ACTUAL COMPLETE REAL EXAM QUESTIONS AND CORRECT
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Hierarchy Culture
Focus: Internal
Preference: Stability / Control
Leadership: Demanding, Market-driven
Cultural Web
Used to understand and possibly change an organization's
Culture Six elements:
Stories
Rituals and Routines
Symbols
Organizational
Structure Control
Systems
Power Structures
Cultural Web - Stories
Past events and what people talk about
Cultural Web - Rituals and Routines
Daily behavior and actions that are considered approved
,Cultural Web - Symbols
Logos, dress code, type of neighborhood, furnishings
Cultural Web - Organizational Structure
What is shown on an organization chart
Cultural Web - Control Systems
Things like finances, quality control, and rewards
Cultural Web -Power Structures
Where the real power is in an organization, can be groups or one person
Four step process for using the Cultural Web Model
1. Analyze today's culture
2. Decide the culture you want
3. Compare today's culture with the vision for tomorrow's culture
4. Create a plan to move towards the new culture
Broad categories of focus for environmental change
* Socioeconomic
* Cultural
* Technological
* Political
, Degrees of Change
1. Little change
2. Continuous improvement
3. Non-incremental change within departments
4. New ways of doing business
5. Whole new business
Bridges Transitional Model
Three distinct stages
1. Ending, Losing, and Letting go
2. The neutral zone
3. New beginning
The Change Curve Model
1. Immobilization
2. Minimization depression
3. Acceptance of reality
4. Internalization
First, Second, and Third Order Change Model
Comprised of three stages:
1. First order change
2. Second order change
3. Third order change