C HAPTER 05: H EALTHY W ORKPLACES ,
H EALTHY W ORKFORCE
Yoder-Wise: Leading and Managing in Nursing, 8th Edition
MULTIPLE CHOICE
1. In a job interview for a nursing position, Marley can be assured that which
of the following will occur?
a. Both eustress and distress
b. Onl y eustress
c. Onl y distress
d. Neither eustress nor distress
ANS: A
Eustress is defin ed as stress that is pleasant in nature, and distress is
defined as stress of an unpleasant nature. One can assume that every
interview has both of these stresses.
TOP: AONE competency: Business Skills
2. Which one of the following statements has been prove n to be true?
a. Recent research has found that women do not have a unique
physiologic response to stress.
b. Both men and women interpret the same stressor in the same manner
without regard to past experiences.
, c. Stress influences the immune system in one complex manner.
d. Stressors that are identical do not necessaril y have similar effects
on each individual.
ANS: D
Stressors may be unique to certain environments, situations, and
persons or groups, and individuals may respond to the same stressor in
different ways.
TOP: AONE competency: Business Skills
3. An example of role stress occurs when:
a. the director of the ICU and the manager of the surgical unit wish to
hire the same new employee.
b. two part-time staff members are hired to work in a unit, but the job
expectations for them are not clear, and the head nurse expresses
disappointment in their performance.
c. the nurse manager for the ICU wants to advocate for more staff and
finds it difficult to find data to substantiate his proposal.
d. line managers believe that suppo rt staff use their technical
knowledge to intrude on their authorit y.
ANS: B
Role stress is an additional stressor for nurses. Viewed as the
incongruence between perceived role expectations and achievement,
role stress is particularl y acute for new gradu ates. Failure to compl y
with expectations can lead to role conflict. Role conflict and role
ambiguit y are major sources of conflict for nurses.
, TOP: AONE competency: Business Skills
4. A staff nurse approaches the unit manager and indicates to her that
because of her father ’s death in the previous month, she is now finding it
very difficult to do her work effectivel y. This would be considered a(n)
________ stress.
a. internal source
b. familial
c. burnout
d. external
ANS: D
External stress is outside and removed from the work setting, but it is
considered work-related stress because of the impact it has on the
worker.
TOP: AONE competency: Business Skills
5. Sources of occupational stress in nursing include all except which of the
following?
a. Authoritarian leadership
b. Concern about moral wrongdoing by colleagues
c. Multiple changes in a short time
d. Rotating shifts
ANS: A
H EALTHY W ORKFORCE
Yoder-Wise: Leading and Managing in Nursing, 8th Edition
MULTIPLE CHOICE
1. In a job interview for a nursing position, Marley can be assured that which
of the following will occur?
a. Both eustress and distress
b. Onl y eustress
c. Onl y distress
d. Neither eustress nor distress
ANS: A
Eustress is defin ed as stress that is pleasant in nature, and distress is
defined as stress of an unpleasant nature. One can assume that every
interview has both of these stresses.
TOP: AONE competency: Business Skills
2. Which one of the following statements has been prove n to be true?
a. Recent research has found that women do not have a unique
physiologic response to stress.
b. Both men and women interpret the same stressor in the same manner
without regard to past experiences.
, c. Stress influences the immune system in one complex manner.
d. Stressors that are identical do not necessaril y have similar effects
on each individual.
ANS: D
Stressors may be unique to certain environments, situations, and
persons or groups, and individuals may respond to the same stressor in
different ways.
TOP: AONE competency: Business Skills
3. An example of role stress occurs when:
a. the director of the ICU and the manager of the surgical unit wish to
hire the same new employee.
b. two part-time staff members are hired to work in a unit, but the job
expectations for them are not clear, and the head nurse expresses
disappointment in their performance.
c. the nurse manager for the ICU wants to advocate for more staff and
finds it difficult to find data to substantiate his proposal.
d. line managers believe that suppo rt staff use their technical
knowledge to intrude on their authorit y.
ANS: B
Role stress is an additional stressor for nurses. Viewed as the
incongruence between perceived role expectations and achievement,
role stress is particularl y acute for new gradu ates. Failure to compl y
with expectations can lead to role conflict. Role conflict and role
ambiguit y are major sources of conflict for nurses.
, TOP: AONE competency: Business Skills
4. A staff nurse approaches the unit manager and indicates to her that
because of her father ’s death in the previous month, she is now finding it
very difficult to do her work effectivel y. This would be considered a(n)
________ stress.
a. internal source
b. familial
c. burnout
d. external
ANS: D
External stress is outside and removed from the work setting, but it is
considered work-related stress because of the impact it has on the
worker.
TOP: AONE competency: Business Skills
5. Sources of occupational stress in nursing include all except which of the
following?
a. Authoritarian leadership
b. Concern about moral wrongdoing by colleagues
c. Multiple changes in a short time
d. Rotating shifts
ANS: A
