well-being of all residents.
Names correct answers NAs should call residents by the names residents prefer. NAs should not
refer to residents by their first names unless a resident has asked them to do so.
Objective information correct answers Based on what a person sees, hears, touches, or smells
Subjective information correct answers Something a person cannot or did not observe
Sight correct answers The NA should look for changes in the resident's appearance.
Hearing correct answers The NA should listen to what the resident says about his condition,
family, or needs.
Touch correct answers Does the resident's skin feel hot or cool, moist or dry? Is the pulse rate
normal?
,Smell correct answers Are there any odors coming from the resident's body? Odors could suggest
poor bathing, infections, or incontinence.
Incontinence correct answers The inability to control the bladder or bowels
Oral Reports correct answers The NA should write notes so that important details are not
forgotten
Telephone Communication correct answers Nursing assistants may be asked to make a call or
answer the telephone at their facility.
Call Light correct answers Long-term care facilities are required to have a call system, often
called call lights, so that residents can call for help whenever they need it.
Resident does not hear NA, does not hear correctly, or does not understand correct answers The
NA should face the resident. He should speak slowly and clearly. He should not shout, whisper,
or mumble. The NA should speak in a low voice, using a pleasant tone.
Resident is difficult to understand correct answers The NA should be patient and take time to
listen. He can ask the resident to repeat or explain the message.
NA, resident, or others use words that are not understood. correct answers An NA should not use
medical terms with residents or their families. He should speak in simple, everyday words and
ask what a word means if he is not sure.
NA uses slang or profanity correct answers The NA should avoid using slang words. They are
unprofessional and may not be understood.
NA uses clichés correct answers Cliches are phrases that are used over and over again and do not
really mean anything. Instead of using a cliche, the NA should listen to what a resident is really
saying and respond with a meaningful message.
, NA responds with "Why?" correct answers The NA should avoid asking "Why?" when a resident
makes a statement. "Why" questions make people feel defensive.
NA gives advice correct answers The NA should not offer his opinion or give advice. Giving
medical advice is not within an NA's scope of practice.
NA asks questions that only require yes/ no answers. correct answers The NA should ask open-
ended questions that need more than a "yes" or "no" answer. Yes and no answers end the
conversation.
Resident speaks a different language. correct answers If a resident speaks a different language
than the NA does, the NA should speak slowly and clearly. He should keep his messages short
and simple
NA or resident uses nonverbal communication correct answers Nonverbal communication can
change a message. The NA should be aware of his body language and gestures. He can look for
nonverbal messages from residents and clarify them.
Defense mechanisms correct answers Unconscious behaviors used to release tension or cope
with stress; Denial, projection, displacement, rationalization, repression, regression
Denial correct answers completely rejecting the thought or feeling
Projection correct answers seeing feelings in others that are really one's own
Displacement correct answers transferring a strong negative feeling to a safer situation
Rationalization correct answers making excuses to justify a situation
