MGT 605 FINAL EXAM WITH 100%
CORRECT ANSWERS
What bias does this statement represent? "We think sales are down because quality is
down, so we're ONLY looking for information to support our theory that quality is poor."
-Confirmation bias
-Outcome bias
-Bandwagon
-Anchoring bias - Answer- -Confirmation bias
If you look for information to confirm your hypothesis only - you will miss key pieces of
information.
Jen and Jackie have formed a team to roll out a new company procedure that they
developed. Since this is a large undertaking, their manager has granted them
permission to form a team to help balance the workload. Team members are selected,
but Jen and Jackie are concerned that the team members don't share their enthusiasm.
As the team continues to plug away at a change management plan, Jen and Jackie
were looking forward to creative approaches to implement this large-scale change.
However, the team members simply go along with the group instead of giving their own
opinion and do whatever Jen and Jackie say. What issue is most apparent:
-Lack of Commitment
-Jen and Jackie's ideas are so great, they don't need tweaked
-Lack of Trust
-Groupthink - Answer- -Groupthink
Although Jen and Jackie's ideas are so great, they don't need tweaking - could be true,
this is a new group so they should be thinking creatively and contributing ideas instead
of just going along with the group.
All teams experience more than 1 of "The Five Dysfunctions of a Team".
-True
-False - Answer- -False
Not all teams have dysfunctions
A team has worked together for several years and are friends outside of work as well.
However, they've recently been assigned to a difficult project and are having several
conflicts. As a manager it's best to conduct a personal history exercise.
, -True
-False - Answer- -False
Personal history exercises are typically only appropriate if the team members don't
know each other. This exercise is a way to get them to know each other and give
reasons for why they're on the team.
Coercive power has the most negative consequences.
-True
-False - Answer- -True
The best managers create teams where people follow the...
-A personality on the team
-The team leader
-The team as a whole - Answer- -The team as a whole
Jen and Jackie have formed a team to roll out a new company procedure that they
developed. Since this is a large undertaking, their manager has granted them
permission to form a team to help balance the workload. Team members are selected,
but Jen and Jackie are concerned that the team members don't share their enthusiasm,
don't want to commit to meeting days and times, and don't seem to care or take this
seriously. The members selected don't even want to be a part of the team. In this
scenario, what dysfunction is most apparent.
-Inattention to results
-Groupthink
-Lack of Commitment
-Lack of Trust - Answer- - Lack of commitment
Since the members chosen weren't initially involved and may or may not have buy-in,
they're less likely to commit to the effort until they know what's in it for them.
Managers should use task-based conflict with the team as a tool to reach a common
agreement.
-True
-False - Answer- -False
Any dysfunction can be the primary and worse dysfunction.
A Drill Sargent in the Army has 1 main type of power.
-True
-False - Answer- -False
They have Legitimate and Coercive power as well as possibly expert, informational, and
referent power.
CORRECT ANSWERS
What bias does this statement represent? "We think sales are down because quality is
down, so we're ONLY looking for information to support our theory that quality is poor."
-Confirmation bias
-Outcome bias
-Bandwagon
-Anchoring bias - Answer- -Confirmation bias
If you look for information to confirm your hypothesis only - you will miss key pieces of
information.
Jen and Jackie have formed a team to roll out a new company procedure that they
developed. Since this is a large undertaking, their manager has granted them
permission to form a team to help balance the workload. Team members are selected,
but Jen and Jackie are concerned that the team members don't share their enthusiasm.
As the team continues to plug away at a change management plan, Jen and Jackie
were looking forward to creative approaches to implement this large-scale change.
However, the team members simply go along with the group instead of giving their own
opinion and do whatever Jen and Jackie say. What issue is most apparent:
-Lack of Commitment
-Jen and Jackie's ideas are so great, they don't need tweaked
-Lack of Trust
-Groupthink - Answer- -Groupthink
Although Jen and Jackie's ideas are so great, they don't need tweaking - could be true,
this is a new group so they should be thinking creatively and contributing ideas instead
of just going along with the group.
All teams experience more than 1 of "The Five Dysfunctions of a Team".
-True
-False - Answer- -False
Not all teams have dysfunctions
A team has worked together for several years and are friends outside of work as well.
However, they've recently been assigned to a difficult project and are having several
conflicts. As a manager it's best to conduct a personal history exercise.
, -True
-False - Answer- -False
Personal history exercises are typically only appropriate if the team members don't
know each other. This exercise is a way to get them to know each other and give
reasons for why they're on the team.
Coercive power has the most negative consequences.
-True
-False - Answer- -True
The best managers create teams where people follow the...
-A personality on the team
-The team leader
-The team as a whole - Answer- -The team as a whole
Jen and Jackie have formed a team to roll out a new company procedure that they
developed. Since this is a large undertaking, their manager has granted them
permission to form a team to help balance the workload. Team members are selected,
but Jen and Jackie are concerned that the team members don't share their enthusiasm,
don't want to commit to meeting days and times, and don't seem to care or take this
seriously. The members selected don't even want to be a part of the team. In this
scenario, what dysfunction is most apparent.
-Inattention to results
-Groupthink
-Lack of Commitment
-Lack of Trust - Answer- - Lack of commitment
Since the members chosen weren't initially involved and may or may not have buy-in,
they're less likely to commit to the effort until they know what's in it for them.
Managers should use task-based conflict with the team as a tool to reach a common
agreement.
-True
-False - Answer- -False
Any dysfunction can be the primary and worse dysfunction.
A Drill Sargent in the Army has 1 main type of power.
-True
-False - Answer- -False
They have Legitimate and Coercive power as well as possibly expert, informational, and
referent power.
