CQM-C (Certified Quality Manager – Clinical) Exam
2025/2026 COMPLETE QUESTIONS WITH
CORRECT DETAILED ANSWERS
1.
A healthcare organization is implementing a quality improvement (QI) initiative. Which model
emphasizes continuous cycles of testing changes?
A. Six Sigma
B. Lean
C. PDSA
D. Root Cause Analysis
Correct Answer: C
Rationale:
The Plan-Do-Study-Act (PDSA) cycle supports iterative testing and continuous improvement.
2.
Which metric best reflects outcome quality in healthcare?
A. Staff satisfaction
B. Patient mortality rate
C. Number of staff trained
D. Equipment availability
Correct Answer: B
Rationale:
Outcome measures evaluate results of care, such as mortality rates.
3.
What is the primary goal of Six Sigma?
A. Improve speed
B. Reduce variation and defects
,C. Increase staffing
D. Improve communication
Correct Answer: B
Rationale:
Six Sigma aims to minimize errors and variability.
4.
Which tool identifies causes of a problem visually?
A. Flowchart
B. Fishbone diagram
C. Histogram
D. Run chart
Correct Answer: B
Rationale:
A fishbone (Ishikawa) diagram identifies root causes.
5.
What is the main focus of Lean methodology?
A. Increase complexity
B. Eliminate waste
C. Increase staffing
D. Improve documentation
Correct Answer: B
Rationale:
Lean focuses on removing non-value-added activities.
6.
Which indicator measures how care is delivered?
,A. Outcome measure
B. Process measure
C. Structure measure
D. Financial measure
Correct Answer: B
Rationale:
Process measures evaluate how care is provided.
7.
A sudden increase in infection rates occurs. What is the first step?
A. Implement solution
B. Perform root cause analysis
C. Discipline staff
D. Report only
Correct Answer: B
Rationale:
Identify the underlying cause before intervention.
8.
Which leadership style promotes staff engagement in quality improvement?
A. Autocratic
B. Transformational
C. Laissez-faire
D. Passive
Correct Answer: B
Rationale:
Transformational leaders inspire innovation and engagement.
9.
, What is a sentinel event?
A. Minor incident
B. Unexpected event causing serious harm or death
C. Routine error
D. Near miss
Correct Answer: B
Rationale:
Sentinel events require immediate investigation.
10.
Which chart is best for tracking performance over time?
A. Pie chart
B. Run chart
C. Bar chart
D. Scatter plot
Correct Answer: B
Rationale:
Run charts display trends over time.
11.
What is benchmarking?
A. Internal audit
B. Comparing performance with best practices
C. Staff training
D. Budget planning
Correct Answer: B
Rationale:
Benchmarking compares performance to industry standards.
2025/2026 COMPLETE QUESTIONS WITH
CORRECT DETAILED ANSWERS
1.
A healthcare organization is implementing a quality improvement (QI) initiative. Which model
emphasizes continuous cycles of testing changes?
A. Six Sigma
B. Lean
C. PDSA
D. Root Cause Analysis
Correct Answer: C
Rationale:
The Plan-Do-Study-Act (PDSA) cycle supports iterative testing and continuous improvement.
2.
Which metric best reflects outcome quality in healthcare?
A. Staff satisfaction
B. Patient mortality rate
C. Number of staff trained
D. Equipment availability
Correct Answer: B
Rationale:
Outcome measures evaluate results of care, such as mortality rates.
3.
What is the primary goal of Six Sigma?
A. Improve speed
B. Reduce variation and defects
,C. Increase staffing
D. Improve communication
Correct Answer: B
Rationale:
Six Sigma aims to minimize errors and variability.
4.
Which tool identifies causes of a problem visually?
A. Flowchart
B. Fishbone diagram
C. Histogram
D. Run chart
Correct Answer: B
Rationale:
A fishbone (Ishikawa) diagram identifies root causes.
5.
What is the main focus of Lean methodology?
A. Increase complexity
B. Eliminate waste
C. Increase staffing
D. Improve documentation
Correct Answer: B
Rationale:
Lean focuses on removing non-value-added activities.
6.
Which indicator measures how care is delivered?
,A. Outcome measure
B. Process measure
C. Structure measure
D. Financial measure
Correct Answer: B
Rationale:
Process measures evaluate how care is provided.
7.
A sudden increase in infection rates occurs. What is the first step?
A. Implement solution
B. Perform root cause analysis
C. Discipline staff
D. Report only
Correct Answer: B
Rationale:
Identify the underlying cause before intervention.
8.
Which leadership style promotes staff engagement in quality improvement?
A. Autocratic
B. Transformational
C. Laissez-faire
D. Passive
Correct Answer: B
Rationale:
Transformational leaders inspire innovation and engagement.
9.
, What is a sentinel event?
A. Minor incident
B. Unexpected event causing serious harm or death
C. Routine error
D. Near miss
Correct Answer: B
Rationale:
Sentinel events require immediate investigation.
10.
Which chart is best for tracking performance over time?
A. Pie chart
B. Run chart
C. Bar chart
D. Scatter plot
Correct Answer: B
Rationale:
Run charts display trends over time.
11.
What is benchmarking?
A. Internal audit
B. Comparing performance with best practices
C. Staff training
D. Budget planning
Correct Answer: B
Rationale:
Benchmarking compares performance to industry standards.
