A.3 TestOut PC Pro Certification
Practice Exam
COMPREHENSIVE QUESTIONS
AND VERIFIED ANSWERS
(DETAILED & ELABORATED)
ACTUAL EXAM 2026 TEST 100%
SOLVED
You work at a computer repair store. A customer purchased and installed
the latest AMD Phenom II processor in their computer. However, now the
computer will not start. You need to repair the customer's computer.
,In this lab, your task is to:
> Verify the problem. Possible problems include:
~ The heat sink and fan are not installed.
~ The fan power connector is not connected to the motherboard.
~ The CPU is not supported by the BIOS.
~ The CPU is bad.
> Diagnose and correct the problem. - 🧠 ANSWER ✔✔Verify the problem.
> Select the power button to start the computer.
> The computer fails to start.
> Select OK to close the message.
Examine the details of the CPU.
,> Above the computer, select Motherboard to switch to the motherboard
view of the computer.
> Select the motherboard.
> From the Selected Component pane, identify the socket type for the
motherboard.
> From the Selected Component pane, select Details.
> Select the Specifications tab.
> Read the motherboard documentation to identify additional requirements
for the CPU.
> Identify the location of the CPU fan connector.
> Close the Motherboard Details window.
Verify that all CPU power cables are connected.
> Select the Heat Sink and Fan.
> From the Selected Component pane, verify that the Connector, Fan,
CPU 4-pin power connector is connected to the motherboard.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, > Because everything is connected properly, you will need to replace the
CPU.
> Install a new CPU.
> Drag the Heat Sink and Fan to the Workspace.
> Drag the CPU that's currently installed on the motherboard to the Shelf
to remove it from the computer.
> From the Shelf, drag the new CPU, AMD AM3 to the CPU socket on the
motherboard.
> From the Workspace, drag the Heat Sink and Fan to the motherboard.
> From the Selected Component pane, verify that the Connector, Fan,
CPU 4-pin is still connected to the motherboard.
> Above the computer, select Front to switch to the front view of the
computer.
> Select the power button to verify that the computer boots into Windows.
You are one of the IT administrators for a corporate network. As you start
each day, your job is to check the Issue Trax help desk system to see if
any jobs have been submitted. You are working from the computer named
ITAdmin.
Practice Exam
COMPREHENSIVE QUESTIONS
AND VERIFIED ANSWERS
(DETAILED & ELABORATED)
ACTUAL EXAM 2026 TEST 100%
SOLVED
You work at a computer repair store. A customer purchased and installed
the latest AMD Phenom II processor in their computer. However, now the
computer will not start. You need to repair the customer's computer.
,In this lab, your task is to:
> Verify the problem. Possible problems include:
~ The heat sink and fan are not installed.
~ The fan power connector is not connected to the motherboard.
~ The CPU is not supported by the BIOS.
~ The CPU is bad.
> Diagnose and correct the problem. - 🧠 ANSWER ✔✔Verify the problem.
> Select the power button to start the computer.
> The computer fails to start.
> Select OK to close the message.
Examine the details of the CPU.
,> Above the computer, select Motherboard to switch to the motherboard
view of the computer.
> Select the motherboard.
> From the Selected Component pane, identify the socket type for the
motherboard.
> From the Selected Component pane, select Details.
> Select the Specifications tab.
> Read the motherboard documentation to identify additional requirements
for the CPU.
> Identify the location of the CPU fan connector.
> Close the Motherboard Details window.
Verify that all CPU power cables are connected.
> Select the Heat Sink and Fan.
> From the Selected Component pane, verify that the Connector, Fan,
CPU 4-pin power connector is connected to the motherboard.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, > Because everything is connected properly, you will need to replace the
CPU.
> Install a new CPU.
> Drag the Heat Sink and Fan to the Workspace.
> Drag the CPU that's currently installed on the motherboard to the Shelf
to remove it from the computer.
> From the Shelf, drag the new CPU, AMD AM3 to the CPU socket on the
motherboard.
> From the Workspace, drag the Heat Sink and Fan to the motherboard.
> From the Selected Component pane, verify that the Connector, Fan,
CPU 4-pin is still connected to the motherboard.
> Above the computer, select Front to switch to the front view of the
computer.
> Select the power button to verify that the computer boots into Windows.
You are one of the IT administrators for a corporate network. As you start
each day, your job is to check the Issue Trax help desk system to see if
any jobs have been submitted. You are working from the computer named
ITAdmin.
