Questions and verified Answers
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Perception - Correct Answer -process of interpreting and understanding one's
environment
1. selective attention
2. interpretation
3. storing in memory
4. retrieving from memory to make decision
Sterotyping - Correct Answer -the tendency to attribute to an individual the
characteristics one believes are typical of the group to which that individual
belongs
Sex-role stereotypes - Correct Answer -research revealed that men were preferred
for male-dominated jobs, women have harder time being perceived as effective
leaders
,Age Stereotypes - Correct Answer -inaccurately believing that older workers are
less motivated, resistant to change, less trusting, and less healthy (research
refuted all of these)
Race Stereotypes - Correct Answer -studies demonstrated that people of color
experienced more perceived discrimination and less psychological support than
whites
Implicit Bias - Correct Answer -attitudes or stereotypes that affect our
understanding, actions, and decisions in an unconscious manner
Halo Effect - Correct Answer -forming an impression of an individual based on a
single trait
Recency Effect - Correct Answer -tendency to remember recent information better
than earlier information
Causal Attributions - Correct Answer -inferring causes for observed behavior
,Diversity - Correct Answer -represents all the ways people are unlike and alike—
the differences and similarities in age, gender, race, religion, ethnicity, sexual
orientation, capabilities, and socioeconomic background
Trends in Workforce Diversity - Correct Answer --Age: More Older People in the
Workforce
-Gender: More Women Working
-Race & Ethnicity: More People of Color in the Workforce
-Sexual Orientation: LGBT People Become More Visible
-People with Differing Physical & Mental Abilities
-Educational Levels: Mismatches Between Education & Workforce Needs
Barriers to Diversity - Correct Answer -1. stereotypes and prejudices
2. fear of discrimination against majority group members
3. resistance to diversity program priorities
4. unsupportive social atmosphere
5. lack of support for family demands
6. lack of support for career-building steps
, Stress - Correct Answer -the tension people feel when they are facing or enduring
extraordinary demands, constraints, or opportunities and are uncertain about
their ability to handle them effectively
Sources of Job Stress - Correct Answer -individual role demands: Role overload,
role conflict, and role ambiguity.
Motivation - Correct Answer -the psychological processes that arouse and direct
goal-directed behavior
Extrinsic Rewards - Correct Answer -payoff a person receives from others for
performing a particular task
Intrinsic Rewards - Correct Answer -satisfaction a person receives from performing
the particular task itself
Want to motivate people to: - Correct Answer -- join organization
-stay with organization
- show up for work
-be engaged while at work