1|Page
Scripter - Genesys Cloud Exam 2026/2027 ||Verified
Exam!!!|| Most Recent Exam Actual Complete Real
Exam Questions And Correct Answers (Verified
Answers) Already Graded A+ | Guaranteed Success!!
Brand New Exam!!!
What is the maximum file size that a user can upload into
Genesys Cloud Documents? - Answer-2 GB
You can enable the location detection setting of the
contact center from the _____ container - Answer-Account
Settings
Genesys Cloud does not perform virus scans for
attachments that are shared in chats. - Answer-True
Every Edge must be associated with a ______ - Answer-
Site
You want each group to have a place to upload, organize,
and share documents and files. Which setting would you
click to configure this behavior? - Answer-Workspaces
,2|Page
A numbering plan is also known as a dial plan - Answer-
True
Genesys Cloud ______ Edge supports more than 75
concurrent calls. - Answer-Standard
Which of the following displays the real-time metrics for
the contact center? - Answer-Dynamic views
The number of offered calls always equals answered +
abandonded + transfer - Answer-False
Select the metrics that are available in the Agent Metrics
report. - Answer-Interactions that have handled the time,
average talk time, after call work and handle time, transfer
Which Queue report shows the summary data associated
with specific wrap-up codes? - Answer-Queue Wrap Up
Summary report
Which report shows details about interactions for one or
more agents? - Answer-Interaction Details Report
,3|Page
Which report provides the evaluations of agents for
interactions that started within the range specified in the
report's parameters? - Answer-Agent Quality Details
Report
Which configuration field allows you to turn on the
schedule for a report? - Answer-Report Generation Time
What formats are available for report downloads? -
Answer-PDF, XLS, XLSX
For how long can you access a historical copy of a report
before it is automatically deleted? - Answer-90 days
Reports are disabled because ____________ - Answer-
the report failed to run for two consecutive times
All metrics shown in the Queues Performance Summary
view are for inbound interactions only. - Answer-False
, 4|Page
Which view displays current metrics and information about
your queues? - Answer-My queues activity
Which is used to view in-progress and completed
interactions? - Answer-Interactions View
Which of the following views allows you to view in-
progress and completed interactions for a specific queue
or queues - Answer-Queues Interactions Detail View
Which three componenets make up the Genesys Cloud
Platform? - Answer-Collaborate, Communicate, Contact
Center
Select the key features of Genesys Cloud Contact Center
- Answer-Agent Interface, ACD, Scripts, and Contact
Center Managemet
There is only one level of licensing for Genesys Clound
Contact Center - Answer-False
What are the routing types used by Genesys Cloud? -
Answer-IVR Routing and ACD Routing
Scripter - Genesys Cloud Exam 2026/2027 ||Verified
Exam!!!|| Most Recent Exam Actual Complete Real
Exam Questions And Correct Answers (Verified
Answers) Already Graded A+ | Guaranteed Success!!
Brand New Exam!!!
What is the maximum file size that a user can upload into
Genesys Cloud Documents? - Answer-2 GB
You can enable the location detection setting of the
contact center from the _____ container - Answer-Account
Settings
Genesys Cloud does not perform virus scans for
attachments that are shared in chats. - Answer-True
Every Edge must be associated with a ______ - Answer-
Site
You want each group to have a place to upload, organize,
and share documents and files. Which setting would you
click to configure this behavior? - Answer-Workspaces
,2|Page
A numbering plan is also known as a dial plan - Answer-
True
Genesys Cloud ______ Edge supports more than 75
concurrent calls. - Answer-Standard
Which of the following displays the real-time metrics for
the contact center? - Answer-Dynamic views
The number of offered calls always equals answered +
abandonded + transfer - Answer-False
Select the metrics that are available in the Agent Metrics
report. - Answer-Interactions that have handled the time,
average talk time, after call work and handle time, transfer
Which Queue report shows the summary data associated
with specific wrap-up codes? - Answer-Queue Wrap Up
Summary report
Which report shows details about interactions for one or
more agents? - Answer-Interaction Details Report
,3|Page
Which report provides the evaluations of agents for
interactions that started within the range specified in the
report's parameters? - Answer-Agent Quality Details
Report
Which configuration field allows you to turn on the
schedule for a report? - Answer-Report Generation Time
What formats are available for report downloads? -
Answer-PDF, XLS, XLSX
For how long can you access a historical copy of a report
before it is automatically deleted? - Answer-90 days
Reports are disabled because ____________ - Answer-
the report failed to run for two consecutive times
All metrics shown in the Queues Performance Summary
view are for inbound interactions only. - Answer-False
, 4|Page
Which view displays current metrics and information about
your queues? - Answer-My queues activity
Which is used to view in-progress and completed
interactions? - Answer-Interactions View
Which of the following views allows you to view in-
progress and completed interactions for a specific queue
or queues - Answer-Queues Interactions Detail View
Which three componenets make up the Genesys Cloud
Platform? - Answer-Collaborate, Communicate, Contact
Center
Select the key features of Genesys Cloud Contact Center
- Answer-Agent Interface, ACD, Scripts, and Contact
Center Managemet
There is only one level of licensing for Genesys Clound
Contact Center - Answer-False
What are the routing types used by Genesys Cloud? -
Answer-IVR Routing and ACD Routing
