1|Page
WGU C215 EXAM REVIEW – COMPLETE TEST
BANK## OPERATIONS MANAGEMENT |
WESTERN GOVERNORS UNIVERSITY### 300+
PRACTICE QUESTIONS WITH VERIFIED
ANSWERS & DETAILED RATIONALES | 2026-2027
EDITION
## TABLE OF CONTENTS
| Section | Topic | Questions |
|---------|-------|-----------|
| Part 1 | Total Quality Management (TQM) & Quality Tools | 1–80 |
| Part 2 | Six Sigma & DMAIC Methodology | 81–120 |
| Part 3 | Process Strategy & Capacity Planning | 121–160 |
| Part 4 | Facility Layout & Location Analysis | 161–190 |
| Part 5 | Supply Chain Management & JIT | 191–230 |
| Part 6 | Forecasting & Demand Management | 231–260 |
| Part 7 | Inventory Management (EOQ, ABC, ROP) | 261–300 |
| Part 8 | Project Management (PERT/CPM) | 301–320 |
**Total: 320 Questions**
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# PART 1: TOTAL QUALITY MANAGEMENT (TQM) & QUALITY
TOOLS – Questions 1–80
**Q1. Which total quality management (TQM) process was developed
to stress management's responsibility for quality?**
A) Statistical Quality Control Charts
B) Fitness for use
C) Product design quality
D) 14 points for quality improvement
**Answer: D**
*Rationale:* W. Edwards Deming developed the "14 Points" to guide
companies in quality improvement, emphasizing management's
responsibility for quality. This was a shift from the traditional view that
workers were solely responsible for defects .
**Q2. Which total quality management (TQM) process consists of 13
published standards and guidelines?**
A) ISO 9002
B) ISO 9001
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C) ISO 9000
D) ISO 1400
**Answer: C**
*Rationale:* ISO 9000 is a set of international standards for quality
management systems. ISO 14000 addresses environmental
responsibility, not quality management .
**Q3. The most important principle of Total Quality Management
(TQM) is its focus on:**
A) Morale-boosting styles of management
B) Identifying needs of customers before meeting with them
C) The needs and satisfaction of customers
D) Continual improvement of product quality control
**Answer: C**
*Rationale:* TQM is fundamentally a customer-focused philosophy.
Quality is defined as meeting or exceeding customer expectations.
Without customer satisfaction, continuous improvement efforts lack
direction and purpose .
, 4|Page
**Q4. What is the common theme in total quality management (TQM)
across all functions in an organization?**
A) To ensure profit from product changes
B) To satisfy customer needs
C) To enhance management software
D) To reward people rather than teams
**Answer: B**
*Rationale:* TQM's most important principle is its focus on customer
needs and satisfaction. All quality efforts must ultimately align with
what customers value .
**Q5. What is the primary focus of Six Sigma in operations
management?**
A) Enhancing employee satisfaction
B) Reducing defects and improving quality
C) Lowering operational costs
D) Increasing production speed
**Answer: B**
WGU C215 EXAM REVIEW – COMPLETE TEST
BANK## OPERATIONS MANAGEMENT |
WESTERN GOVERNORS UNIVERSITY### 300+
PRACTICE QUESTIONS WITH VERIFIED
ANSWERS & DETAILED RATIONALES | 2026-2027
EDITION
## TABLE OF CONTENTS
| Section | Topic | Questions |
|---------|-------|-----------|
| Part 1 | Total Quality Management (TQM) & Quality Tools | 1–80 |
| Part 2 | Six Sigma & DMAIC Methodology | 81–120 |
| Part 3 | Process Strategy & Capacity Planning | 121–160 |
| Part 4 | Facility Layout & Location Analysis | 161–190 |
| Part 5 | Supply Chain Management & JIT | 191–230 |
| Part 6 | Forecasting & Demand Management | 231–260 |
| Part 7 | Inventory Management (EOQ, ABC, ROP) | 261–300 |
| Part 8 | Project Management (PERT/CPM) | 301–320 |
**Total: 320 Questions**
,2|Page
# PART 1: TOTAL QUALITY MANAGEMENT (TQM) & QUALITY
TOOLS – Questions 1–80
**Q1. Which total quality management (TQM) process was developed
to stress management's responsibility for quality?**
A) Statistical Quality Control Charts
B) Fitness for use
C) Product design quality
D) 14 points for quality improvement
**Answer: D**
*Rationale:* W. Edwards Deming developed the "14 Points" to guide
companies in quality improvement, emphasizing management's
responsibility for quality. This was a shift from the traditional view that
workers were solely responsible for defects .
**Q2. Which total quality management (TQM) process consists of 13
published standards and guidelines?**
A) ISO 9002
B) ISO 9001
,3|Page
C) ISO 9000
D) ISO 1400
**Answer: C**
*Rationale:* ISO 9000 is a set of international standards for quality
management systems. ISO 14000 addresses environmental
responsibility, not quality management .
**Q3. The most important principle of Total Quality Management
(TQM) is its focus on:**
A) Morale-boosting styles of management
B) Identifying needs of customers before meeting with them
C) The needs and satisfaction of customers
D) Continual improvement of product quality control
**Answer: C**
*Rationale:* TQM is fundamentally a customer-focused philosophy.
Quality is defined as meeting or exceeding customer expectations.
Without customer satisfaction, continuous improvement efforts lack
direction and purpose .
, 4|Page
**Q4. What is the common theme in total quality management (TQM)
across all functions in an organization?**
A) To ensure profit from product changes
B) To satisfy customer needs
C) To enhance management software
D) To reward people rather than teams
**Answer: B**
*Rationale:* TQM's most important principle is its focus on customer
needs and satisfaction. All quality efforts must ultimately align with
what customers value .
**Q5. What is the primary focus of Six Sigma in operations
management?**
A) Enhancing employee satisfaction
B) Reducing defects and improving quality
C) Lowering operational costs
D) Increasing production speed
**Answer: B**
