CSM 225 Final Exam – Study Guide, Revision Notes, and Practice Questions for
Exam Preparation
"Good" conflict goals remain steadfast—they do not change before, during, or after a conflict. -
ANS ✔✔False
If a boss threatens to withhold pay due to missed hours, which type of power is being used? -
ANS ✔✔resource control
Empowerment cannot work between friends, romantic partners, and co-workers. - ANS
✔✔False
To ensure a balance of power when dealing with large, impersonal institutions through phone
calls, one must avoid - ANS ✔✔disobeying rules even if they seem ridiculous
Empowerment of low-power people by high-power people can turn their relationships into
passive-aggressive entanglements. - ANS ✔✔False
When dealing with a computer issue, I may reach out to tech support because they possess
which unique power currency? - ANS ✔✔expertise
Empowerment occurs when third parties are invested with the power to intervene on the
behalf of less powerful persons. - ANS ✔✔True
Without empowerment, working relationships will still find it difficult to thrive and develop a
strong bond. - ANS ✔✔True
Sometimes it is more appropriate to settle disputes on the basis of rights rather than power or
interests - ANS ✔✔True
, Which of the following is true of metacommunication? - ANS ✔✔During conflicts, the parties
can agree about behaviors not allowed
Purposely empowering lower-power groups or individuals is disadvantageous to higher-power
groups. - ANS ✔✔False
What type of goal does the statement "I don't take bribes because I'm not that kind of person"
most likely reflect? - ANS ✔✔Identity
The two primary drivers of most disputes are identity and relational issues. - ANS ✔✔True
Which of the following is not true about the nature of overlapping TRIP goals? - ANS ✔✔In a
serious dispute, content-only solutions are the most satisfying
According to the text, if you are not the "boss" at work, you do not really have any power - ANS
✔✔False
According to the text, transactive goals only develop - ANS ✔✔during conflict episodes rather
than before or after.
If you are in a low-power situation or relationship, you accept it because there is not a lot you
can do - ANS ✔✔False
Retrospective goals are the ones that - ANS ✔✔give us a sense of clarity of the implications of a
conflict
Hocker and Wilmot summarize several advantages of clarifying your goals when in a conflict
with another person - ANS ✔✔Knowing the other's goals helps you manipulate the situation
Exam Preparation
"Good" conflict goals remain steadfast—they do not change before, during, or after a conflict. -
ANS ✔✔False
If a boss threatens to withhold pay due to missed hours, which type of power is being used? -
ANS ✔✔resource control
Empowerment cannot work between friends, romantic partners, and co-workers. - ANS
✔✔False
To ensure a balance of power when dealing with large, impersonal institutions through phone
calls, one must avoid - ANS ✔✔disobeying rules even if they seem ridiculous
Empowerment of low-power people by high-power people can turn their relationships into
passive-aggressive entanglements. - ANS ✔✔False
When dealing with a computer issue, I may reach out to tech support because they possess
which unique power currency? - ANS ✔✔expertise
Empowerment occurs when third parties are invested with the power to intervene on the
behalf of less powerful persons. - ANS ✔✔True
Without empowerment, working relationships will still find it difficult to thrive and develop a
strong bond. - ANS ✔✔True
Sometimes it is more appropriate to settle disputes on the basis of rights rather than power or
interests - ANS ✔✔True
, Which of the following is true of metacommunication? - ANS ✔✔During conflicts, the parties
can agree about behaviors not allowed
Purposely empowering lower-power groups or individuals is disadvantageous to higher-power
groups. - ANS ✔✔False
What type of goal does the statement "I don't take bribes because I'm not that kind of person"
most likely reflect? - ANS ✔✔Identity
The two primary drivers of most disputes are identity and relational issues. - ANS ✔✔True
Which of the following is not true about the nature of overlapping TRIP goals? - ANS ✔✔In a
serious dispute, content-only solutions are the most satisfying
According to the text, if you are not the "boss" at work, you do not really have any power - ANS
✔✔False
According to the text, transactive goals only develop - ANS ✔✔during conflict episodes rather
than before or after.
If you are in a low-power situation or relationship, you accept it because there is not a lot you
can do - ANS ✔✔False
Retrospective goals are the ones that - ANS ✔✔give us a sense of clarity of the implications of a
conflict
Hocker and Wilmot summarize several advantages of clarifying your goals when in a conflict
with another person - ANS ✔✔Knowing the other's goals helps you manipulate the situation
