C202 WGU CHAPTER 4: TEST QUESTIONS WITH 100% CORRECT
ANSWERS
1) __________ is the degree to which the job requires a variety of activities,
enabling the worker to use different skills and talents. -- Answer ✔✔ Skill variety
2) The degree to which the job requires the worker to complete a whole and
identifiable piece of work is called __________. -- Answer ✔✔ task identity
3) The degree to which job performance is important and affects the lives or work
of others is called __________. -- Answer ✔✔ task significance
4) The degree to which the job gives the worker freedom, discretion, and
independence in scheduling the work and determining how to do the work is
called __________. -- Answer ✔✔ autonomy
5) The degree to which carrying out the job's required activities results in the
individual obtaining direct and clear information about the effectiveness of his or
her performance is called __________. -- Answer ✔✔ task feedback
, 6) A job design approach that increases a job's complexity in order to give workers
greater responsibility and more opportunities to feel a sense of achievement is
called __________. -- Answer ✔✔ job enrichment
7) Adding more tasks at the same level of responsibility and skill related to an
employee's current position is called __________. -- Answer ✔✔ job
enlargement
8) Moving workers through a variety of jobs to increase their interest and
motivation is called __________. -- Answer ✔✔ job rotation
9) Preparing employees in more than one job or in multiple skills to enable them to
do different jobs is called __________. -- Answer ✔✔ cross training
10) __________ is a type of horizontal job expansion. -- Answer ✔✔ Job
enlargement
11) When a secretary's job responsibilities include receiving visitors and answering
phones and are then expanded to include typing letters and sorting mail, it is
called __________. -- Answer ✔✔ job enlargement
12) When a secretarial work group takes turns answering the phones, sorting mail,
and typing and filing correspondence, it is an example of __________. --
Answer ✔✔ job rotation
13) A systematic process used to identify and describe the important aspects of a job
and the worker characteristics needed to succeed is called __________. --
Answer ✔✔ job analysis
14) __________ identifies important tasks and working conditions as well as the
tools and technologies used on the job. -- Answer ✔✔ Job analysis
ANSWERS
1) __________ is the degree to which the job requires a variety of activities,
enabling the worker to use different skills and talents. -- Answer ✔✔ Skill variety
2) The degree to which the job requires the worker to complete a whole and
identifiable piece of work is called __________. -- Answer ✔✔ task identity
3) The degree to which job performance is important and affects the lives or work
of others is called __________. -- Answer ✔✔ task significance
4) The degree to which the job gives the worker freedom, discretion, and
independence in scheduling the work and determining how to do the work is
called __________. -- Answer ✔✔ autonomy
5) The degree to which carrying out the job's required activities results in the
individual obtaining direct and clear information about the effectiveness of his or
her performance is called __________. -- Answer ✔✔ task feedback
, 6) A job design approach that increases a job's complexity in order to give workers
greater responsibility and more opportunities to feel a sense of achievement is
called __________. -- Answer ✔✔ job enrichment
7) Adding more tasks at the same level of responsibility and skill related to an
employee's current position is called __________. -- Answer ✔✔ job
enlargement
8) Moving workers through a variety of jobs to increase their interest and
motivation is called __________. -- Answer ✔✔ job rotation
9) Preparing employees in more than one job or in multiple skills to enable them to
do different jobs is called __________. -- Answer ✔✔ cross training
10) __________ is a type of horizontal job expansion. -- Answer ✔✔ Job
enlargement
11) When a secretary's job responsibilities include receiving visitors and answering
phones and are then expanded to include typing letters and sorting mail, it is
called __________. -- Answer ✔✔ job enlargement
12) When a secretarial work group takes turns answering the phones, sorting mail,
and typing and filing correspondence, it is an example of __________. --
Answer ✔✔ job rotation
13) A systematic process used to identify and describe the important aspects of a job
and the worker characteristics needed to succeed is called __________. --
Answer ✔✔ job analysis
14) __________ identifies important tasks and working conditions as well as the
tools and technologies used on the job. -- Answer ✔✔ Job analysis
