Test bank for operations and supply chain management 17th edition 2026 update

Operations and Supply Chain Management, 16th Edition
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I l I l by F. Robert Jacobs and Richard Chase
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Chapters 1 - 22 | Complete
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,  TABLEOFCONTENTS lI lI




Chapter1: Introduction Ill IlIl




Chapter 2: Strategy IlIl IlIl




Chapter 3: Design of Products and Services
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I l I l Chapter 4: Projects IlIl IlIl




Chapter 5: Strategic Capacity Management
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I l I l Chapter 6: Learning Curves IlIl IlIl IlIl




Chapter7:Manufacturing Processes Il Il IlIl I l I l Chapter

IlIl 8: Facility Layout
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Chapter9: Service Processes Il Il IlI




Chapter 10: Waiting Line Analysis and Simulation
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I l I l Chapter 11: Process Design and Analysis IlIl IlIl IlIl IlIl IlIl




Chapter 12: Quality Management Chapter IlIl IlIl IlIl I l I l




IlIl 13: Statistical Quality Control
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IlIl14: Lean Supply ChainsIlIl IlIl IlIl




Chapter 15: Logistics and Distribution Management
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I l I l Chapter 16: Global Sourcing and Procurement IlIl IlIl IlIl IlIl IlIl




I l I l Chapter 17: The Internet of Things and ERP IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl I l I l Chapter

18: Forecasting
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Chapter 19: Sales and Operations Planning
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I l I l Chapter 20: Inventory Management IlIl IlIl IlIl




Chapter21:Material Requirements Planning
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22: Workcenter Scheduling
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,Chapter 01 IlIl




Efficiency meansdoingthe right thingsto create the most value for the company.
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FALSE

Efficiency meansdoing something at the lowestpossible cost.
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1. Effectiveness meansdoing the right things to create the most value for the company. IlIl Il IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl




TRUE

Effectiveness meansdoing the rightthings to create the most value for the company.
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AACSB: Analytical Thinking IlIl IlIl



Blooms: Remember IlIl



Difficulty: 1 I l I l IlIl



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Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness,and Value
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2. Adoctor completes a surgical procedure ona patient without error.The patient dies anyway. In operations management terms, we
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I could refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
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I doctor performed the surgery without error. Because the patient died, no value was created.
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AACSB: Analytical Thinking IlIl IlIl



Blooms: Analyze IlIl



Difficulty: 2 I l I l IlIl



Medium IlIl



Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value
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3. A worker canbe efficient without being effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
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I These are different things.
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AACSB: Analytical Thinking IlIl Il Il



Blooms: I l I l



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Difficulty: 2 I l I l IlIl



Medium IlIl



Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value
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, 4. Aprocess canbe effective without being efficient.
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TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
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I customer service counter at a local store orbank means using the fewest number ofclerks possible at the counter. Being effective,
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I though, means minimizing the amount of time customers need to wait in line.
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AACSB: Analytical Thinking IlIl Il Il



Blooms: I l I l



Understand Il Il



Difficulty: 2 I l I l IlIl



Medium IlIl



Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value I l I l IlIl IlIl Ill IlIl




5. Operations and supplychain management is defined as the design, operation, and improvement ofthe systems that create and
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I deliver the firm's primaryproducts and services.
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Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
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I the firm's primaryproducts and services.
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AACSB: Analytical Thinking IlIl IlIl



Blooms: Remember IlIl



Difficulty: 1 I l I l IlIl



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Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
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Topic:What Is Operationsand Supply Chain Management? Il IlIl IlIl Il IlIl IlIl IlIl




6. The term"value" refers to the relationship between quality and the price paid bythe consumer.
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TRUE

Related to efficiency and effectiveness is the concept of value, which canbe metaphoricallydefined as quality divided by price.
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AACSB: Analytical Thinking IlIl IlIl



Blooms: Remember IlIl



Difficulty: 1 I l I l IlIl



Easy IlIl



Learning Objective: 01-04 Evaluate the efficiency of a firm. IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl



Topic: Efficiency, Effectiveness, and Value I l I l IlIl IlIl IlI IlIl




7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
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I the two goals.
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TRUE

Often maximizing effectiveness and efficiencyatthe same time creates conflict between the two goals.
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AACSB: Analytical Thinking IlIl IlIl



Blooms: Analyze IlIl



Difficulty: 1 I l I l IlIl



Easy IlIl



Learning Objective: 01-04 Evaluate the efficiency of a firm. IlIl IlIl IlIl IlIl IlIl IlIl IlIl IlIl



Topic: Efficiency, Effectiveness, and Value I l I l IlIl IlIl IlIl IlIl