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1. Which of the following describes a fiber pigtail? - Correct Answer: Fiber-
optic cable with pre-connectorized ends.
2. Heat shrink tubing is installed over the fusion-splice to strengthen and
protect it. When should the heat shrink be installed on the fiber? -
Correct Answer: Before stripping the plastic coating from the fiber.
3. Which of the following is a method for controlling expectations? -
Correct Answer: Identify the source of emotional overload.
4. Which of the following best describes stereotyped thinking? - Correct
Answer: Presuming that all members of a group have certain characteristics.
5. The attribute of being "active" as a critical thinker means - Correct
Answer: You observe and take notes relevant to the issue.
6. What kind of reasoning is described as applying a general statement that
you know to be true to a new situation? - Correct Answer: Deductive.
,7. It is essential to pay attention to warning signs of stress overload. Poor
attitude is one of the behaviors that may indicate that you are overstressed.
What are the symptoms of poor attitude behavior? - Correct Answer: A
significant change in attitude with a noticeable movement toward negative,
hostile, cynical, or paranoid thoughts
8. You are at a customer's home and you are asking the customer whether the
problem is intermittent or constant. Which step are you using from the six-
step troubleshooting process? - Correct Answer: Identifying the
problem.
9. Why should you take the time to take notes and accurately record data at
each job location? - Correct Answer: Notes and recorded data are tools
that can help you accurately remember events at a site that can help you
determine a plan of action or evaluate the decisions you made.
10.You are at a customer's home and you believe you have solved the problem.
When you check to be sure the resolution did not introduce any new
problems, which step are you using from the six-step troubleshooting
process? - Correct Answer: Verifying the solution.
11.To break the habit of a negative self-talk cycle - Correct Answer: Tell
yourself "not now" and move onto a positive thought whenever negative
thoughts occur.
,12.By taking control of the expectations you have, you are - Correct
Answer: More likely to improve your motivation and be a better problem
solver.
13.Which of the following characterizes the successful troubleshooter? -
Correct Answer: Someone with an inquisitive and relentless desire to solve
and fix problems.
14.What must a technician be aware of when analyzing a digital TV (DTV)
problem? - Correct Answer: There is frequently more than one
contributor to a specific DTV service problem.
15.After a digital TV (DTV) service problem has been analyzed and possible
causes considered, what is accomplished by isolating the various network
elements? - Correct Answer: It narrows the scope of likely problem
sources.
16.During which step of the six-step troubleshooting process for a digital TV
(DTV) service problem are quadrature amplitude modulation (QAM)
channel measurements typically taken? - Correct Answer: Diagnosing
symptoms.
17.When replacing a splitter to resolve a digital TV (DTV) service problem, what
does confirming the splitter output levels before attaching the output
connectors do? - Correct Answer: Confirmation reinforces the
technician's confidence that the problem will be resolved by replacing the
splitter.
, 18.Which of the following digital TV (DTV) trouble calls could have been
avoided with customer education about the product? - Correct Answer:
The digital set-top box (STB) overheats.
19.When troubleshooting a digital TV (DTV) authorization issue, what can be
verified using the set-top box (STB) diagnostic page? - Correct Answer:
STB reception of authorization message data.
20.Which type of set-top box (STB) operates more like Data Over Cable Service
Interface Specification (DOCSIS) cable modems with return channels on the
same frequencies used for cable modems? - Correct Answer: STB with
DOCSIS Set-top Gateway (DSG) client software and embedded DOCSIS
modems.
21.Because the spectral density of a quadrature amplitude modulation (QAM)
channel is much higher than that of an analog TV channel, what is done to
ensure equal power in all channels in a network with analog and digital
modulation channels? - Correct Answer: Operate the analog TV
channels at higher amplitude level than the QAM channels.
22.What does a set-top box (STB) diagnostic page of a quadrature amplitude
modulation (QAM) channel showing signal-to-noise ratio (SNR) near or
below 30 dB indicate? - Correct Answer: The QAM channel quality is on
the edge for reliable reception, and the source of the problem is likely in the
distribution network or customer premises.