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Practice questions for this set
Terms in this set (70)
,Which three individuals ceo
within an organization could consultant employee
play the role of change agent
Which of the eight steps Establishing a sense of urgency
described by Kotter is the
first step a change leader
takes when implementing a
change
Place the stages of Everett knowledge
Roger's Diffusion of persuasion decision
Innovation model in order implementation
from 1 (earliest stage) to 5 confirmation
(latest stage)
The head of human Descriptive
resources of a large company
is considering changes to the
employee benefits program
but is unsure how the
employees will respond to
these changes Which type of
change model should this
person employ?
, how should training be as a worthwhile investment in a successful transition
viewed during
organizational change
Which two statements it is an innovation that is good enough it evolves over time into a
characterize low end product with more features
disruption
Which approach is proven Directing leaders to focus on profit-driven goals, market share, and
and effective in using employee satisfaction
reinforcements to sustain
change?
What is a common cause for unclear goals
the failure of organizational
change
Which role does creative It drives people to bring reality in line with their vision
tension play in organizational
change according to Peter
Senge?
which emotion is prevalent anger
among almost all employees
during the process of
organizational change?
which practice can lead to tiring staff with unrelated demands
unconscious resistance to
attempts at organizational
change?