FACILITIES MANAGEMENT
COMPREHENSIVE TEST PAPER 2026
QUESTIONS AND CORRECT ANSWERS
GRADED A+
●● What are you interested in?.
Answer: Commercial real estate and how building operations impact
financial performance.
●● Why are you interested in JLL?.
Answer: JLL is a large global commercial real estate firm with
professionalism and exposure to institutional-grade assets.
●● Why Facilities Management instead of capital markets or investment
sales?.
Answer: Facilities management provides a strong foundation in expense
control, tenant relations, and asset value.
●● What is Facilities Management?.
Answer: The operation, maintenance, and optimization of building
systems to protect asset value and ensure tenant comfort.
●● How does facilities management impact property value?.
, Answer: It affects operating expenses, which influence Net Operating
Income (NOI) and property valuation.
●● What is NOI?.
Answer: Net Operating Income is revenue minus operating expenses,
key for income-based property valuation.
●● What is the difference between OPEX and CapEx?.
Answer: OPEX refers to recurring operating expenses; CapEx refers to
major improvements or replacements.
●● What is preventive maintenance?.
Answer: Scheduled maintenance performed to prevent equipment failure
and extend system life.
●● What is a CMMS?.
Answer: A Computerized Maintenance Management System for tracking
work orders and maintenance schedules.
●● What would you do if a tenant says it's too cold?.
Answer: Log the issue in the CMMS, check the building automation
system, and communicate updates.
●● How would you handle an upset tenant?.
COMPREHENSIVE TEST PAPER 2026
QUESTIONS AND CORRECT ANSWERS
GRADED A+
●● What are you interested in?.
Answer: Commercial real estate and how building operations impact
financial performance.
●● Why are you interested in JLL?.
Answer: JLL is a large global commercial real estate firm with
professionalism and exposure to institutional-grade assets.
●● Why Facilities Management instead of capital markets or investment
sales?.
Answer: Facilities management provides a strong foundation in expense
control, tenant relations, and asset value.
●● What is Facilities Management?.
Answer: The operation, maintenance, and optimization of building
systems to protect asset value and ensure tenant comfort.
●● How does facilities management impact property value?.
, Answer: It affects operating expenses, which influence Net Operating
Income (NOI) and property valuation.
●● What is NOI?.
Answer: Net Operating Income is revenue minus operating expenses,
key for income-based property valuation.
●● What is the difference between OPEX and CapEx?.
Answer: OPEX refers to recurring operating expenses; CapEx refers to
major improvements or replacements.
●● What is preventive maintenance?.
Answer: Scheduled maintenance performed to prevent equipment failure
and extend system life.
●● What is a CMMS?.
Answer: A Computerized Maintenance Management System for tracking
work orders and maintenance schedules.
●● What would you do if a tenant says it's too cold?.
Answer: Log the issue in the CMMS, check the building automation
system, and communicate updates.
●● How would you handle an upset tenant?.
