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A Regional Operations manager that you travel with on a regular basis often provides you with
advice and guidance in reference to approaching the management teams in the stores, sales
plans, and other business initiatives related to store business. Would this person be considered
a mentor?
• Yes because he is providing additional information and support regarding an area of the
business that helps you improve as a professional.
• Yes because his knowledge of the business side of retail is much stronger than your current
knowledge of the business operations.
• No because he is not providing you with information that will help you develop your skills as a
loss prevention professional.
,• No because he would be considered a peer in the field and not a supervisor that can help you
develop professionally. - CORRECT ANSWER-Yes because he is providing additional information
and support regarding an area of the business that helps you improve as a professional.
Following a long and arduous search to fill a District Loss Prevention Manager position, you have
narrowed the field to three potential candidates based on their resumes. Candidate A is an
internal candidate with a strong operations background, but no LP experience. Candidate B is a
seasoned LP professional that has been a successful DLPM for another retailer for the past 5
years. Candidate C is an LPM that has good shrink results and has been her company's top
investigator for the past 3 years. Which candidate should be hired?
• Candidate A because they have a better understanding of the company
• Candidate B because he should be able to hit the ground running
• Candidate C because of her past results and future potential
• We dont have enough information to choose between the candidates - CORRECT ANSWER-We
dont have enough information to choose between the candidates
Following a difficult financial year, several members of corporate leadership knowingly
manipulate the accounting records within a retail organization, masking the enormous losses
and liabilities of the company to avoid a substantial loss in stock value and protect their own
interests. This conduct would be a violation of what federal legislation?
• A violation of the US Federal Sentencing Guidelines
• A violation of the Sarbanes-Oxley Act
• A violation of HIPAA Disclosure Legislation
• This conduct would not be in violation of federal laws - CORRECT ANSWER-A violation of the
Sarbanes-Oxley Act
In recent years, several C-Suite executives in the retail environment have been linked to
incidents of theft, fraud, kickbacks, lewd behavior and insider trading. Will these individual acts
of impropriety and/or dishonesty impact the reputation of the company as a whole?
, • No, because the public is sophisticated enough to separate the individual acts of one person
with the overall reputation of the company.
• No, because the public believes that such incidents have absolutely no impact on the quality
of service or products that they buy in the stores.
• Yes, because such conduct is often viewed as a direct reflection on the values, attitudes,
decision making, and leadership of the company.
• Yes, but only when the individual involved is found guilty of the criminal act in a court of law
or found negligent or liable in a civil court. - CORRECT ANSWER-Yes, because such conduct is
often viewed as a direct reflection on the values, attitudes, decision making, and leadership of
the company.
Competing retail businesses form an agreement that they will not sell certain types of products
or build stores in specific markets where the other is operating, or solicit business from the
other's customers. This conduct would represent the violation of what legislation?
• Sarbanes-Oxley Laws
• Anti-Trust or Competition Laws
• Fair Market Trade Agreements
• HIPAA Protection Regulations - CORRECT ANSWER-Anti-Trust or Competition Laws
If an individual is honest, hard-working, and always tries to avoid situations that can lead to
trouble, can they still be faced with an ethical dilemma?
• No. Ethical dilemmas are the direct result of dishonesty and poor behavior. By definition, we
therefore cannot find ourselves in an ethical dilemma.
• No. By setting a good example, we can avoid these situations because those that are unethical
will not behave poorly in our presence.
• Yes, but only when others perceive us as dishonest, untrustworthy or unethical as a result of
our comments or actions. It's then up to us to make the right choice.