IDIS 434 Exam 1 Questions with
Complete Solutions15
ASQ - ANSWERS-American Society for Quality
Quality - ANSWERS-- the characteristics of a product or service that bear on its ability to satisfy
stated or implied needs
- a product or service free of deficiencies
Quality is satisfying: - ANSWERS-customers requirements
Quality is understanding: - ANSWERS-variability
Quality is continuously: - ANSWERS-improving processes, products, services
What is Total Quality Process? - ANSWERS-- a management philosophy
- a new way of thinking
- a structured approach to identify and solve problems
- initiated by proactive managers...
- accepted and adopted by everyone (empowerment)
- continuous improvement (it is a moving target)
Deming Quality: - ANSWERS-non faulty systems
Juran Quality: - ANSWERS-fitness for use
, Crosby Quality: - ANSWERS-conformance to requirements
it is free
Marketing Perspective on Quality: - ANSWERS-focus on service
Philip Crosby did not... - ANSWERS-earn 2nd order of sacred treasure
Feigenbaum Quality: - ANSWERS-- customer determination
- actual experience (life cycle)
- requirements- stated or unstated, - technically operational (clearly defined)
- entirely subjective (personal experiences and feelings
Ingredients for Success - ANSWERS-- focus on the customer
- voice of the customer
- value added activities
- how the organization adapts
- seek out wasteful processes and improve them
Value added activities today: - ANSWERS-may be expected tomorrow
A process is under control when: - ANSWERS-the variability is stable and predictable
Garvin's definitions of quality - ANSWERS-- transcendent
- product-based
Complete Solutions15
ASQ - ANSWERS-American Society for Quality
Quality - ANSWERS-- the characteristics of a product or service that bear on its ability to satisfy
stated or implied needs
- a product or service free of deficiencies
Quality is satisfying: - ANSWERS-customers requirements
Quality is understanding: - ANSWERS-variability
Quality is continuously: - ANSWERS-improving processes, products, services
What is Total Quality Process? - ANSWERS-- a management philosophy
- a new way of thinking
- a structured approach to identify and solve problems
- initiated by proactive managers...
- accepted and adopted by everyone (empowerment)
- continuous improvement (it is a moving target)
Deming Quality: - ANSWERS-non faulty systems
Juran Quality: - ANSWERS-fitness for use
, Crosby Quality: - ANSWERS-conformance to requirements
it is free
Marketing Perspective on Quality: - ANSWERS-focus on service
Philip Crosby did not... - ANSWERS-earn 2nd order of sacred treasure
Feigenbaum Quality: - ANSWERS-- customer determination
- actual experience (life cycle)
- requirements- stated or unstated, - technically operational (clearly defined)
- entirely subjective (personal experiences and feelings
Ingredients for Success - ANSWERS-- focus on the customer
- voice of the customer
- value added activities
- how the organization adapts
- seek out wasteful processes and improve them
Value added activities today: - ANSWERS-may be expected tomorrow
A process is under control when: - ANSWERS-the variability is stable and predictable
Garvin's definitions of quality - ANSWERS-- transcendent
- product-based
