MGMT 3301 - MIDTERM EXAM QUESTIONS AND VERIFIED
ANSWERS |100% CORRECT | ALREADY GRADED A
manager Ans✓✓✓are persons who directly supervise, support, and help
activate work efforts to achieve the performance goals of individuals,
teams, or even an organization as a whole.
-a person who supports and is responsible for the work of others".
first-line managers Ans✓✓✓are team leaders and supervisors in charge
of people who perform non managerial duties
middle managers Ans✓✓✓are persons in charge of relatively large
departments or divisions consisting of several smaller work units or
teams
-Usually supervise several first-line managers
-Examples are clinic directors in hospitals, plant managers, and regional
sales managers in businesses
-Common titles include branch manager or plant manager.
top managers Ans✓✓✓-are responsible for the performance of the
organization as a whole.
-top managers are held accountable by boards of directors or boards of
trustees.
-Examples of top manager titles are Chief Executive Officer (CEO),
Chief Operating Officer (COO), chief financial officer (CFO), president
and vice president.
,-Expected to be alert to trends in the external environment, recognize
problems and opportunities, and to lead the organization to long-term
success
-The most effective top managers are strategic thinkers, can
communicate well, and keep organization members focused on
important objectives
board of directors Ans✓✓✓-Responsible for Corporate Governance and
the active oversight of the affairs of the organization and the
performance of its top management
-The CEO or President typically reports to the -Board of Directors,
responsible for the hiring, firing and compensation of senior executives.
In non-profit organizations, this may be called the Board of Trustees.
-Members of a board of directors are elected by stockholders to
represent their ownership interests.
governance Ans✓✓✓Oversight of top management by a board of
directors or board of trustees.
accountability Ans✓✓✓The requirement of one person to answer to a
higher authority for performance achieved in his or her area of work
responsibility.
-flows upward in organizations
Managers are also dependent on others to do the required work.
,How to be an effective manager? Ans✓✓✓-meet both performance and
satisfaction goals (QWL)
- The upside down pyramid mindset
Quality of life (QWL) Ans✓✓✓-includes respect and valued
employees, fair pay, safe working conditions, learning and growth
opportunities, and pride in the workplace
What is the upside down pyramid mindset, and what is the order from
top to bottom? Ans✓✓✓mangers are coaches, coordinators and
supporters
order:
-Customers and clients: ultimate beneficiaries of the organizations
efforts
-operating workers: do work directly affecting customer/ client
satisfaction
-team leaders and managers: help operating workers do their job and
solve problems
-top managers: keep organizations missions and strategies clear
new direction in managerial work Ans✓✓✓emphasize "coaching" and
"supporting," rather than "directing" and "order giving."
, What is the management process? Ans✓✓✓Planning, organizing,
leading/directing, controlling
In the management process, planning sets the direction, organizing
assembles the human and material resources, leading provides the
enthusiasm and direction, and controlling ensures results.
planning Ans✓✓✓The process of setting performance objectives and
determining what actions should be taken to achieve them
organizing Ans✓✓✓The process of assigning tasks, allocating
resources and coordinating the activities of individuals and groups.
leading Ans✓✓✓The process of arousing people's enthusiasm to work
hard and inspiring their efforts to fulfill plans and accomplish objectives.
controlling Ans✓✓✓The process of measuring work performance,
comparing results to objectives and taking corrective action
agenda settings Ans✓✓✓managers identify clear, action priorities
networking Ans✓✓✓managers build and maintain positive
relationships with other people, ideally those whose help might be useful
someday.
ANSWERS |100% CORRECT | ALREADY GRADED A
manager Ans✓✓✓are persons who directly supervise, support, and help
activate work efforts to achieve the performance goals of individuals,
teams, or even an organization as a whole.
-a person who supports and is responsible for the work of others".
first-line managers Ans✓✓✓are team leaders and supervisors in charge
of people who perform non managerial duties
middle managers Ans✓✓✓are persons in charge of relatively large
departments or divisions consisting of several smaller work units or
teams
-Usually supervise several first-line managers
-Examples are clinic directors in hospitals, plant managers, and regional
sales managers in businesses
-Common titles include branch manager or plant manager.
top managers Ans✓✓✓-are responsible for the performance of the
organization as a whole.
-top managers are held accountable by boards of directors or boards of
trustees.
-Examples of top manager titles are Chief Executive Officer (CEO),
Chief Operating Officer (COO), chief financial officer (CFO), president
and vice president.
,-Expected to be alert to trends in the external environment, recognize
problems and opportunities, and to lead the organization to long-term
success
-The most effective top managers are strategic thinkers, can
communicate well, and keep organization members focused on
important objectives
board of directors Ans✓✓✓-Responsible for Corporate Governance and
the active oversight of the affairs of the organization and the
performance of its top management
-The CEO or President typically reports to the -Board of Directors,
responsible for the hiring, firing and compensation of senior executives.
In non-profit organizations, this may be called the Board of Trustees.
-Members of a board of directors are elected by stockholders to
represent their ownership interests.
governance Ans✓✓✓Oversight of top management by a board of
directors or board of trustees.
accountability Ans✓✓✓The requirement of one person to answer to a
higher authority for performance achieved in his or her area of work
responsibility.
-flows upward in organizations
Managers are also dependent on others to do the required work.
,How to be an effective manager? Ans✓✓✓-meet both performance and
satisfaction goals (QWL)
- The upside down pyramid mindset
Quality of life (QWL) Ans✓✓✓-includes respect and valued
employees, fair pay, safe working conditions, learning and growth
opportunities, and pride in the workplace
What is the upside down pyramid mindset, and what is the order from
top to bottom? Ans✓✓✓mangers are coaches, coordinators and
supporters
order:
-Customers and clients: ultimate beneficiaries of the organizations
efforts
-operating workers: do work directly affecting customer/ client
satisfaction
-team leaders and managers: help operating workers do their job and
solve problems
-top managers: keep organizations missions and strategies clear
new direction in managerial work Ans✓✓✓emphasize "coaching" and
"supporting," rather than "directing" and "order giving."
, What is the management process? Ans✓✓✓Planning, organizing,
leading/directing, controlling
In the management process, planning sets the direction, organizing
assembles the human and material resources, leading provides the
enthusiasm and direction, and controlling ensures results.
planning Ans✓✓✓The process of setting performance objectives and
determining what actions should be taken to achieve them
organizing Ans✓✓✓The process of assigning tasks, allocating
resources and coordinating the activities of individuals and groups.
leading Ans✓✓✓The process of arousing people's enthusiasm to work
hard and inspiring their efforts to fulfill plans and accomplish objectives.
controlling Ans✓✓✓The process of measuring work performance,
comparing results to objectives and taking corrective action
agenda settings Ans✓✓✓managers identify clear, action priorities
networking Ans✓✓✓managers build and maintain positive
relationships with other people, ideally those whose help might be useful
someday.
