And Correct Detailed Answers
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marketing - Answer- the process of creating, pricing, distributing, and promoting goods,
services, and ideas to:
• Facilitate satisfying exchange relationships with customers
• Develop and maintain favorable relationships with stakeholders in a dynamic
environment
Marketing Mix - Answer- four marketing variables that a firm controls to meet the needs
of customers within its target market
the 4 p's - Answer- product, place, pricing, promotion
marketing managers strive to do what? - Answer- develop a marketing mix that matches
the needs of customers in the target market.
value - Answer- a customer's subjective assessment of benefits relative to costs in
determining the worth of a product
customer benefits - Answer- anything a buyer receives in an exchange
customer costs - Answer- anything a buyer must give up to obtain the benefits the
product provides
• Monetary
• Nonmonetary (e.g., time, effort, and risk)
formula for customer value - Answer- customer value = customer benefits - customer
costs
stakeholders - Answer- constituents who have a "stake," or claim, in some aspect of a
company's products, operations, markets, industry, and outcomes
• Customers• Employees• Shareholders• Suppliers• Governments• Communities•
Competitors
marketing concept - Answer- a managerial philosophy that an organization should try to
satisfy customers' needs through a coordinated set of activities that also allows the
organization to achieve its goals
• Customer satisfaction is the major focus
, .• Focuses also on customer analysis, competitor analysis, and integration of the firm's
resources
• Guides an organization's overall activities
• Strategic approach to achieve objectives
growth share matrix - Answer- horizontal (up and down): market growth
vertical ( side to side): market share
question marks - Answer- high market growth, low market share; the opportunities no
one knows what to do with. These opportunities need serious thought as to whether
increased investment is warranted.
stars - Answer- high market share, high market growth; you're well established, and
these are fantastic opportunities
dogs - Answer- low market share, low market growth; your market presence is weak. it's
going to be difficult to make a profit.
cash cows - Answer- low market growth, high market share; you're well established.
however, the market isn't growing and your opportunities are limited
strategic planning process - Answer- begins with an analysis of the marketing
environment, including the industry in which the company operates or intends to sell its
products
Core competencies - Answer- Things a company does extremely well, which sometimes
give it an advantage over its competition
Market opportunity - Answer- A combination of circumstances and timing that permits
an organization to take action to reach a particular target market
Strategic windows - Answer- Temporary periods of optimal fit between the key
requirements of a market and the particular capabilities of a company competing in that
market
Competitive advantage - Answer- The result of a company matching a core competency
to opportunities it has discovered in the marketplace
SWOT analysis - Answer- Assessment of an organization's strengths, weaknesses,
opportunities, and threats
Strengths• Competitive advantages, or core competencies, that give the company an
advantage
Weaknesses• Limitations a company faces in developing or implementing a marketing
strategy
Opportunities• Favorable conditions in the environment that could produce rewards for
the organization if acted upon