CPXP Exam Study Guide NEWEST 2026-2027 ACTUAL
COMPLETE 200 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+
What is the definition of Culture (Irwin Press)
Culture exists when its members share values and behaviors that they
take for granted
What is empathy
the ability to understand and share the feelings of another
What percentage of CMS reimbursement is dependent on patient
satisfaction scores
1%
,What are the 4 basic needs that should be met to create an ideal
patient experience
confidence, integrity, pride, passion
What is the name of the rules that give rise to a patient's right to file a
grievance against a hospital
Patient rights and responsibilities
What is the primary reason for patient lawsuits against physicians
Lack of communication
Value Based Purchasing started as _____________ and then went to
______________________________
Pay for reporting-
- Pay for
Performance
Name one significant person in the evolution of the field of patient experience
and his/her contribution
Angelica Theriot who developed the Planetree model
,Describe three reasons used by CMS/ARHQ to justify the
development of the HCAHPS survey
incentive to improve quality of care, create a standardization survey for
hospital comparison, creates accountability
What is a complaint
expresses displeasure that is addressed when it occurs
What is a grievance
more formal complaint that is filed with the hospital and can address bigger
issues such as abuse
What is the main difference between a complaint and a grievance
a grievance requires a written response
The FY 2014 Hospital Value Based Purchasing (Hospital VBP) links a portion
of IPPS (Inpatient Prospective Pricing System) hospital payment from CMS
to performance on a set of quality measures. The HCAHPS survey is the
basis of the Patient Experience of Care Domain and accounts for this
percent of the hospital's Total Performance Score.
25%
, What is the name of the federal government website where consumers can
go to find information about clinical quality and patient experience?
Medicare.gov
It is estimated that nearly _ out of 10 adults may lack the skills needed to
manage
their health and prevent disease.
9
Definition of patient centered care
When healthcare works together across the continuum of care to meet the
needs of the patient.
In which year did hospitals establish patient advocates and representatives?
1965
In which year did the American hospital association develop patients bill of
rights
1973
What is the RATER scale and when was it developed
Reliability, Assurance, Tangibles, Empathy, Responsiveness (early 80s)
COMPLETE 200 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+
What is the definition of Culture (Irwin Press)
Culture exists when its members share values and behaviors that they
take for granted
What is empathy
the ability to understand and share the feelings of another
What percentage of CMS reimbursement is dependent on patient
satisfaction scores
1%
,What are the 4 basic needs that should be met to create an ideal
patient experience
confidence, integrity, pride, passion
What is the name of the rules that give rise to a patient's right to file a
grievance against a hospital
Patient rights and responsibilities
What is the primary reason for patient lawsuits against physicians
Lack of communication
Value Based Purchasing started as _____________ and then went to
______________________________
Pay for reporting-
- Pay for
Performance
Name one significant person in the evolution of the field of patient experience
and his/her contribution
Angelica Theriot who developed the Planetree model
,Describe three reasons used by CMS/ARHQ to justify the
development of the HCAHPS survey
incentive to improve quality of care, create a standardization survey for
hospital comparison, creates accountability
What is a complaint
expresses displeasure that is addressed when it occurs
What is a grievance
more formal complaint that is filed with the hospital and can address bigger
issues such as abuse
What is the main difference between a complaint and a grievance
a grievance requires a written response
The FY 2014 Hospital Value Based Purchasing (Hospital VBP) links a portion
of IPPS (Inpatient Prospective Pricing System) hospital payment from CMS
to performance on a set of quality measures. The HCAHPS survey is the
basis of the Patient Experience of Care Domain and accounts for this
percent of the hospital's Total Performance Score.
25%
, What is the name of the federal government website where consumers can
go to find information about clinical quality and patient experience?
Medicare.gov
It is estimated that nearly _ out of 10 adults may lack the skills needed to
manage
their health and prevent disease.
9
Definition of patient centered care
When healthcare works together across the continuum of care to meet the
needs of the patient.
In which year did hospitals establish patient advocates and representatives?
1965
In which year did the American hospital association develop patients bill of
rights
1973
What is the RATER scale and when was it developed
Reliability, Assurance, Tangibles, Empathy, Responsiveness (early 80s)
