ITEC610
Individual Project I-2 Technology Management Plan
DRAFT
UMGC
ITEC610
Analyzing the situation
1.What is the business model for the corporation?
Since Americana is business-providing products to consumers by the web store, catalog, and
mortar store and housed all under one roof, it is best to use the Business to Consumer model.
2. Where is technology strong? Where is it weak?
There are a number of things going wrong with this business but technology is weakest in the
manage inventory system. The company is having trouble with the refresh rate on volatile
inventory. After doing research, the best way to manage it is to include supply buffer
management, inventory buffers, capacity buffers, and cycle-time reduction strategy. Another area
technology shows weakness is the lack of upgrades in the systems performing the operations.
Employees should also not have access to get on websites that have nothing to do with the job.
That could be something that plays a part in why the system has a slow refresh rate. There also
needs to be more lines to handle the volume of calls that are happening each day.
The business seems to show strong technology aspects in order fulfilments.
3. How do we manage capacity both in terms of our computer system’s capacity (and response
time and fault tolerance) and our staffing capacity (does the work performed full occupy the
expertise for which it is paid?).
Individual Project I-2 Technology Management Plan
DRAFT
UMGC
ITEC610
Analyzing the situation
1.What is the business model for the corporation?
Since Americana is business-providing products to consumers by the web store, catalog, and
mortar store and housed all under one roof, it is best to use the Business to Consumer model.
2. Where is technology strong? Where is it weak?
There are a number of things going wrong with this business but technology is weakest in the
manage inventory system. The company is having trouble with the refresh rate on volatile
inventory. After doing research, the best way to manage it is to include supply buffer
management, inventory buffers, capacity buffers, and cycle-time reduction strategy. Another area
technology shows weakness is the lack of upgrades in the systems performing the operations.
Employees should also not have access to get on websites that have nothing to do with the job.
That could be something that plays a part in why the system has a slow refresh rate. There also
needs to be more lines to handle the volume of calls that are happening each day.
The business seems to show strong technology aspects in order fulfilments.
3. How do we manage capacity both in terms of our computer system’s capacity (and response
time and fault tolerance) and our staffing capacity (does the work performed full occupy the
expertise for which it is paid?).
