Inquire through: | Professional | Confidential Support
HAFN Exam 4 Verified and Updated
Questions and Answers (100% Correct
Answers)
Communication Skills
Answer: o Focuses on resolving patient centered needs
o Patient feels cared for and understood
o Includes family and significant others
o Conducts health teaching
o Delivers health promotion and preventive care
Nurse-Patient relationship
Answer: o Positive regard
o Genuineness
o Empathy
o Concreteness-need to know, direct
Types of communication
Answer: o Vocal Paralanguage
o Avoid flatness and excessive use of 'you know'
o Avoid distracting body movements: shaking foot, tapping pencil
o Body language
Vocal Paralanguage
Answer: Tone
Pitch
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Volume
Rate of speech
Body language
Answer: Gestures
Facial expression
Affect
Posture
Eye contact-Direct shows interest
Nonverbal Communication
Answer: o Dress and grooming
o Touch
o Personal space
o Use of time
Cultural Sensitivity
Answer: o Acknowledge that people from different cultures and ethnic backgrounds
may think differently about what is right, or normal in each situation.
o Incorporate knowledge of specific culture beliefs and values to plan appropriate
care.
o Goal is to treat everyone as an individual.
Avoid stereotyping
Therapeutic Responses
Answer: o Recognize informal caregivers
o Evaluate the pt's knowledge
, Inquire through: | Professional | Confidential Support
o Ascertain / verify pt's perception of need
o Clarify verbal and non-verbal communication
Listening Skills
Answer: o Involves hearing as well as interpretation
- Make eye contact
- Relaxed open posture
- Use facial expressions and body language to demonstrate you are paying attention
- Be thoughtful in responses
Interview/Assessment Guidelines
Answer: o Begin with open-ended questions
- How have you been feeling since I last saw you?
- How can I help you today?
o Use close-ended questions to seek specific information and clarification
- How long ago did that happen?
- Please put your finger where it hurts?
- How many times a day did you take the pills?
Validating
Answer: Restating the words as you heard them
"When the doctor saw you yesterday, she indicted that you would be discharged
today?
Reflection
Answer: Repeating what the person said or describing the person's implied feelings.
"You've been upset."
HAFN Exam 4 Verified and Updated
Questions and Answers (100% Correct
Answers)
Communication Skills
Answer: o Focuses on resolving patient centered needs
o Patient feels cared for and understood
o Includes family and significant others
o Conducts health teaching
o Delivers health promotion and preventive care
Nurse-Patient relationship
Answer: o Positive regard
o Genuineness
o Empathy
o Concreteness-need to know, direct
Types of communication
Answer: o Vocal Paralanguage
o Avoid flatness and excessive use of 'you know'
o Avoid distracting body movements: shaking foot, tapping pencil
o Body language
Vocal Paralanguage
Answer: Tone
Pitch
,Inquire through: | Professional | Confidential Support
Volume
Rate of speech
Body language
Answer: Gestures
Facial expression
Affect
Posture
Eye contact-Direct shows interest
Nonverbal Communication
Answer: o Dress and grooming
o Touch
o Personal space
o Use of time
Cultural Sensitivity
Answer: o Acknowledge that people from different cultures and ethnic backgrounds
may think differently about what is right, or normal in each situation.
o Incorporate knowledge of specific culture beliefs and values to plan appropriate
care.
o Goal is to treat everyone as an individual.
Avoid stereotyping
Therapeutic Responses
Answer: o Recognize informal caregivers
o Evaluate the pt's knowledge
, Inquire through: | Professional | Confidential Support
o Ascertain / verify pt's perception of need
o Clarify verbal and non-verbal communication
Listening Skills
Answer: o Involves hearing as well as interpretation
- Make eye contact
- Relaxed open posture
- Use facial expressions and body language to demonstrate you are paying attention
- Be thoughtful in responses
Interview/Assessment Guidelines
Answer: o Begin with open-ended questions
- How have you been feeling since I last saw you?
- How can I help you today?
o Use close-ended questions to seek specific information and clarification
- How long ago did that happen?
- Please put your finger where it hurts?
- How many times a day did you take the pills?
Validating
Answer: Restating the words as you heard them
"When the doctor saw you yesterday, she indicted that you would be discharged
today?
Reflection
Answer: Repeating what the person said or describing the person's implied feelings.
"You've been upset."
