MHA 702 EXAM 2 QUESTIONS
AND VERIFIED ANSWERS;
100% CORRECT; GRADE A
3 benefits most preferred by employees - correct
answer- (1) Health Insurance
(2) Pension Plan
(3) PTO
4 key dimensions of measures of performance -
correct answer- (1) productivity, (2) quality, (3)
timeliness, and (4) cost
80/20 rule - correct answer- •20% or fewer of
employees consume 80% or more of a supervisor's time
•Successful supervisors meet with all employees and help
those that are struggling
•They know each subordinate as a whole person, not
simply as a producer of services or output
,Alternative perspective of HR - correct answer-
•Employee (talent) acquisition
•Employee support or maintenance (internal)
•Employee retention (external)
•Employee separation
Anchor the change in corporate culture (kotter) -
correct answer- (step 8) make it permanent -
articulating the connections between the new behaviors
and corporate success. Developing the means to ensure
leadership development and succession.
Antidotes - correct answer- •Make employees
feel needed or important
•Provide challenges and opportunities to grow
•Treat all employees equally
Average - correct answer- •convenient way to
compare or group scores once evaluations have been
quantified but mean is more precise
, Benefits - correct answer- •Minimal to no role
for departmental managers in benefits administration
•Managers should have knowledge of basic policies
•Such knowledge will save HR time and reduce employee
frustration
Benefits required by law - correct answer- 1.
Social Security
2. Unemployment insurance
3. Workers' compensation insurance
4. Family and medical leave
5. Health care
Build on the change (Kotter) - correct answer-
(step 7) using increased credibility to change systems,
structures, and policies that don't fit the vision. Hiring,
promoting, and developing employees who can
implement the vision. Reinvigorating the process with
new projects, themes, and change agents
AND VERIFIED ANSWERS;
100% CORRECT; GRADE A
3 benefits most preferred by employees - correct
answer- (1) Health Insurance
(2) Pension Plan
(3) PTO
4 key dimensions of measures of performance -
correct answer- (1) productivity, (2) quality, (3)
timeliness, and (4) cost
80/20 rule - correct answer- •20% or fewer of
employees consume 80% or more of a supervisor's time
•Successful supervisors meet with all employees and help
those that are struggling
•They know each subordinate as a whole person, not
simply as a producer of services or output
,Alternative perspective of HR - correct answer-
•Employee (talent) acquisition
•Employee support or maintenance (internal)
•Employee retention (external)
•Employee separation
Anchor the change in corporate culture (kotter) -
correct answer- (step 8) make it permanent -
articulating the connections between the new behaviors
and corporate success. Developing the means to ensure
leadership development and succession.
Antidotes - correct answer- •Make employees
feel needed or important
•Provide challenges and opportunities to grow
•Treat all employees equally
Average - correct answer- •convenient way to
compare or group scores once evaluations have been
quantified but mean is more precise
, Benefits - correct answer- •Minimal to no role
for departmental managers in benefits administration
•Managers should have knowledge of basic policies
•Such knowledge will save HR time and reduce employee
frustration
Benefits required by law - correct answer- 1.
Social Security
2. Unemployment insurance
3. Workers' compensation insurance
4. Family and medical leave
5. Health care
Build on the change (Kotter) - correct answer-
(step 7) using increased credibility to change systems,
structures, and policies that don't fit the vision. Hiring,
promoting, and developing employees who can
implement the vision. Reinvigorating the process with
new projects, themes, and change agents
