Inhoudsopgave
Week 1 ............................................................................................................................................................. 6
Introductie ....................................................................................................................................................... 6
Wat is een organisatie? ..................................................................................................................................... 6
Perspectives on organisations ........................................................................................................................... 7
Informatie systemen in bedrijven vandaag de dag ........................................................................................ 10
Nieuwe technologie en impact op bedrijven .................................................................................................. 10
Wat is er nieuw in ICT voor organisaties......................................................................................................... 11
Perspectieven op informatie systemen ........................................................................................................... 11
Iss en organisatorische rollen .......................................................................................................................... 12
Main take-aways ............................................................................................................................................. 12
Er is een wijd spectrum van verantwoordelijke bedrijven .............................................................................. 13
Main take-aways ............................................................................................................................................. 14
Hoorcollege 2 ................................................................................................................................................. 14
De zaak van Philips .......................................................................................................................................... 14
Nieuwe strategie ............................................................................................................................................. 14
Main take aways ............................................................................................................................................. 15
Introductie Mintzberg's theorie ...................................................................................................................... 15
Spanning tussen de vijf verschillende delen ................................................................................................... 16
Dimensies van organisatie ontwerp................................................................................................................ 16
Structurele dimensie ........................................................................................................................................ 16
Contextuele dimensies ..................................................................................................................................... 16
Koppelen van contextueel en structuur dimensies ......................................................................................... 17
Main take aways ............................................................................................................................................. 17
Prestatie en effectiviteit .................................................................................................................................. 17
De wereld verandert steeds ............................................................................................................................ 18
De evolutie van organisatie theorie en ontwerp ............................................................................................ 18
Wat is een business process? .......................................................................................................................... 19
Business proces kan in een model weergegeven worden .............................................................................. 19
Business processen verschillen in flexibiliteit.................................................................................................. 20
Main take aways ............................................................................................................................................. 21
Informatie systemen ........................................................................................................................................ 21
Transactie processing systemen (TPS)........................................................................................................ 21
Main take aways ............................................................................................................................................. 22
Week 2 ........................................................................................................................................................... 23
,Hoorcollege 3 ................................................................................................................................................. 23
Taken omgeving: ............................................................................................................................................. 23
Algemene omgeving: ....................................................................................................................................... 23
Classificeren ..................................................................................................................................................... 23
Omgevings onzekerheden en veranderingen ................................................................................................. 23
Strategieën om met onzekerheid te dealen .................................................................................................... 24
Strategic intent .............................................................................................................................................. 24
Elke organisatie bestaat voor een bepaalde reden, doel. .............................................................................. 24
Missie ............................................................................................................................................................... 24
Visie .................................................................................................................................................................. 24
Operationele doelen ........................................................................................................................................ 25
Ze moeten voldoen aan het SMART-principe: ................................................................................................ 25
Porter's Five forces model ............................................................................................................................... 25
Hoorcollege 4 ................................................................................................................................................. 26
Nokia-case........................................................................................................................................................ 26
Business Model Canvas (BMC) ........................................................................................................................ 26
Interne & Externe situatie .............................................................................................................................. 27
SWOT-analyse .................................................................................................................................................. 27
Organisatieontwerp ....................................................................................................................................... 27
Mintzberg ......................................................................................................................................................... 28
Week 3 ........................................................................................................................................................... 29
Hoorcollege 5 ................................................................................................................................................. 29
Het bedrijf CISCO .............................................................................................................................................. 29
Verdiepen in organisatiestructuur .................................................................................................................. 30
Main take-aways ............................................................................................................................................. 30
Organigrammen en organisatiestructuren ..................................................................................................... 31
Organigrammen .............................................................................................................................................. 31
Main take aways ............................................................................................................................................. 31
Verticale/horizontale structuren ..................................................................................................................... 31
Verticale information linkages ........................................................................................................................ 32
Horizontale information linkages ................................................................................................................... 32
Main take aways ............................................................................................................................................. 32
Verschillende organisatiestructuren ............................................................................................................... 33
Week 4 ........................................................................................................................................................... 35
Hoorcollege 7 ................................................................................................................................................. 35
Overzicht .......................................................................................................................................................... 35
,Hoorcollege 7 ................................................................................................................................................. 35
Business processes ........................................................................................................................................... 35
Soorten business processes: ............................................................................................................................ 35
Cycle time analysis............................................................................................................................................ 35
Definitie ....................................................................................................................................................... 36
Exclusive gateways ....................................................................................................................................... 36
Parallel gateways ......................................................................................................................................... 37
Loopbacks .................................................................................................................................................... 37
Week 5 ........................................................................................................................................................... 38
Week 6 ........................................................................................................................................................... 38
Hoorcollege 9 ................................................................................................................................................. 38
Spotify model (Agile organisatie) .................................................................................................................... 38
Is dit een matrix organisatie? ..................................................................................................................... 40
Cultuur.............................................................................................................................................................. 41
Interpreteren van de cultuur ...................................................................................................................... 42
Veranderingen ................................................................................................................................................. 42
Hoorcollege 10 ............................................................................................................................................... 44
Knowledge management ................................................................................................................................ 44
Data, info en kennis .................................................................................................................................... 45
Kennisorganisaties ...................................................................................................................................... 45
Kennis als resource ..................................................................................................................................... 46
Uitdagingen ................................................................................................................................................. 46
Defintitie Knowledge Management ........................................................................................................... 46
Kennisformule ............................................................................................................................................. 46
Verschillende types van kennis .................................................................................................................. 46
De knowledge management cycle.............................................................................................................. 46
De mens vs technologie .............................................................................................................................. 47
Voorbeelden knowledge management systems ........................................................................................ 47
Knowledge management strategy .................................................................................................................. 47
Definitie strategie ....................................................................................................................................... 47
Verschillende strategie modellen ............................................................................................................... 48
Twee perspectieven op Knowledge Management .................................................................................... 48
Voorbeelden startegieën KM ..................................................................................................................... 48
Nonaka kennis spiraal ................................................................................................................................. 49
Welke cultuur past bij KM .......................................................................................................................... 50
Main take aways ............................................................................................................................................. 50
Business intelligence ........................................................................................................................................ 51
Waar zit BI in organisatie? .......................................................................................................................... 51
Data bases ....................................................................................................................................................... 51
Data hiërarchie / DBMS .............................................................................................................................. 51
The traditional file omgeving .......................................................................................................................... 53
Definitie ....................................................................................................................................................... 53
Problemen met de oude systemen ............................................................................................................ 53
De database approach to data management................................................................................................. 53
Definities ..................................................................................................................................................... 53
Database ontwerp ...................................................................................................................................... 54
, Main take aways ............................................................................................................................................. 55
Databases gebruiken om business performance te verbeteren en beslissingen ........................................... 55
Bigdata ........................................................................................................................................................ 55
Business intelligence infrastructuur ........................................................................................................... 55
Main take aways ............................................................................................................................................. 57
Week 7 ........................................................................................................................................................... 57
Hoorcollege 11 ............................................................................................................................................... 57
ICT voor duurzaamheid - introductie............................................................................................................... 57
Twee manieren waarop ICT helpt .............................................................................................................. 57
Impact van ICT niveau's .............................................................................................................................. 58
Main take aways ............................................................................................................................................. 58
Twee golven van sustainable ICT .................................................................................................................... 58
ICT levenscyclus................................................................................................................................................ 59
Main take aways ............................................................................................................................................. 60
Hoorcollege 12 ............................................................................................................................................... 60
Introductie verantwoordelijkheid van organisaties voor de improvement cycle .......................................... 61
Wat is een verantwoordelijke organisatie ................................................................................................. 61
Improvement cycle ..................................................................................................................................... 61
Amazon voorbeeld ...................................................................................................................................... 62
Overheid en investeringen ......................................................................................................................... 62
Materiality assessment ................................................................................................................................... 62
Sustainability by ICT ........................................................................................................................................ 63
De loop dichten met improvement planning en organisatorisch reengineering ........................................... 65
Improvement planning ............................................................................................................................... 65
Organisational reengineering ..................................................................................................................... 66
Best practices .............................................................................................................................................. 66
Week 8 ........................................................................................................................................................... 66
Hoorcollege 13 ............................................................................................................................................... 66
Entreprise applications: integratie van functionele area's .............................................................................. 66
Definities en begrippen .............................................................................................................................. 66
Achtergrond historie ................................................................................................................................... 67
Voorbeeld SAP ................................................................................................................................................. 68
Kenmerken van entreprise applications ......................................................................................................... 68
Hoe werken entreprise applications? ........................................................................................................ 69
Main take aways ............................................................................................................................................. 70
Food for thought .............................................................................................................................................. 70
Entreprise applications: supply chain management systems......................................................................... 70
Definities ..................................................................................................................................................... 70
SCM is belangrijk ............................................................................................................................................. 71
Globalisering en internet ................................................................................................................................. 72
Push vs pull model ...................................................................................................................................... 72
Week 1 ............................................................................................................................................................. 6
Introductie ....................................................................................................................................................... 6
Wat is een organisatie? ..................................................................................................................................... 6
Perspectives on organisations ........................................................................................................................... 7
Informatie systemen in bedrijven vandaag de dag ........................................................................................ 10
Nieuwe technologie en impact op bedrijven .................................................................................................. 10
Wat is er nieuw in ICT voor organisaties......................................................................................................... 11
Perspectieven op informatie systemen ........................................................................................................... 11
Iss en organisatorische rollen .......................................................................................................................... 12
Main take-aways ............................................................................................................................................. 12
Er is een wijd spectrum van verantwoordelijke bedrijven .............................................................................. 13
Main take-aways ............................................................................................................................................. 14
Hoorcollege 2 ................................................................................................................................................. 14
De zaak van Philips .......................................................................................................................................... 14
Nieuwe strategie ............................................................................................................................................. 14
Main take aways ............................................................................................................................................. 15
Introductie Mintzberg's theorie ...................................................................................................................... 15
Spanning tussen de vijf verschillende delen ................................................................................................... 16
Dimensies van organisatie ontwerp................................................................................................................ 16
Structurele dimensie ........................................................................................................................................ 16
Contextuele dimensies ..................................................................................................................................... 16
Koppelen van contextueel en structuur dimensies ......................................................................................... 17
Main take aways ............................................................................................................................................. 17
Prestatie en effectiviteit .................................................................................................................................. 17
De wereld verandert steeds ............................................................................................................................ 18
De evolutie van organisatie theorie en ontwerp ............................................................................................ 18
Wat is een business process? .......................................................................................................................... 19
Business proces kan in een model weergegeven worden .............................................................................. 19
Business processen verschillen in flexibiliteit.................................................................................................. 20
Main take aways ............................................................................................................................................. 21
Informatie systemen ........................................................................................................................................ 21
Transactie processing systemen (TPS)........................................................................................................ 21
Main take aways ............................................................................................................................................. 22
Week 2 ........................................................................................................................................................... 23
,Hoorcollege 3 ................................................................................................................................................. 23
Taken omgeving: ............................................................................................................................................. 23
Algemene omgeving: ....................................................................................................................................... 23
Classificeren ..................................................................................................................................................... 23
Omgevings onzekerheden en veranderingen ................................................................................................. 23
Strategieën om met onzekerheid te dealen .................................................................................................... 24
Strategic intent .............................................................................................................................................. 24
Elke organisatie bestaat voor een bepaalde reden, doel. .............................................................................. 24
Missie ............................................................................................................................................................... 24
Visie .................................................................................................................................................................. 24
Operationele doelen ........................................................................................................................................ 25
Ze moeten voldoen aan het SMART-principe: ................................................................................................ 25
Porter's Five forces model ............................................................................................................................... 25
Hoorcollege 4 ................................................................................................................................................. 26
Nokia-case........................................................................................................................................................ 26
Business Model Canvas (BMC) ........................................................................................................................ 26
Interne & Externe situatie .............................................................................................................................. 27
SWOT-analyse .................................................................................................................................................. 27
Organisatieontwerp ....................................................................................................................................... 27
Mintzberg ......................................................................................................................................................... 28
Week 3 ........................................................................................................................................................... 29
Hoorcollege 5 ................................................................................................................................................. 29
Het bedrijf CISCO .............................................................................................................................................. 29
Verdiepen in organisatiestructuur .................................................................................................................. 30
Main take-aways ............................................................................................................................................. 30
Organigrammen en organisatiestructuren ..................................................................................................... 31
Organigrammen .............................................................................................................................................. 31
Main take aways ............................................................................................................................................. 31
Verticale/horizontale structuren ..................................................................................................................... 31
Verticale information linkages ........................................................................................................................ 32
Horizontale information linkages ................................................................................................................... 32
Main take aways ............................................................................................................................................. 32
Verschillende organisatiestructuren ............................................................................................................... 33
Week 4 ........................................................................................................................................................... 35
Hoorcollege 7 ................................................................................................................................................. 35
Overzicht .......................................................................................................................................................... 35
,Hoorcollege 7 ................................................................................................................................................. 35
Business processes ........................................................................................................................................... 35
Soorten business processes: ............................................................................................................................ 35
Cycle time analysis............................................................................................................................................ 35
Definitie ....................................................................................................................................................... 36
Exclusive gateways ....................................................................................................................................... 36
Parallel gateways ......................................................................................................................................... 37
Loopbacks .................................................................................................................................................... 37
Week 5 ........................................................................................................................................................... 38
Week 6 ........................................................................................................................................................... 38
Hoorcollege 9 ................................................................................................................................................. 38
Spotify model (Agile organisatie) .................................................................................................................... 38
Is dit een matrix organisatie? ..................................................................................................................... 40
Cultuur.............................................................................................................................................................. 41
Interpreteren van de cultuur ...................................................................................................................... 42
Veranderingen ................................................................................................................................................. 42
Hoorcollege 10 ............................................................................................................................................... 44
Knowledge management ................................................................................................................................ 44
Data, info en kennis .................................................................................................................................... 45
Kennisorganisaties ...................................................................................................................................... 45
Kennis als resource ..................................................................................................................................... 46
Uitdagingen ................................................................................................................................................. 46
Defintitie Knowledge Management ........................................................................................................... 46
Kennisformule ............................................................................................................................................. 46
Verschillende types van kennis .................................................................................................................. 46
De knowledge management cycle.............................................................................................................. 46
De mens vs technologie .............................................................................................................................. 47
Voorbeelden knowledge management systems ........................................................................................ 47
Knowledge management strategy .................................................................................................................. 47
Definitie strategie ....................................................................................................................................... 47
Verschillende strategie modellen ............................................................................................................... 48
Twee perspectieven op Knowledge Management .................................................................................... 48
Voorbeelden startegieën KM ..................................................................................................................... 48
Nonaka kennis spiraal ................................................................................................................................. 49
Welke cultuur past bij KM .......................................................................................................................... 50
Main take aways ............................................................................................................................................. 50
Business intelligence ........................................................................................................................................ 51
Waar zit BI in organisatie? .......................................................................................................................... 51
Data bases ....................................................................................................................................................... 51
Data hiërarchie / DBMS .............................................................................................................................. 51
The traditional file omgeving .......................................................................................................................... 53
Definitie ....................................................................................................................................................... 53
Problemen met de oude systemen ............................................................................................................ 53
De database approach to data management................................................................................................. 53
Definities ..................................................................................................................................................... 53
Database ontwerp ...................................................................................................................................... 54
, Main take aways ............................................................................................................................................. 55
Databases gebruiken om business performance te verbeteren en beslissingen ........................................... 55
Bigdata ........................................................................................................................................................ 55
Business intelligence infrastructuur ........................................................................................................... 55
Main take aways ............................................................................................................................................. 57
Week 7 ........................................................................................................................................................... 57
Hoorcollege 11 ............................................................................................................................................... 57
ICT voor duurzaamheid - introductie............................................................................................................... 57
Twee manieren waarop ICT helpt .............................................................................................................. 57
Impact van ICT niveau's .............................................................................................................................. 58
Main take aways ............................................................................................................................................. 58
Twee golven van sustainable ICT .................................................................................................................... 58
ICT levenscyclus................................................................................................................................................ 59
Main take aways ............................................................................................................................................. 60
Hoorcollege 12 ............................................................................................................................................... 60
Introductie verantwoordelijkheid van organisaties voor de improvement cycle .......................................... 61
Wat is een verantwoordelijke organisatie ................................................................................................. 61
Improvement cycle ..................................................................................................................................... 61
Amazon voorbeeld ...................................................................................................................................... 62
Overheid en investeringen ......................................................................................................................... 62
Materiality assessment ................................................................................................................................... 62
Sustainability by ICT ........................................................................................................................................ 63
De loop dichten met improvement planning en organisatorisch reengineering ........................................... 65
Improvement planning ............................................................................................................................... 65
Organisational reengineering ..................................................................................................................... 66
Best practices .............................................................................................................................................. 66
Week 8 ........................................................................................................................................................... 66
Hoorcollege 13 ............................................................................................................................................... 66
Entreprise applications: integratie van functionele area's .............................................................................. 66
Definities en begrippen .............................................................................................................................. 66
Achtergrond historie ................................................................................................................................... 67
Voorbeeld SAP ................................................................................................................................................. 68
Kenmerken van entreprise applications ......................................................................................................... 68
Hoe werken entreprise applications? ........................................................................................................ 69
Main take aways ............................................................................................................................................. 70
Food for thought .............................................................................................................................................. 70
Entreprise applications: supply chain management systems......................................................................... 70
Definities ..................................................................................................................................................... 70
SCM is belangrijk ............................................................................................................................................. 71
Globalisering en internet ................................................................................................................................. 72
Push vs pull model ...................................................................................................................................... 72
