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MNG2602: Contemporary Management Issues
May/June 2024 & May/June 2023 — Complete Revision Guide
⋆ ⋄ ⋆ ⋄ ⋆ ⋄ ⋆ ⋄ ⋆
Business Management — UNISA
Exam Revision Guide
MNG2602
Module Code:
Contemporary Management Issues
Module Name:
May/June 2024 & May/June 2023
Paper / Exam:
Year:
70 marks each paper
Total Marks:
4 hours (take-home)
Duration:
Use this guide to revise thoroughly. Focus on understanding, not memorisation.
Both sections (A and B) are compulsory.
Exam Revision Notes | MNG2602 | 2023 – 2025
,MNG2602 | Exam Revision Contemporary Management Issues
PAPER 1: MAY/JUNE 2024
University Examinations — 70 Marks — 4 Hours
Exam Structure: Section A (Application Questions based on an Integrated Annual
Report – IAR) + Section B (Theoretical Questions). Both sections are compulsory.
This paper used the Dis-Chem Group IAR (FY2023).
Page 2 of 27
, MNG2602 | Exam Revision Contemporary Management Issues
SECTION A — APPLICATION QUESTIONS
Question 1 [12 marks]
Question: Refer to the “Human Capital” highlights presented on page 6 of the Dis-
Chem Group IAR (FY2023) and answer the following:
1.1 Which two sources of diversity are evident in this section? (2 marks)
1.2 Briefly explain the concept of workforce diversity and state two organisational
benefits of managing diversity effectively. (5 marks)
1.3 Examine the following statements and indicate whether each is TRUE (T) or
FALSE (F) by writing only the letter: (a) A glass ceiling is beneficial to organ-
isations. (b) Physical appearance is NOT a source of diversity. (c) Effective
diversity management can improve organisational effectiveness. (d) Social class and
income are sources of diversity. (e) Diverse people must receive equal opportunities
and unfair discrimination is illegal. (5 marks)
Answer:
1.1 Two Sources of Diversity
• Race/ethnicity – the report typically highlights the racial composition of the
workforce (e.g., percentage of Black African, Coloured, Indian/Asian, and White
employees), reflecting demographic diversity.
• Gender – human capital highlights routinely report on the male/female split and
female representation in management, indicating gender diversity as a managed
dimension.
1.2 Workforce Diversity & Benefits
Definition: Workforce diversity refers to the differences among employees in terms of
age, gender, race, ethnicity, religion, national origin, sexual orientation, physical ability,
and other characteristics that distinguish one person from another.
Two organisational benefits of effective diversity management:
• Improved decision-making and creativity: Diverse teams bring varied per-
spectives, leading to more creative problem-solving and better decisions, as different
viewpoints are considered.
• Broader market reach: A diverse workforce better reflects the organisation’s
Page 3 of 27
]]
MNG2602: Contemporary Management Issues
May/June 2024 & May/June 2023 — Complete Revision Guide
⋆ ⋄ ⋆ ⋄ ⋆ ⋄ ⋆ ⋄ ⋆
Business Management — UNISA
Exam Revision Guide
MNG2602
Module Code:
Contemporary Management Issues
Module Name:
May/June 2024 & May/June 2023
Paper / Exam:
Year:
70 marks each paper
Total Marks:
4 hours (take-home)
Duration:
Use this guide to revise thoroughly. Focus on understanding, not memorisation.
Both sections (A and B) are compulsory.
Exam Revision Notes | MNG2602 | 2023 – 2025
,MNG2602 | Exam Revision Contemporary Management Issues
PAPER 1: MAY/JUNE 2024
University Examinations — 70 Marks — 4 Hours
Exam Structure: Section A (Application Questions based on an Integrated Annual
Report – IAR) + Section B (Theoretical Questions). Both sections are compulsory.
This paper used the Dis-Chem Group IAR (FY2023).
Page 2 of 27
, MNG2602 | Exam Revision Contemporary Management Issues
SECTION A — APPLICATION QUESTIONS
Question 1 [12 marks]
Question: Refer to the “Human Capital” highlights presented on page 6 of the Dis-
Chem Group IAR (FY2023) and answer the following:
1.1 Which two sources of diversity are evident in this section? (2 marks)
1.2 Briefly explain the concept of workforce diversity and state two organisational
benefits of managing diversity effectively. (5 marks)
1.3 Examine the following statements and indicate whether each is TRUE (T) or
FALSE (F) by writing only the letter: (a) A glass ceiling is beneficial to organ-
isations. (b) Physical appearance is NOT a source of diversity. (c) Effective
diversity management can improve organisational effectiveness. (d) Social class and
income are sources of diversity. (e) Diverse people must receive equal opportunities
and unfair discrimination is illegal. (5 marks)
Answer:
1.1 Two Sources of Diversity
• Race/ethnicity – the report typically highlights the racial composition of the
workforce (e.g., percentage of Black African, Coloured, Indian/Asian, and White
employees), reflecting demographic diversity.
• Gender – human capital highlights routinely report on the male/female split and
female representation in management, indicating gender diversity as a managed
dimension.
1.2 Workforce Diversity & Benefits
Definition: Workforce diversity refers to the differences among employees in terms of
age, gender, race, ethnicity, religion, national origin, sexual orientation, physical ability,
and other characteristics that distinguish one person from another.
Two organisational benefits of effective diversity management:
• Improved decision-making and creativity: Diverse teams bring varied per-
spectives, leading to more creative problem-solving and better decisions, as different
viewpoints are considered.
• Broader market reach: A diverse workforce better reflects the organisation’s
Page 3 of 27
