NURS 211 Leadership Quiz 1| Questions and Answers
Latest Updated (Graded A+)-West Coast University
Question 1
0..5 pts
According to the complexity theory, what would be the focus of measurement?
Infection rates
Bed utilization
Cost per hospital day
Staff morale and budgets
According to complexity theory and the principle “Think systematically,” one cannot
ignore objective data or nonmeasurable data, as both inform decisions.
TOP: AONE competency: Business Skills
Question 2
0..5 pts
A family is keeping vigil at a critically ill patient’s bedside. The nurse approaches the unit
manager with concern over the family dynamics for the patient concerned there are
patient-family conflicts based on patient’s wishes. The nurse suggests that the patient’s
provider may need to discuss the treatment plan with the family. The unit manager
states he will arrange a discussion with the patient’s provider and ask the nurse to
support the provider’s decisions. What is the role of the nurse in this situation?
Evidence-based
Management
,Follower
Leadership
In the followership role, you bring to the manager your concerns about concerns for
patients and the outcomes and accept the direction given by the manager in response to
your concerns.
TOP: AONE competency: Knowledge of the Health Care Environment
Question 3
0..5 pts
The manager of a unit is finding it difficult to work with a new graduate nurse. The new
nurse has many ideas; however, his manner of presenting them irritates the manager.
After reflection and discussion with others, the manager recognizes that she feels
threatened by his behavior. She comes to understand that the new nurse is trying to
establish his own role on the unit; is not trying to challenge her; and needs guidance,
coaching, and affirmation. What is the nurse manager demonstrating in this situation?
Leadership
Acquiescence
A positive self-concept
Deepening self-awareness
Stepping outside oneself to envision the situation while assuming ownership is a
component of emotional intelligence. This is an example of self-awareness to identify
the resolve to self-conflict in this situation.
TOP: AONE competency: Professionalism
Question 4
,0..5 pts
A family is keeping vigil at a critically ill patient’s bedside. Distant family members call
the unit continuously asking for updates and expressing concern. The nurse speaks with
the distant family members and states she is referring them to the hospital social worker,
whose role is to work with family in this situation. What role is the nurse assuming
through this action?
Laissez-faire
Leader
Manager
Follower
As a manager, you are concerned with managing and coordinating resources to achieve
outcomes in accordance with established clinical processes. Referral to a social worker
alleviates demand on staff time and is consistent with hospital procedures.
TOP: AONE competency: Communication and Relationship-Building
Question 5
0..5 pts
A charge nurse on a busy 40-bed medical/surgical unit is approached by a family
member who begins to complain loudly about the quality of care his mother is receiving.
His behavior is so disruptive that it is overheard by staff, physicians, and other visitors.
The family member leaves the unit abruptly, and the nurse is left feeling frustrated.
Which behavior by the charge nurse best illustrates refined leadership skills in an
emotionally intelligent practitioner?
Try to catch up with the angry family member to resolve the concern.
Discuss the concern with the patient after the family member has left.
, Notify nursing administration of the situation.
Reflect to gain insight into how the situation could be handled differently in the future.
Goleman suggests that emotional intelligence involves insight and being able to step
outside of the situation to envision the context of what is happening as well as being
able to manage emotions such as frustration effectively.
TOP: AONE competency: Leadership
Question 6
0..5 pts
A staff nurse has been recently promoted to unit manager. During the time on the unit,
the nurse formed a strong social network among staff, has promoted the development of
relationships between staff and workers in other areas of the organization, and has
formed relationships that generate ideas from patient organizations and the local nursing
education program. According to complexity theory, what principle is being engaged?
Bottom-up interactions
Systematic thinking
Empowerment
Development of networks
According to complexity theory, social networks evolve around areas of common interest
and are able to respond to problems in creative and novel ways.
TOP: AONE competency: Knowledge of the Health Care Environment
Latest Updated (Graded A+)-West Coast University
Question 1
0..5 pts
According to the complexity theory, what would be the focus of measurement?
Infection rates
Bed utilization
Cost per hospital day
Staff morale and budgets
According to complexity theory and the principle “Think systematically,” one cannot
ignore objective data or nonmeasurable data, as both inform decisions.
TOP: AONE competency: Business Skills
Question 2
0..5 pts
A family is keeping vigil at a critically ill patient’s bedside. The nurse approaches the unit
manager with concern over the family dynamics for the patient concerned there are
patient-family conflicts based on patient’s wishes. The nurse suggests that the patient’s
provider may need to discuss the treatment plan with the family. The unit manager
states he will arrange a discussion with the patient’s provider and ask the nurse to
support the provider’s decisions. What is the role of the nurse in this situation?
Evidence-based
Management
,Follower
Leadership
In the followership role, you bring to the manager your concerns about concerns for
patients and the outcomes and accept the direction given by the manager in response to
your concerns.
TOP: AONE competency: Knowledge of the Health Care Environment
Question 3
0..5 pts
The manager of a unit is finding it difficult to work with a new graduate nurse. The new
nurse has many ideas; however, his manner of presenting them irritates the manager.
After reflection and discussion with others, the manager recognizes that she feels
threatened by his behavior. She comes to understand that the new nurse is trying to
establish his own role on the unit; is not trying to challenge her; and needs guidance,
coaching, and affirmation. What is the nurse manager demonstrating in this situation?
Leadership
Acquiescence
A positive self-concept
Deepening self-awareness
Stepping outside oneself to envision the situation while assuming ownership is a
component of emotional intelligence. This is an example of self-awareness to identify
the resolve to self-conflict in this situation.
TOP: AONE competency: Professionalism
Question 4
,0..5 pts
A family is keeping vigil at a critically ill patient’s bedside. Distant family members call
the unit continuously asking for updates and expressing concern. The nurse speaks with
the distant family members and states she is referring them to the hospital social worker,
whose role is to work with family in this situation. What role is the nurse assuming
through this action?
Laissez-faire
Leader
Manager
Follower
As a manager, you are concerned with managing and coordinating resources to achieve
outcomes in accordance with established clinical processes. Referral to a social worker
alleviates demand on staff time and is consistent with hospital procedures.
TOP: AONE competency: Communication and Relationship-Building
Question 5
0..5 pts
A charge nurse on a busy 40-bed medical/surgical unit is approached by a family
member who begins to complain loudly about the quality of care his mother is receiving.
His behavior is so disruptive that it is overheard by staff, physicians, and other visitors.
The family member leaves the unit abruptly, and the nurse is left feeling frustrated.
Which behavior by the charge nurse best illustrates refined leadership skills in an
emotionally intelligent practitioner?
Try to catch up with the angry family member to resolve the concern.
Discuss the concern with the patient after the family member has left.
, Notify nursing administration of the situation.
Reflect to gain insight into how the situation could be handled differently in the future.
Goleman suggests that emotional intelligence involves insight and being able to step
outside of the situation to envision the context of what is happening as well as being
able to manage emotions such as frustration effectively.
TOP: AONE competency: Leadership
Question 6
0..5 pts
A staff nurse has been recently promoted to unit manager. During the time on the unit,
the nurse formed a strong social network among staff, has promoted the development of
relationships between staff and workers in other areas of the organization, and has
formed relationships that generate ideas from patient organizations and the local nursing
education program. According to complexity theory, what principle is being engaged?
Bottom-up interactions
Systematic thinking
Empowerment
Development of networks
According to complexity theory, social networks evolve around areas of common interest
and are able to respond to problems in creative and novel ways.
TOP: AONE competency: Knowledge of the Health Care Environment
