FACILITIES MANAGEMENT PRACTICE
EXAMINATION 2026 QUESTIONS
WITH ANSWERS GRADED A+
◍ What is Facilities Management?.
Answer: It coordinates people, places, and processes to care for a business's
structures, buildings, equipment, and other physical needs to improve
productivity.
◍ What are assets in the context of Facilities Management?.
Answer: Assets are valuable properties owned by a business that can be
utilized to bolster the production of goods and services, including
machinery, equipment, tools, and structures.
◍ What is your major?.
Answer: Finance and Accounting at Fairfield University.
◍ What interests you about commercial real estate?.
Answer: The impact of building operations on operating expenses and asset
performance.
◍ Why are you interested in JLL?.
Answer: JLL is a global leader in commercial real estate, offering scale,
professionalism, and exposure to institutional-grade assets.
◍ What are Hard Services in Facilities Management?.
Answer: Hard services refer to physical modifications and adaptations to a
building or its structure, such as fire safety systems and mechanical services.
◍ Why facilities management instead of capital markets?.
Answer: To understand real estate from the operational level first, which
impacts expenses and tenant satisfaction.
, ◍ What are Soft Services in Facilities Management?.
Answer: Soft services enhance the overall environment of the workplace,
including landscaping, event support, cleaning, and pantry management.
◍ What is facilities management?.
Answer: The operation, maintenance, and optimization of building systems
to protect asset value and ensure tenant comfort.
◍ How does facilities management impact property value?.
Answer: It affects operating expenses, which in turn impacts NOI and
valuation.
◍ What is a controllable factor in selecting a business location?.
Answer: Proximity to the market, supply of materials, transportation
facilities, available infrastructure, and labor wages.
◍ What is NOI?.
Answer: Net Operating Income, calculated as revenue minus operating
expenses.
◍ What is the difference between OPEX and CapEx?.
Answer: OPEX includes recurring expenses; CapEx includes major
replacements or improvements.
◍ What is preventive maintenance?.
Answer: Scheduled maintenance performed to prevent equipment failure.
◍ What is a CMMS?.
Answer: A Computerized Maintenance Management System used for
tracking maintenance activities.
◍ What is HVAC?.
Answer: Heating, Ventilation, and Air Conditioning systems that regulate
indoor comfort.
◍ What is a chiller?.
Answer: A machine that produces chilled water for cooling large buildings.
EXAMINATION 2026 QUESTIONS
WITH ANSWERS GRADED A+
◍ What is Facilities Management?.
Answer: It coordinates people, places, and processes to care for a business's
structures, buildings, equipment, and other physical needs to improve
productivity.
◍ What are assets in the context of Facilities Management?.
Answer: Assets are valuable properties owned by a business that can be
utilized to bolster the production of goods and services, including
machinery, equipment, tools, and structures.
◍ What is your major?.
Answer: Finance and Accounting at Fairfield University.
◍ What interests you about commercial real estate?.
Answer: The impact of building operations on operating expenses and asset
performance.
◍ Why are you interested in JLL?.
Answer: JLL is a global leader in commercial real estate, offering scale,
professionalism, and exposure to institutional-grade assets.
◍ What are Hard Services in Facilities Management?.
Answer: Hard services refer to physical modifications and adaptations to a
building or its structure, such as fire safety systems and mechanical services.
◍ Why facilities management instead of capital markets?.
Answer: To understand real estate from the operational level first, which
impacts expenses and tenant satisfaction.
, ◍ What are Soft Services in Facilities Management?.
Answer: Soft services enhance the overall environment of the workplace,
including landscaping, event support, cleaning, and pantry management.
◍ What is facilities management?.
Answer: The operation, maintenance, and optimization of building systems
to protect asset value and ensure tenant comfort.
◍ How does facilities management impact property value?.
Answer: It affects operating expenses, which in turn impacts NOI and
valuation.
◍ What is a controllable factor in selecting a business location?.
Answer: Proximity to the market, supply of materials, transportation
facilities, available infrastructure, and labor wages.
◍ What is NOI?.
Answer: Net Operating Income, calculated as revenue minus operating
expenses.
◍ What is the difference between OPEX and CapEx?.
Answer: OPEX includes recurring expenses; CapEx includes major
replacements or improvements.
◍ What is preventive maintenance?.
Answer: Scheduled maintenance performed to prevent equipment failure.
◍ What is a CMMS?.
Answer: A Computerized Maintenance Management System used for
tracking maintenance activities.
◍ What is HVAC?.
Answer: Heating, Ventilation, and Air Conditioning systems that regulate
indoor comfort.
◍ What is a chiller?.
Answer: A machine that produces chilled water for cooling large buildings.
