MERA TEST 1-100 QUESTIONS AND ANSWERS
What question do you ask to get feedback to see if the computer software met
expectations of the customer? - Answers - How has the software worked for what you
were using it for?
A computer store has a sigh posted on the door that says, "No food or drink to be
brought into the store". A sales associated is ringing up a customer and see that
another customer has a small child who is eating an ice cream cone. The child is
standing in front of your newest laptops. Which of these should be the sales associate's
best response? - Answers - Briefly interrupt the first customer's transaction, ask the
second customer kindly to dispose of the ice cream.
A new customer comes into your department, but you are helping another customer.
you should: - Answers - Acknowledge the new customer's presence with eye contact
and/or a brief comment that you'll be right with him
Two of the basics needed to ensure that a customer has a pleasant experience when
he comes to your store are: - Answers - An enjoyable atmosphere and super service
Which of the following would be the best option when trying to find out what a customer
wants to buy? - Answers - What color do you prefer in that brand?
Small kindnesses to your customers may include: - Answers - all of the above
A good reason for creating an opening for discussion is to: - Answers - Get to know
what the customer wants
To assist your customer in a personal way, you should become familiar with: - Answers
- Resource in and near your store
The best way to talk to a new customer is to: - Answers - Match what you say and your
tone of your voice to her personality
Your Personal policy states(1) All employees can use their 20% discount cards for
purchases, (2) Discount cards are non-transferrable, (3) Employees are not allowed to
ring their own purchases, (4) Employees must pay for food purchases before
consuming them, and (5) Under no circumstances should employees leave the stores
with goods that have not been paid for. With that in mind, A cashier at Walbound
decides to buy a soda to drink during her break. According to the Personnel policy , how
should the cashier pay for the soda? - Answers - Ask someone else to ring up the soda
as soon as the break begins
, Three ways to create a positive impression of you and the store include: Complimenting
the customer's taste; assuring the customer that he is the expert; and: - Answers -
Indicating the based on your professional product knowledge, you feel his purchases
are worthwhile
In preparing a resource list for your customers, you should consider including: -
Answers - All the above
A retail association sees that an electrical socket has wires exposed in an area where
customers shop. The retail associate must - Answers - Secure the area and report the
situation to management
When a customer request any of the service ''extras" your store offers: - Answers -
Make a note in your client record system so you can provide more personalized service
when those customers return in the future
If the customer isn't shopping alone, you can include the rest of the party by: - Answers
- Giving other service to those in the party, such as offering a chair or a cup a
refreshment
What is one of the BEST ways to prevent shoplifting? - Answers - Acknowledge and
greet all customers in a friendly manner as they enter the store.
A customer has looked at several watches and seems to like one best. She tries it on,
sets it to correct time, and asks if the band can be changed to another style. You show
her the options and she likes one in particular. What is the best to say to close the sale?
- Answers - Shall i go ahead and replace the band for you or do you want me to keep
both styles for different looks?
Warranties provide repair and/or maintenance for a specific time for a car, home, or
major appliance and is included in the price of the product (usually provided by the
manufacturer). What is the purpose of this warranty? - Answers - A promise to stand
behind the product.
Which stores offers the best deal? - Answers - Store 1 offers the best deals.
Misty is selling a new washer-dryer combo to a customer. The customer wants the new
set installed at his home, but the store does not offer installation services. What would
Misty's best response be? - Answers - We do not offer installation services, but i will
give you the number of a company that will come install the set for you.
Active listening is - Answers - listening and responding to the other person in a way that
improves understanding
A customer says, "I think i may be a making a mistake here. I do like these pans but
they're a gift for my friend, and she doesn't cook as much as i do. What would be your
What question do you ask to get feedback to see if the computer software met
expectations of the customer? - Answers - How has the software worked for what you
were using it for?
A computer store has a sigh posted on the door that says, "No food or drink to be
brought into the store". A sales associated is ringing up a customer and see that
another customer has a small child who is eating an ice cream cone. The child is
standing in front of your newest laptops. Which of these should be the sales associate's
best response? - Answers - Briefly interrupt the first customer's transaction, ask the
second customer kindly to dispose of the ice cream.
A new customer comes into your department, but you are helping another customer.
you should: - Answers - Acknowledge the new customer's presence with eye contact
and/or a brief comment that you'll be right with him
Two of the basics needed to ensure that a customer has a pleasant experience when
he comes to your store are: - Answers - An enjoyable atmosphere and super service
Which of the following would be the best option when trying to find out what a customer
wants to buy? - Answers - What color do you prefer in that brand?
Small kindnesses to your customers may include: - Answers - all of the above
A good reason for creating an opening for discussion is to: - Answers - Get to know
what the customer wants
To assist your customer in a personal way, you should become familiar with: - Answers
- Resource in and near your store
The best way to talk to a new customer is to: - Answers - Match what you say and your
tone of your voice to her personality
Your Personal policy states(1) All employees can use their 20% discount cards for
purchases, (2) Discount cards are non-transferrable, (3) Employees are not allowed to
ring their own purchases, (4) Employees must pay for food purchases before
consuming them, and (5) Under no circumstances should employees leave the stores
with goods that have not been paid for. With that in mind, A cashier at Walbound
decides to buy a soda to drink during her break. According to the Personnel policy , how
should the cashier pay for the soda? - Answers - Ask someone else to ring up the soda
as soon as the break begins
, Three ways to create a positive impression of you and the store include: Complimenting
the customer's taste; assuring the customer that he is the expert; and: - Answers -
Indicating the based on your professional product knowledge, you feel his purchases
are worthwhile
In preparing a resource list for your customers, you should consider including: -
Answers - All the above
A retail association sees that an electrical socket has wires exposed in an area where
customers shop. The retail associate must - Answers - Secure the area and report the
situation to management
When a customer request any of the service ''extras" your store offers: - Answers -
Make a note in your client record system so you can provide more personalized service
when those customers return in the future
If the customer isn't shopping alone, you can include the rest of the party by: - Answers
- Giving other service to those in the party, such as offering a chair or a cup a
refreshment
What is one of the BEST ways to prevent shoplifting? - Answers - Acknowledge and
greet all customers in a friendly manner as they enter the store.
A customer has looked at several watches and seems to like one best. She tries it on,
sets it to correct time, and asks if the band can be changed to another style. You show
her the options and she likes one in particular. What is the best to say to close the sale?
- Answers - Shall i go ahead and replace the band for you or do you want me to keep
both styles for different looks?
Warranties provide repair and/or maintenance for a specific time for a car, home, or
major appliance and is included in the price of the product (usually provided by the
manufacturer). What is the purpose of this warranty? - Answers - A promise to stand
behind the product.
Which stores offers the best deal? - Answers - Store 1 offers the best deals.
Misty is selling a new washer-dryer combo to a customer. The customer wants the new
set installed at his home, but the store does not offer installation services. What would
Misty's best response be? - Answers - We do not offer installation services, but i will
give you the number of a company that will come install the set for you.
Active listening is - Answers - listening and responding to the other person in a way that
improves understanding
A customer says, "I think i may be a making a mistake here. I do like these pans but
they're a gift for my friend, and she doesn't cook as much as i do. What would be your
