NACCC CFC test prep questions with
correct answers
Five stages of counseling - CORRECT ANSWER✔✔-1. Rapport and relationship
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building
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2. Assess and define the problem/gather info
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3. Goal setting
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4. Strategy implementation
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5. Follow-up
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Objective measures of financial health - CORRECT ANSWER✔✔-Positive
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debt/income ratio
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Adequate insurance ||
Steady and adequate salary
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Adequate savings for emergencies
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Adequate savings for retirement
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Good credit rating
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Adequate cash flow to meet everyday expenses
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Established and utilized spending plan
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etc.
,Subjective measures of financial health - CORRECT ANSWER✔✔-A sense of
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fulfillment
A sense of happiness
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Peace of mind || ||
What are some of the specific concerns clients bring to counseling? -
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CORRECT ANSWER✔✔-Improve credit (score, access, etc)
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Resolve marital conflicts over money
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Avoid bankruptcy ||
Deal with creditors
|| ||
Cut expenses
||
Increase income ||
etc.
Describe how process goals differ from outcome goals - CORRECT
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ANSWER✔✔-Process goals are the domain of the counselor and have to do || || || || || || || || || || || ||
with how the client experiences the counseling. These work to create trust,
|| || || || || || || || || || || ||
respect, and rapport. || ||
Outcome goals are the domain of the client and have to do with the goals
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the client sets for themselves, such as improving their credit score.
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According to the Business/Human model, what do clients need at the human
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level? - CORRECT ANSWER✔✔-Attention
|| || || ||
Courteous treatment ||
,Respect
Acceptance
Name the five types of communication - CORRECT ANSWER✔✔-Social
|| || || || || || || ||
Persuasive
Non-verbal
Expressive
Cognitive
List ways counselors can improve communication with their clients - CORRECT
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ANSWER✔✔-Adopt an accepting attitude
|| || || ||
Express clearly ||
Listen for the total meaning
|| || || ||
Be physically attentive
|| ||
Observe non-verbal communication
|| ||
Share responsibility for the communication
|| || || ||
Be expressive, be yourself
|| || ||
Be assertive, not aggressive
|| || ||
Avoid "you should" messages (can use "I" messages instead)
|| || || || || || || ||
Show empathy
||
Common barriers to communication - CORRECT ANSWER✔✔-Anxiety and self-
|| || || || || || || ||
centeredness
Needless interruption ||
, Hidden agenda
||
Overreacting to emotional words
|| || ||
Passing judgement
||
Stereotyping
Explain how effective counselors establish trust with their clients - CORRECT
|| || || || || || || || || || ||
ANSWER✔✔-Empathy
Genuineness
Positive regard
||
Counselor communicates to client that they have their best interest in mind
|| || || || || || || || || || ||
Counselor demonstrates expertise and knowledge necessary to help with
|| || || || || || || || ||
client's dilemma
||
Explain how counselors show positive regard to their clients - CORRECT
|| || || || || || || || || || ||
ANSWER✔✔-Affirmation
Remain non-judgemental
||
Respect
Acceptance
Tend to client through verbal/non-verbal behaviors (smiling, expressing
|| || || || || || || ||
interest, relaxed posture, good eye contact, soft/soothing tone of voice,
|| || || || || || || || || ||
enhancing statements [focus on the positive], provide encouragement and
|| || || || || || || || ||
support)
How do counselors convey genuineness? - CORRECT ANSWER✔✔-Congruence
|| || || || || || ||
(counselor's statements and actions reflect how they truly feel, no mixed
|| || || || || || || || || || || ||
messages)
correct answers
Five stages of counseling - CORRECT ANSWER✔✔-1. Rapport and relationship
|| || || || || || || || ||
building
||
2. Assess and define the problem/gather info
|| || || || || ||
3. Goal setting
|| ||
4. Strategy implementation
|| ||
5. Follow-up
||
Objective measures of financial health - CORRECT ANSWER✔✔-Positive
|| || || || || || ||
debt/income ratio
|| ||
Adequate insurance ||
Steady and adequate salary
|| || ||
Adequate savings for emergencies
|| || ||
Adequate savings for retirement
|| || ||
Good credit rating
|| ||
Adequate cash flow to meet everyday expenses
|| || || || || ||
Established and utilized spending plan
|| || || ||
etc.
,Subjective measures of financial health - CORRECT ANSWER✔✔-A sense of
|| || || || || || || || || ||
fulfillment
A sense of happiness
|| || ||
Peace of mind || ||
What are some of the specific concerns clients bring to counseling? -
|| || || || || || || || || || || ||
CORRECT ANSWER✔✔-Improve credit (score, access, etc)
|| || || || ||
Resolve marital conflicts over money
|| || || ||
Avoid bankruptcy ||
Deal with creditors
|| ||
Cut expenses
||
Increase income ||
etc.
Describe how process goals differ from outcome goals - CORRECT
|| || || || || || || || || ||
ANSWER✔✔-Process goals are the domain of the counselor and have to do || || || || || || || || || || || ||
with how the client experiences the counseling. These work to create trust,
|| || || || || || || || || || || ||
respect, and rapport. || ||
Outcome goals are the domain of the client and have to do with the goals
|| || || || || || || || || || || || || || ||
the client sets for themselves, such as improving their credit score.
|| || || || || || || || || ||
According to the Business/Human model, what do clients need at the human
|| || || || || || || || || || ||
level? - CORRECT ANSWER✔✔-Attention
|| || || ||
Courteous treatment ||
,Respect
Acceptance
Name the five types of communication - CORRECT ANSWER✔✔-Social
|| || || || || || || ||
Persuasive
Non-verbal
Expressive
Cognitive
List ways counselors can improve communication with their clients - CORRECT
|| || || || || || || || || ||
ANSWER✔✔-Adopt an accepting attitude
|| || || ||
Express clearly ||
Listen for the total meaning
|| || || ||
Be physically attentive
|| ||
Observe non-verbal communication
|| ||
Share responsibility for the communication
|| || || ||
Be expressive, be yourself
|| || ||
Be assertive, not aggressive
|| || ||
Avoid "you should" messages (can use "I" messages instead)
|| || || || || || || ||
Show empathy
||
Common barriers to communication - CORRECT ANSWER✔✔-Anxiety and self-
|| || || || || || || ||
centeredness
Needless interruption ||
, Hidden agenda
||
Overreacting to emotional words
|| || ||
Passing judgement
||
Stereotyping
Explain how effective counselors establish trust with their clients - CORRECT
|| || || || || || || || || || ||
ANSWER✔✔-Empathy
Genuineness
Positive regard
||
Counselor communicates to client that they have their best interest in mind
|| || || || || || || || || || ||
Counselor demonstrates expertise and knowledge necessary to help with
|| || || || || || || || ||
client's dilemma
||
Explain how counselors show positive regard to their clients - CORRECT
|| || || || || || || || || || ||
ANSWER✔✔-Affirmation
Remain non-judgemental
||
Respect
Acceptance
Tend to client through verbal/non-verbal behaviors (smiling, expressing
|| || || || || || || ||
interest, relaxed posture, good eye contact, soft/soothing tone of voice,
|| || || || || || || || || ||
enhancing statements [focus on the positive], provide encouragement and
|| || || || || || || || ||
support)
How do counselors convey genuineness? - CORRECT ANSWER✔✔-Congruence
|| || || || || || ||
(counselor's statements and actions reflect how they truly feel, no mixed
|| || || || || || || || || || || ||
messages)
