WGU C846 ITIL COMPREHENSIVE EXAMS
SET 2026 TEST PAPER QUESTIONS AND
SOLUTIONS VERIFIED GRADED A+
⩥ Core Service.
Answer: A service that produces the basic outcome of the customers
desire
⩥ Customer.
Answer: Someone who buys good or services
⩥ Enabling service.
Answer: A service needed to deliver a core service
⩥ Enhancing service.
Answer: A service that is added to the core to make it more attractive
⩥ IT Service.
Answer: A service carried out by an IT provider. Consist of a
combination of IT technology, people, and processes
⩥ Outcome.
,Answer: The result of carrying out an activity, following a process,
delivering an IT service. The term is used for intended results as well as
actual results
⩥ Process.
Answer: Is a set of structured set of activities designed to accomplish a
specific objective.
⩥ Service.
Answer: A mean to deliver value to a customer by facilitating the
outcome a customer wants without the ownership and cost and risk.
⩥ Service Management.
Answer: A set of specialized organizational capabilities for providing
value to customers in the form of services
⩥ Service strategy.
Answer: How do we truly create value for a customer. How we can
make the case for a strategic investment. Resolves conflicting demands
for resources. What services we should be offering to whom
⩥ Utility.
Answer: Fit for purpose
, ⩥ Warranty.
Answer: Fit for use
⩥ Warranty Requires assurance in what area.
Answer: Availability, Capacity, Security and continuity.
⩥ Assets.
Answer: Any resource or capability
⩥ Attribute.
Answer: Information held about a configuration item such as a serial
number, make or model
⩥ Capabilities.
Answer: The ability of an organization, person process, application. IT
service to carry out an activity
⩥ Governance.
Answer: Ensures that policies and strategies are actually implemented
and processes are followed correctly
⩥ IT Service management.
SET 2026 TEST PAPER QUESTIONS AND
SOLUTIONS VERIFIED GRADED A+
⩥ Core Service.
Answer: A service that produces the basic outcome of the customers
desire
⩥ Customer.
Answer: Someone who buys good or services
⩥ Enabling service.
Answer: A service needed to deliver a core service
⩥ Enhancing service.
Answer: A service that is added to the core to make it more attractive
⩥ IT Service.
Answer: A service carried out by an IT provider. Consist of a
combination of IT technology, people, and processes
⩥ Outcome.
,Answer: The result of carrying out an activity, following a process,
delivering an IT service. The term is used for intended results as well as
actual results
⩥ Process.
Answer: Is a set of structured set of activities designed to accomplish a
specific objective.
⩥ Service.
Answer: A mean to deliver value to a customer by facilitating the
outcome a customer wants without the ownership and cost and risk.
⩥ Service Management.
Answer: A set of specialized organizational capabilities for providing
value to customers in the form of services
⩥ Service strategy.
Answer: How do we truly create value for a customer. How we can
make the case for a strategic investment. Resolves conflicting demands
for resources. What services we should be offering to whom
⩥ Utility.
Answer: Fit for purpose
, ⩥ Warranty.
Answer: Fit for use
⩥ Warranty Requires assurance in what area.
Answer: Availability, Capacity, Security and continuity.
⩥ Assets.
Answer: Any resource or capability
⩥ Attribute.
Answer: Information held about a configuration item such as a serial
number, make or model
⩥ Capabilities.
Answer: The ability of an organization, person process, application. IT
service to carry out an activity
⩥ Governance.
Answer: Ensures that policies and strategies are actually implemented
and processes are followed correctly
⩥ IT Service management.
