CA Household Movers Exam Questions
And Correct Answers (Verified Answers)
Plus Rationales 2026 Q&A | Instant
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1. What agency regulates household movers in California?
A. Department of Transportation
B. Public Utilities Commission
C. Department of Consumer Affairs
D. Highway Patrol
Answer: B. Public Utilities Commission
Rationale: The California Public Utilities Commission (CPUC) oversees
licensing, safety, and consumer protection for household movers in the
state.
2. A household goods carrier must display what on their vehicle?
A. Company slogan
B. Insurance certificate
,C. Permit number
D. Driver’s license
Answer: C. Permit number
Rationale: California law requires carriers to display their CPUC permit
number clearly on vehicles for identification and compliance.
3. What is a “Not to Exceed” estimate?
A. Final cost may increase
B. Binding maximum price
C. Hourly rate estimate
D. Mileage-only charge
Answer: B. Binding maximum price
Rationale: A Not to Exceed estimate guarantees that the final cost will
not exceed the quoted amount, protecting consumers.
4. When must a written estimate be provided?
A. After delivery
B. Before moving begins
C. During unloading
D. After payment
Answer: B. Before moving begins
,Rationale: Movers must provide a written estimate prior to service to
ensure transparency and consumer consent.
5. What type of insurance is required for movers?
A. Health insurance
B. Cargo insurance
C. Travel insurance
D. Life insurance
Answer: B. Cargo insurance
Rationale: Movers must carry cargo insurance to cover loss or damage
to customers’ goods during transport.
6. What does “released value protection” mean?
A. Full replacement value
B. Limited liability coverage
C. No coverage
D. Insurance waiver
Answer: B. Limited liability coverage
Rationale: Released value protection offers minimal coverage based
on weight, not actual value.
, 7. Who is responsible for packing if the contract specifies?
A. Customer
B. Driver
C. Carrier
D. Dispatcher
Answer: C. Carrier
Rationale: If agreed in contract, the carrier assumes responsibility for
packing services.
8. What must be provided before loading goods?
A. Receipt
B. Bill of lading
C. Invoice
D. Tax form
Answer: B. Bill of lading
Rationale: The bill of lading is the legal contract between shipper and
carrier outlining terms and conditions.
9. A mover can charge additional fees only if:
A. They want to
B. Customer agrees in writing
And Correct Answers (Verified Answers)
Plus Rationales 2026 Q&A | Instant
Download Pdf
1. What agency regulates household movers in California?
A. Department of Transportation
B. Public Utilities Commission
C. Department of Consumer Affairs
D. Highway Patrol
Answer: B. Public Utilities Commission
Rationale: The California Public Utilities Commission (CPUC) oversees
licensing, safety, and consumer protection for household movers in the
state.
2. A household goods carrier must display what on their vehicle?
A. Company slogan
B. Insurance certificate
,C. Permit number
D. Driver’s license
Answer: C. Permit number
Rationale: California law requires carriers to display their CPUC permit
number clearly on vehicles for identification and compliance.
3. What is a “Not to Exceed” estimate?
A. Final cost may increase
B. Binding maximum price
C. Hourly rate estimate
D. Mileage-only charge
Answer: B. Binding maximum price
Rationale: A Not to Exceed estimate guarantees that the final cost will
not exceed the quoted amount, protecting consumers.
4. When must a written estimate be provided?
A. After delivery
B. Before moving begins
C. During unloading
D. After payment
Answer: B. Before moving begins
,Rationale: Movers must provide a written estimate prior to service to
ensure transparency and consumer consent.
5. What type of insurance is required for movers?
A. Health insurance
B. Cargo insurance
C. Travel insurance
D. Life insurance
Answer: B. Cargo insurance
Rationale: Movers must carry cargo insurance to cover loss or damage
to customers’ goods during transport.
6. What does “released value protection” mean?
A. Full replacement value
B. Limited liability coverage
C. No coverage
D. Insurance waiver
Answer: B. Limited liability coverage
Rationale: Released value protection offers minimal coverage based
on weight, not actual value.
, 7. Who is responsible for packing if the contract specifies?
A. Customer
B. Driver
C. Carrier
D. Dispatcher
Answer: C. Carrier
Rationale: If agreed in contract, the carrier assumes responsibility for
packing services.
8. What must be provided before loading goods?
A. Receipt
B. Bill of lading
C. Invoice
D. Tax form
Answer: B. Bill of lading
Rationale: The bill of lading is the legal contract between shipper and
carrier outlining terms and conditions.
9. A mover can charge additional fees only if:
A. They want to
B. Customer agrees in writing
