MNG2601-STUDY NOTES
COMPREHENSIVE GUIDE TO
GENERAL MANAGEMENT
CONCEPTS
, MNG2601: GENERAL MANAGEMENT
MNG2601 STUDY NOTES: COMPREHENSIVE GUIDE TO
GENERAL MANAGEMENT CONCEPTS
CH1 Introduction to Management p3:
All organisations utilise societies’ scarce resources, namely:
# Scarce Resource Academic Name
1 People Human resources
2 Money Capital
3 Raw materials Physical resources
4 Knowledge Information resources
Business Organisations and Managers p5
The ways in which organisations serve society: they bring together the
resources of a nation to produce the goods and services it needs.
The Nature of Management p6
The 4 fundamental management functions:
# Management Function
1 Planning
2 Organising
3 Leading
4 Controlling
Learn Table 1.1: The basic resources of an organisation p7
The interactive nature of the management process: the external environment:
# Function Description
1 Planning Managers determine the organisation’s vision, mission and
goals
and decide on a strategy to achieve them
2 Organisin Managers group activities together, establish authority,
g allocate
resources, and delegate
3 Leading Managers direct and motivate members of the organisation to
achieve the mission and goals
4 Controllin Managers monitor progress and take corrective steps to
g reach
the mission and goals
A Definition of Management p8
Management is the process of planning, organising, leading, and controlling
the scarce resources of the organisation to achieve the organisation’s mission
and goals as productively as possible.
,# Function Description
1 Planning • The management function that determines where
the organisation wants to be in the future: vision,
mission,
goals
• Strategic plans: made by top management, 5-10 years
• Tactical plans: made by functional managers
• Operational plans: made by lower management, shorter
term plans i.e. daily, weekly, monthly
2 Organisin • Allocation of human resources
g • Tasks, roles and responsibilities are defined
• Development of a framework or organisational structure
• Organisational design: management must match the
organisation’s structure to its strategies
3 Leading • Directing the human resources of the organisation
and motivating them in such a way that they will be
willing to
work productively to reach the organisation’s mission
and goals
• Managers are responsible for getting things done
through other people
• Leading the organisation means making use of
influence and power to motivate employees to
achieve
organisational goals
4 Controllin • Managers should constantly make sure that the
g organisation is on the right course to reach its
goals
• The aim of control is to monitor actual results against
planned results
Different Levels and Kinds of Management in the Organisation p10
Managers are usually classified into 2 categories p10:
# Category Description
1 According to their level in the Top, middle, lower or first-line
organisation
2 By the functional or specialist area of The functional managers i.e.
management for which they are marketing manager, finance
responsible manager, operations, human
resources, research and
development
etc.
Top management p10:
# Responsibility
1 Responsible for the organisation as a whole
2 Includes board of directors, partners, managing director, chief executives
, 3 Responsible for determining the mission, vision, goals and overall
strategies
of the entire organisation
4 Concerned with long-term planning, designing the organisation’s broad
organisation structure, leading the organisation, and monitoring
(controlling)
its overall performance
Middle management p11:
# Responsibility
1 Responsible for specific departments of the organisation
2 Includes functional heads such as financial manager, marketing manager
etc.
3 Primarily concerned with implementing the strategic plan formulated by top
management
4 Responsible for medium-term planning (the near future) and leads by
means
of the department heads
5 Continually monitor environmental influences that may affect their own
departments
Lower/first-line management p11:
# Responsibility
1 Responsible for smaller segments of the organisation e.g.: the different
sections
2 Includes supervisors or foremen
3 Deal with the monthly, weekly and daily management of their sections
4 Ensure the plans made my middle management are implemented
5 The primary concern of a supervisor is to apply policies, procedures and
rules to achieve a high level of productivity in his/her section, to provide
technical
assistance, to motivate subordinates, and to ensure that the section’s
goals are reached
Learn the areas of management p12
The Role Distribution of Managers p14
Henry Mintzberg, a famous theorist, came to the conclusion that managers
play about 10 different roles i.e. the overlapping role distribution of managers:
# Category Description
1 Interpersonal role Figurehead
2 Leader
3 Relationship builder
4 Information role Monitor
5 Analyser
COMPREHENSIVE GUIDE TO
GENERAL MANAGEMENT
CONCEPTS
, MNG2601: GENERAL MANAGEMENT
MNG2601 STUDY NOTES: COMPREHENSIVE GUIDE TO
GENERAL MANAGEMENT CONCEPTS
CH1 Introduction to Management p3:
All organisations utilise societies’ scarce resources, namely:
# Scarce Resource Academic Name
1 People Human resources
2 Money Capital
3 Raw materials Physical resources
4 Knowledge Information resources
Business Organisations and Managers p5
The ways in which organisations serve society: they bring together the
resources of a nation to produce the goods and services it needs.
The Nature of Management p6
The 4 fundamental management functions:
# Management Function
1 Planning
2 Organising
3 Leading
4 Controlling
Learn Table 1.1: The basic resources of an organisation p7
The interactive nature of the management process: the external environment:
# Function Description
1 Planning Managers determine the organisation’s vision, mission and
goals
and decide on a strategy to achieve them
2 Organisin Managers group activities together, establish authority,
g allocate
resources, and delegate
3 Leading Managers direct and motivate members of the organisation to
achieve the mission and goals
4 Controllin Managers monitor progress and take corrective steps to
g reach
the mission and goals
A Definition of Management p8
Management is the process of planning, organising, leading, and controlling
the scarce resources of the organisation to achieve the organisation’s mission
and goals as productively as possible.
,# Function Description
1 Planning • The management function that determines where
the organisation wants to be in the future: vision,
mission,
goals
• Strategic plans: made by top management, 5-10 years
• Tactical plans: made by functional managers
• Operational plans: made by lower management, shorter
term plans i.e. daily, weekly, monthly
2 Organisin • Allocation of human resources
g • Tasks, roles and responsibilities are defined
• Development of a framework or organisational structure
• Organisational design: management must match the
organisation’s structure to its strategies
3 Leading • Directing the human resources of the organisation
and motivating them in such a way that they will be
willing to
work productively to reach the organisation’s mission
and goals
• Managers are responsible for getting things done
through other people
• Leading the organisation means making use of
influence and power to motivate employees to
achieve
organisational goals
4 Controllin • Managers should constantly make sure that the
g organisation is on the right course to reach its
goals
• The aim of control is to monitor actual results against
planned results
Different Levels and Kinds of Management in the Organisation p10
Managers are usually classified into 2 categories p10:
# Category Description
1 According to their level in the Top, middle, lower or first-line
organisation
2 By the functional or specialist area of The functional managers i.e.
management for which they are marketing manager, finance
responsible manager, operations, human
resources, research and
development
etc.
Top management p10:
# Responsibility
1 Responsible for the organisation as a whole
2 Includes board of directors, partners, managing director, chief executives
, 3 Responsible for determining the mission, vision, goals and overall
strategies
of the entire organisation
4 Concerned with long-term planning, designing the organisation’s broad
organisation structure, leading the organisation, and monitoring
(controlling)
its overall performance
Middle management p11:
# Responsibility
1 Responsible for specific departments of the organisation
2 Includes functional heads such as financial manager, marketing manager
etc.
3 Primarily concerned with implementing the strategic plan formulated by top
management
4 Responsible for medium-term planning (the near future) and leads by
means
of the department heads
5 Continually monitor environmental influences that may affect their own
departments
Lower/first-line management p11:
# Responsibility
1 Responsible for smaller segments of the organisation e.g.: the different
sections
2 Includes supervisors or foremen
3 Deal with the monthly, weekly and daily management of their sections
4 Ensure the plans made my middle management are implemented
5 The primary concern of a supervisor is to apply policies, procedures and
rules to achieve a high level of productivity in his/her section, to provide
technical
assistance, to motivate subordinates, and to ensure that the section’s
goals are reached
Learn the areas of management p12
The Role Distribution of Managers p14
Henry Mintzberg, a famous theorist, came to the conclusion that managers
play about 10 different roles i.e. the overlapping role distribution of managers:
# Category Description
1 Interpersonal role Figurehead
2 Leader
3 Relationship builder
4 Information role Monitor
5 Analyser
