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A nurse is caring for a client is using active listening skills. Which of the following action should the nurse
take?
a. sit side-by-side with the client
b. have a pen and paper handy
c. use intermittent eye contact
d. lean back in the chair - correct answers c. use intermittent eye contact
A nurse is caring for a client who is about to have a colonoscopy. The client states, "I am so nervous
about what the doctor might find during the test." The nurse asks the client, "Are you feeling anxious
about the results of your colonoscopy?" With this question, the nurse is using which of the following
communication techniques?
a. clarification
b. summarizing
c. confrontation
d. providing information - correct answers a. clarification
A nurse is having difficulty caring for a client due to variables affecting the communication process.
Which of the following should the nurse identify as an interpersonal variable? (select all that apply.)
a. education
b. feedback
c. gender
d. perception
e. time - correct answers a. education
c. gender
d. perception
, A nurse is developing a therapeutic relationship with a client. The nurse should perform which of the
following actions during the working phase of a therapeutic relationship?
a. determine the reason the client sought care.
b. instruct the client about methods to achieve goals.
c. discuss the client's new skill sets
d. review the client's demographic information. - correct answers b. instruct the client about methods to
achieve goals
A nurse is using the communication principle of presence when establishing a collaborative relationship
with a client. Which of the following actions should the nurse take?
a. focus on the client's present circumstances instead of his personal stories
b. verbalize understanding of how the client feels
c. offer the client personal thoughts and beliefs
d. use attentive listening with the client. - correct answers d. use attentive listening with the client
A nurse asks a client how he is feeling. The client states, "I'm feeling a bit nervous today." Which of the
following responses should the nurse make?
a. "please explain what you mean by the word 'nervous.'"
b. "what is making you feel nervous?"
c. "Would a backrub ease your nervousness?"
d. "you shouldn't feel nervous" - correct answers a. "please explain what you mean by the word
'nervous.'"
rationale: the nurse is using a clarifying statement to understand the meaning of the client's statement
A nurse is discussing culturally competent care at a nursing staff inservice. Which of the following
information should the nurse include when discussing clients' cultures?
a. nurses should focus on client's cultures, rather than their ethnicity, when providing care.
b. nonverbal communication is important in few cultures
c. culture plays no role in determining when a client will seek medical care