BA 304 Final Exam Questions With Correct Answers

BA 304 Final Exam Questions With Correct
Answers


Power - CORRECT ANSWER✔✔-The ability to influence others behavior
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Politics - CORRECT ANSWER✔✔-The process of gaining and using power
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Sources of power - CORRECT ANSWER✔✔-Position, personal
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Position Power - CORRECT ANSWER✔✔-Derived from top management and is
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delegated down the chain of command
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Personal Power - CORRECT ANSWER✔✔-Derived from followers, based on an
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individuals behavior, tend to be leaders, can be gained or lost based on positive
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or negative behavior
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Types of Power - CORRECT ANSWER✔✔-Coercive, connection, reward, legitimate,
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referent, information, expert
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Coercive Power - CORRECT ANSWER✔✔-Involves threats and or punishment to
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influence compliance |




Connection Power - CORRECT ANSWER✔✔-Based on users relationship with
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influential people |

,Reward Power - CORRECT ANSWER✔✔-Based on the users ability to influence
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others by providing something of value to them, give priase
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Legitimate Power - CORRECT ANSWER✔✔-Based on the users position in the
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organization


Referent Power - CORRECT ANSWER✔✔-Based on the users personal source of
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power relationships with others
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Information Power - CORRECT ANSWER✔✔-Based on others need for data
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Expert Power - CORRECT ANSWER✔✔-Based on the users skill and knowledge
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Networking - CORRECT ANSWER✔✔-Process of developing relationships for the
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purpose of career building and socializing
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Reciprocity - CORRECT ANSWER✔✔-The mutual exchange of favors and privileges
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to accomplish objectives
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Coalition - CORRECT ANSWER✔✔-Network of alliances that help achieve an
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objective


Guidelines for Developing Political Skills - CORRECT ANSWER✔✔-Learn the
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organizational culture, learn the power players, impress your boss, don't surprise
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, your boss, don't gossip, be a team player, stay tuned in to the grapevine, resolve
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conflicts, admit mistakes and apologize
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Avoiding Conflict Style - CORRECT ANSWER✔✔-Attempt to passively ignore
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conflict rather than resolve it
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Accommodating Conflict Style - CORRECT ANSWER✔✔-Attempt to resolve conflict
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by passively gibing in to the opposing side
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Forcing Conflict Style - CORRECT ANSWER✔✔-Attempt to resolve conflict by using
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aggressive behavior to get their own way
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Negotiating Conflict Style - CORRECT ANSWER✔✔-Compromising style, attempt
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to resolve conflict by working together with the other person to find an
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acceptable solution |




Initiate Conflict Resolution - CORRECT ANSWER✔✔-1. state the problem in terms
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of behaviors, consequences, and feelings
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2. get the other person to acknowledge the problem or conflict
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3. ask for and or present alternative resolutions to the conflict
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4. come to an agreement
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Responding and Mediating Conflict Resolution - CORRECT ANSWER✔✔-In the role
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as a responder, you have a responsibility to contribute to successful conflict
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resolution when someone confronts you with a problem
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