PUBLIX DELI ROI CERTIFICATION
EVALUATION SCRIPT 2026 FULL
SOLUTIONS GRADED A+
⩥ When dealing with a rude customer, what approach have you learned
that you should use? Answer: CALM method (answer choices, BEST,
CALM, 2 others)
⩥ What does CALM stand for? Answer: C- stay cool
A- Apologize for the problem
L- Listen with empathy
M- Make it right
⩥ A customer requests to have a sub with Boars Head Prosciutto
Diparma. How would you handle this situation?** Answer: Charge the
customer for a BH custom sub OR charge customer for a veggie sub,
weight prosciutto using correct PLU and add cost to the veggie sub?
⩥ A customer calls two days after Thanksgiving and states their
Thanksgiving dinner was ruined because the turkey was too salty. How
do you handle this situation? Answer: Apologize to the customer and
offer a refund
, ⩥ You should immediately clean the slicer after cutting what meats?
Answer: Salsalito, Turkey pastrami, roast beef, liverwurst, etc. (any
exceedingly bloody meats or meats that leave small bits/residue behind)
⩥ oil and vinegar at the sub shop get which FIFO appropriately colored
top? Answer: green
⩥ What color code does grease cutter positive have? Answer: yellow
⩥ What portion size of corned beef does a Reuben sandwich get?
Answer: 6oz = .38lbs
⩥ what is the shelf life for the Reuben sauerkraut mixture in the cooler?
Answer: 3 days
⩥ which Boar's Head (BH) Turkey is only one breast? Answer: Salsalito
⩥ Which BH Ham has the lowest sodium per serving? Answer:
Bourbonridge technically, or black forest
⩥ What is the first thing that the sub shop does in the morning?*
Answer: clean the TurboChef, sharpen slicers, fry tenders
A. sharpen slicers
EVALUATION SCRIPT 2026 FULL
SOLUTIONS GRADED A+
⩥ When dealing with a rude customer, what approach have you learned
that you should use? Answer: CALM method (answer choices, BEST,
CALM, 2 others)
⩥ What does CALM stand for? Answer: C- stay cool
A- Apologize for the problem
L- Listen with empathy
M- Make it right
⩥ A customer requests to have a sub with Boars Head Prosciutto
Diparma. How would you handle this situation?** Answer: Charge the
customer for a BH custom sub OR charge customer for a veggie sub,
weight prosciutto using correct PLU and add cost to the veggie sub?
⩥ A customer calls two days after Thanksgiving and states their
Thanksgiving dinner was ruined because the turkey was too salty. How
do you handle this situation? Answer: Apologize to the customer and
offer a refund
, ⩥ You should immediately clean the slicer after cutting what meats?
Answer: Salsalito, Turkey pastrami, roast beef, liverwurst, etc. (any
exceedingly bloody meats or meats that leave small bits/residue behind)
⩥ oil and vinegar at the sub shop get which FIFO appropriately colored
top? Answer: green
⩥ What color code does grease cutter positive have? Answer: yellow
⩥ What portion size of corned beef does a Reuben sandwich get?
Answer: 6oz = .38lbs
⩥ what is the shelf life for the Reuben sauerkraut mixture in the cooler?
Answer: 3 days
⩥ which Boar's Head (BH) Turkey is only one breast? Answer: Salsalito
⩥ Which BH Ham has the lowest sodium per serving? Answer:
Bourbonridge technically, or black forest
⩥ What is the first thing that the sub shop does in the morning?*
Answer: clean the TurboChef, sharpen slicers, fry tenders
A. sharpen slicers
