Accuracy.
Intentional Tort correct answers - Tort committed on purpose or person causing the injury should
have known that by actions an injury would occur
- Agency not usually responsible for employee's intentional tort except in the case of deliberate
indifference
Unintentional tort correct answers Negligence
Acts that
1) cause an injury but were not intended
2) act was intended but injury not intended
5 elements to establish liability
1) duty existed
2) breach of duty
3) injury occurred
4) cause by the breach
5) damages arose from injury
Levels of negligence correct answers Ordinary - person makes mistake & does not do what an
ordinary person would do
Gross - person injured by reckless or greater than normal act or failure to act
Willful & wonton - person does not take any care & other gets hurt
Doctrine of respondeat superior correct answers employer is vicariously liable for employee's
negligent torts committed within the agent's "course and scope of employment."
Elements of a contract correct answers Offer - specific & made with intent; what, where, when,
& how much
Acceptance
,Consideration - something of value flowing to both parties
Mission Statement correct answers A statement of the organization's purpose - what it wants to
accomplish in the larger environment
Influences philosophy, goals, & objectives
Goals correct answers Broad aims or intentions that move an organization toward desired state
Articulation of values
5 types
1) output
2) adaptation
3) management
4) motivation
5) positional
Vision Statement correct answers Expresses what the organization should become, where it
wants to go strategically
Far reaching
intended to be inspirational
paints image of what success is
Values correct answers standards that members of an organization believe have worth
first level - uncompromising
second level - have room for compromise
, Cultural Competence correct answers Process by which individuals & systems respond to
diversity factors in a manner that recognizes, affirms, fosters, & values the strengths of
individuals, families, & communities
Strategic Planning correct answers Visionary statement coupled with action plan driven by
environmental scan
Six steps
1) establish or review mission, vision, & goals
2) perform SWOT analysis
3) make recommendations & create alternatives
4) create action plans
5) implement
6) evaluate & revise
Action Plan correct answers Facilitate implementation of strategic plan
Identify specific results w/in a given time (typically 1 year) & includes specific actions &
resources required to accomplish these results
Key components
1) human & other resources
2) financial requirements
3) risk assessment & mitigation strategy
4) project life span & sustainability
Comprehensive Plan correct answers Provides specific short- and long-term strategies for agency
Program Plan correct answers Covers 3- to 5-year period
Outlines how agency delivers programs & services
Elements