ETA CPP PRACTICE EXAMINATION
2026 QUESTIONS WITH ANSWERS
GRADED A+
◍ A Parts Manufacturer with a tiered-pricing setup (two Buckets) keys a Visa
Business Credit Card information that qualifies for Visa's business to
business interchange qualification. What rate will the merchant pay on this
transaction?.
Answer: non-qualified
◍ If a Merchant contacts the payments professional and inquires about any
early termination fees (ETF), to what should the payments professional be
alerted?.
Answer: The Merchant may be thinking of closing their account
◍ NABU, APF and FANF.
Answer: MasterCard implemented a new fee, the Network Access and
Brand Usage fee (NABU). And following right on the heels of the
MasterCard announcement, on July 1, 2009 Visa implemented their U.S.
Acquirer Processing Fee (APF).
◍ What should a payment professional collect from a merchant to submit with
the merchant application for a public corporation.
Answer: Financials
◍ During review of a potential e-commerce merchant's website, which of the
following information MUST be present for approval of a merchant account.
Answer: Delivery policy, currency conversion, and export restrictions
◍ Card brand dues and assessments.
Answer: In addition to Interchange, each card brand includes additional fees
based on the transaction amount and per transaction. These fees are called
, dues and assessments and typically range from 0.105% - 0.45% on the
transaction amount [ $0.0025 - $0.04.] Like interchange, assessments are
exactly the same for all credit card processors and no processor can give you
a lower rate or a better deal on assessments.
◍ Which technique is MOST likely to increase a payments professionals
success rates?.
Answer: Disclose all pricing and terms prior to contract execution
◍ AVS and switch fees.
Answer: The fee is charged when your business utilizes the Address
Verification Service to check that the address provided by a cardholder
matches the address on file with the credit card company.
◍ In addition to interchange fees, what transaction related costs can a
merchant most likely expect to pay when accepting credit and debit cards?.
Answer: Assessment fees
◍ Authorization fee.
Answer: The voice authorization fee applies when you use a telephone
dial-up service for transaction authorization. A fee is charged for each call
that is made. Voice authorization is useful in the event your terminal or
software malfunctions or your internet connection isn't working.
◍ Batch fee.
Answer: A fee that is charged when you settle your daily transactions (also
known as the batch) with your credit card processor. If you have no credit
card transactions to settle on a particular day, you are not charged this fee.
◍ Clearing and settlement fees.
Answer: clearing denotes all activities from the time a commitment is made
for a transaction until it is settled.
◍ What is the MOST appropriate software application for a credit card
terminal used by a retail merchant who wants an automatic batch at the end
of a business day?.
Answer: Host
,◍ Chargeback and representment fees.
Answer: In short, a chargeback is a reversal of funds transferred.
◍ During the initial sales process, a payments professional realizes that the
merchant is paying itemized cost for terminals, gift cards, and a reward
program. The merchant would like to lower rates but enjoy all ancillary
products offered. Which is the BEST action for the payments professional to
take?.
Answer: Discuss the advantages of bundled packages
◍ Which of the following techniques is BEST for managing customer
expectations?.
Answer: Set realistic expectations
◍ A payments professional believes that a prospective client with a large
customer base would benefit from the use of a PCI- complaint credit card
storage module. However, prior to offering the solution, the payments
professional needs to identify the merchants key pain points and goals. As a
part of the discovery process, which of the following questions would BEST
elicit the merchants need to implement the solution?.
Answer: How would the option of removing data from your system improve
business risk and PCI compliance efforts
◍ Statement or reporting fees.
Answer: Fees that are charged for receiving statements or reports.
◍ Rewards Cards.
Answer: A cashback reward program is an incentive program operated by
credit card companies where a percentage of the amount spent is paid back
to the card holder.
◍ What is needed to properly troubleshoot potential installation or operation
issues a merchant might be having?.
Answer: Knowlege of types of terminals and POS systems that are
compatible with the processor and of the exact way the merchant prefers
specific solutions to process
, ◍ How should a merchant react if a check that is over the approved check
amount needs to be accepted?.
Answer: Contact the check processor/merchant processor and provide the
information about the transaction and the check amount needed to complete
the sale.
◍ Which entity is responsible for a merchant payment system acceptance of
card network products?.
Answer: member
◍ Card Not Present transactions.
Answer: A card not present transaction (CNP, MO/TO, Mail Order /
Telephone Order, MOTOEC) is a payment card transaction made where the
cardholder does not or cannot physically present the card for a merchant's
visual examination at the time that an order is given and payment effected.
◍ Which information source is the MOST helpful when keeping up-to-date on
merchant acceptability criteria?.
Answer: Acquiring banks credit policy requirements
◍ Quick Service Restaurants (QSR).
Answer: a specific type of restaurant that serves fast food cuisine and has
minimal table service.
◍ A Payments Professional encounters merchants who have competitive
pricing that cannot be matched or beaten. What is the BEST course of action
to make the processor aware of the market competition?.
Answer: obtain copies of merchant processing statements of the competing
written offer to share with the employee or corporate office
◍ Emerging Markets.
Answer: countries in the process of rapid growth & industrialization
◍ Level 1 Data.
Answer: Level I purchasing card data includes the same information
captured during a traditional credit card purchase transaction. This includes:
2026 QUESTIONS WITH ANSWERS
GRADED A+
◍ A Parts Manufacturer with a tiered-pricing setup (two Buckets) keys a Visa
Business Credit Card information that qualifies for Visa's business to
business interchange qualification. What rate will the merchant pay on this
transaction?.
Answer: non-qualified
◍ If a Merchant contacts the payments professional and inquires about any
early termination fees (ETF), to what should the payments professional be
alerted?.
Answer: The Merchant may be thinking of closing their account
◍ NABU, APF and FANF.
Answer: MasterCard implemented a new fee, the Network Access and
Brand Usage fee (NABU). And following right on the heels of the
MasterCard announcement, on July 1, 2009 Visa implemented their U.S.
Acquirer Processing Fee (APF).
◍ What should a payment professional collect from a merchant to submit with
the merchant application for a public corporation.
Answer: Financials
◍ During review of a potential e-commerce merchant's website, which of the
following information MUST be present for approval of a merchant account.
Answer: Delivery policy, currency conversion, and export restrictions
◍ Card brand dues and assessments.
Answer: In addition to Interchange, each card brand includes additional fees
based on the transaction amount and per transaction. These fees are called
, dues and assessments and typically range from 0.105% - 0.45% on the
transaction amount [ $0.0025 - $0.04.] Like interchange, assessments are
exactly the same for all credit card processors and no processor can give you
a lower rate or a better deal on assessments.
◍ Which technique is MOST likely to increase a payments professionals
success rates?.
Answer: Disclose all pricing and terms prior to contract execution
◍ AVS and switch fees.
Answer: The fee is charged when your business utilizes the Address
Verification Service to check that the address provided by a cardholder
matches the address on file with the credit card company.
◍ In addition to interchange fees, what transaction related costs can a
merchant most likely expect to pay when accepting credit and debit cards?.
Answer: Assessment fees
◍ Authorization fee.
Answer: The voice authorization fee applies when you use a telephone
dial-up service for transaction authorization. A fee is charged for each call
that is made. Voice authorization is useful in the event your terminal or
software malfunctions or your internet connection isn't working.
◍ Batch fee.
Answer: A fee that is charged when you settle your daily transactions (also
known as the batch) with your credit card processor. If you have no credit
card transactions to settle on a particular day, you are not charged this fee.
◍ Clearing and settlement fees.
Answer: clearing denotes all activities from the time a commitment is made
for a transaction until it is settled.
◍ What is the MOST appropriate software application for a credit card
terminal used by a retail merchant who wants an automatic batch at the end
of a business day?.
Answer: Host
,◍ Chargeback and representment fees.
Answer: In short, a chargeback is a reversal of funds transferred.
◍ During the initial sales process, a payments professional realizes that the
merchant is paying itemized cost for terminals, gift cards, and a reward
program. The merchant would like to lower rates but enjoy all ancillary
products offered. Which is the BEST action for the payments professional to
take?.
Answer: Discuss the advantages of bundled packages
◍ Which of the following techniques is BEST for managing customer
expectations?.
Answer: Set realistic expectations
◍ A payments professional believes that a prospective client with a large
customer base would benefit from the use of a PCI- complaint credit card
storage module. However, prior to offering the solution, the payments
professional needs to identify the merchants key pain points and goals. As a
part of the discovery process, which of the following questions would BEST
elicit the merchants need to implement the solution?.
Answer: How would the option of removing data from your system improve
business risk and PCI compliance efforts
◍ Statement or reporting fees.
Answer: Fees that are charged for receiving statements or reports.
◍ Rewards Cards.
Answer: A cashback reward program is an incentive program operated by
credit card companies where a percentage of the amount spent is paid back
to the card holder.
◍ What is needed to properly troubleshoot potential installation or operation
issues a merchant might be having?.
Answer: Knowlege of types of terminals and POS systems that are
compatible with the processor and of the exact way the merchant prefers
specific solutions to process
, ◍ How should a merchant react if a check that is over the approved check
amount needs to be accepted?.
Answer: Contact the check processor/merchant processor and provide the
information about the transaction and the check amount needed to complete
the sale.
◍ Which entity is responsible for a merchant payment system acceptance of
card network products?.
Answer: member
◍ Card Not Present transactions.
Answer: A card not present transaction (CNP, MO/TO, Mail Order /
Telephone Order, MOTOEC) is a payment card transaction made where the
cardholder does not or cannot physically present the card for a merchant's
visual examination at the time that an order is given and payment effected.
◍ Which information source is the MOST helpful when keeping up-to-date on
merchant acceptability criteria?.
Answer: Acquiring banks credit policy requirements
◍ Quick Service Restaurants (QSR).
Answer: a specific type of restaurant that serves fast food cuisine and has
minimal table service.
◍ A Payments Professional encounters merchants who have competitive
pricing that cannot be matched or beaten. What is the BEST course of action
to make the processor aware of the market competition?.
Answer: obtain copies of merchant processing statements of the competing
written offer to share with the employee or corporate office
◍ Emerging Markets.
Answer: countries in the process of rapid growth & industrialization
◍ Level 1 Data.
Answer: Level I purchasing card data includes the same information
captured during a traditional credit card purchase transaction. This includes:
