CCBMA ADMINISTRATIVE 2026
COMPREHENSIVE STUDY GUIDE
QUESTIONS WITH ANSWERS GRADED A+
⩥ A patient cancels a standing appointment due to a serious illness.
Which of the following actions should the medical administrative
assistant take? Answer: Add a note in the medical record about the
illness and inform the provider of the patient's condition.
⩥ A medical administrative assistant schedules all well-child visits on
Tuesday and Thursday mornings. That's assistant is using which of the
following types of scheduling? Answer: Clustering
⩥ A medical administrative assistant receives a call from a father
requesting to speak to a clinical staff about the correct dosage of
medication for his infant. Which of the following information is
necessary for the assistant to obtain when taking a phone message from
this caller? Answer: Time of the call
⩥ Which of the following methods is appropriate to use to remind a
patient of an appointment that is scheduled in 12 months? Answer: Place
the patients name in a tickler file.
,⩥ A medical administrative assistant is scheduling an appointment for a
patient who has a history of decreased renal function. Which of the
following laboratory test demonstrates this condition? Answer: BUN
⩥ Which of the following is used to enter, edit, format, and print letter
documents? Answer: Word processing program
⩥ Which of the following describes double-booking patients? Answer:
Scheduling three patients at the same time for the same provider
⩥ A medical administrative assistant is scheduling diagnostic testing for
a patient experiencing arrhythmias. Which of the following tests
provides a visual assessment of this condition? Answer: EKG
⩥ A patient calls to request that her immunization record be emailed to
her. Which of the following actions should the medical administrative
assistant take first? Answer: Check the patient's file for written
authorization
⩥ Which of the following should be obtained prior to measuring a
patient's blood pressure? Answer: Implied consent
⩥ A patient has a diagnosis of Parkinson's disease. The medical
administrative assistant should schedule the patient for an appointment
with which of the following specialists? Answer: Neurologist
, ⩥ Which of the following describes a provider who has a contract with a
third-party payer? Answer: PAR
⩥ Which of the following types of insurance plans was developed to
provide affordable, comprehensive, prepaid health care to policyholders?
Answer: Health maintenance organization (HMO)
⩥ Which of the following actions should a medical administrative
assistant take when collecting monies owed by a patient? Answer:
Clarify the patient's financial responsibility policy
⩥ And establish patient request a routine physical examination during
the providers already schedule week of vacation. Which of the following
statements by the medical administrative assistant is appropriate?
Answer: "Your provider is unavailable during that time, but I have a
couple times the following week that might work."
⩥ Which of the following scheduling systems assigns patient specific
appointment times at regular intervals? Answer: Stream
⩥ A provider refers a patient to a specialist for carcinoma. The medical
administrative assistant should schedule an appointment with which of
the following specialists? Answer: Oncologist
COMPREHENSIVE STUDY GUIDE
QUESTIONS WITH ANSWERS GRADED A+
⩥ A patient cancels a standing appointment due to a serious illness.
Which of the following actions should the medical administrative
assistant take? Answer: Add a note in the medical record about the
illness and inform the provider of the patient's condition.
⩥ A medical administrative assistant schedules all well-child visits on
Tuesday and Thursday mornings. That's assistant is using which of the
following types of scheduling? Answer: Clustering
⩥ A medical administrative assistant receives a call from a father
requesting to speak to a clinical staff about the correct dosage of
medication for his infant. Which of the following information is
necessary for the assistant to obtain when taking a phone message from
this caller? Answer: Time of the call
⩥ Which of the following methods is appropriate to use to remind a
patient of an appointment that is scheduled in 12 months? Answer: Place
the patients name in a tickler file.
,⩥ A medical administrative assistant is scheduling an appointment for a
patient who has a history of decreased renal function. Which of the
following laboratory test demonstrates this condition? Answer: BUN
⩥ Which of the following is used to enter, edit, format, and print letter
documents? Answer: Word processing program
⩥ Which of the following describes double-booking patients? Answer:
Scheduling three patients at the same time for the same provider
⩥ A medical administrative assistant is scheduling diagnostic testing for
a patient experiencing arrhythmias. Which of the following tests
provides a visual assessment of this condition? Answer: EKG
⩥ A patient calls to request that her immunization record be emailed to
her. Which of the following actions should the medical administrative
assistant take first? Answer: Check the patient's file for written
authorization
⩥ Which of the following should be obtained prior to measuring a
patient's blood pressure? Answer: Implied consent
⩥ A patient has a diagnosis of Parkinson's disease. The medical
administrative assistant should schedule the patient for an appointment
with which of the following specialists? Answer: Neurologist
, ⩥ Which of the following describes a provider who has a contract with a
third-party payer? Answer: PAR
⩥ Which of the following types of insurance plans was developed to
provide affordable, comprehensive, prepaid health care to policyholders?
Answer: Health maintenance organization (HMO)
⩥ Which of the following actions should a medical administrative
assistant take when collecting monies owed by a patient? Answer:
Clarify the patient's financial responsibility policy
⩥ And establish patient request a routine physical examination during
the providers already schedule week of vacation. Which of the following
statements by the medical administrative assistant is appropriate?
Answer: "Your provider is unavailable during that time, but I have a
couple times the following week that might work."
⩥ Which of the following scheduling systems assigns patient specific
appointment times at regular intervals? Answer: Stream
⩥ A provider refers a patient to a specialist for carcinoma. The medical
administrative assistant should schedule an appointment with which of
the following specialists? Answer: Oncologist
