What are two major aspects of health care are employees responsible for? correct answers
Ensuring safety for themselves and pts, and providing high quality care
List one difference between safety and quality of care correct answers Safety is the lack of harm
or danger
Quality is doing the right thing, using the right process, at the right time, for the right pt
List two internal factors that can affect patient safety correct answers Mental disabilities and
substance abuse
List two external factors that can affect patient safety correct answers Violent/unstable family
members and unsanitary conditions
List the common safety issues found in most health care facilities correct answers Errors,
injuries, accidents, and infections
What is ergonomics? correct answers The study of promoting the safety of a person by adapting
the environment and preventing injury
What are the steps to greeting a patient? correct answers Knock on the door, use pts name,
introduce yourself, be personable, provide privacy, validate patients concerns
What are the steps for identifying a pt? correct answers Check that pts wristband matches the
chart, pt confirms identity by verifying name and birthdate, confirm scheduled appointments
What is a regulation? correct answers A rule made and maintained by an authority
What is OSHA? correct answers The Occupational Safety and Health Administration
Enforces safety standards in the workplace to protect employees from injury and illness
, What is the EPA? correct answers The Environmental Protection agency
Protects human health and the environment
What is the FDA? correct answers The Food and Drug Administration protects and advances
public health
What is the CMS? correct answers Centers for Medicare and Medicaid Services is responsible
for the administration of Medicare, Medicaid, and Childrens Health Insurance
What is the Joint Commission? correct answers Non-profit that works to insure health care
organizations provide quality care
What is a sentinel event? correct answers Any unanticipated event in a healthcare setting
resulting in death, serious physical, or psychological injury to a patient, not related to natural
course of pts illness
List the 6 categories of events that should be reported correct answers Surgical events
Product/device events
Patient protection events
Care management
Environmental events
Criminal events
Define medical negligence correct answers Failure to take responsible care or steps to prevent
loss or injury to another person
Involves mistakes