Answers | Prep Material | A+ Verified
• A company officer wanting to improve their verbal communication skills can
take responsibility for their own personal thoughts and feelings by -✓✓using
language that is I-based such as "l believe" or "l think".
• Personal ethics determine what an individual believes about -✓✓morality and
right and wrong.
• To empower employees, supervisors must relinquish some and have confidence
in the skills, judgment, and abilities of others. -✓✓motivation
• Company officers are to assign specific emergency-incident tasks to new
members who practice with other crew members who serve as: -✓✓mentors
• How can a company officer help subordinates with all possibilities of
advancement? -✓✓Coaching subordinates on how to interview
• Company officers who establish priorities for personnel and relate those priorities
to their job functions are more likely to: -✓✓frame their expectations for
personnel clearly
• Combination organizations provide staffing and receive funding in accordance
with the:(40) -✓✓dominant aspect of their organization
• A new company officer should always remember the respect she or he has among
crew members must be: -✓✓earned
• Which leave policy allows employees 12 work weeks of job-protected leave in a
12-month period for qualifying medical and family reasons? -✓✓Family and
Medical Leave Act (FMLA)
• All aspects of discipline must meet the legal requirements of the -✓✓local
authority having jurisdiction (AHJ).
, • To effectively manage crew behavior, company officers must be familiar with the
organization's human resource polices and: -✓✓any existing labor/management
agreement.
• What leadership quality is concerned with applying procedures, polices, rewards,
and discipline evenly and fairly? -✓✓Consistency
• The first step company officers should follow for conflict resolution in their
organization would be: -✓✓recognize the conflict and stop the action from
happening.
• Personnel under the chain of command report directly to a(an):(29) -
✓✓immediate supervisor
• What are the five Cs of radio communication? -✓✓Conciseness, clarity,
confidence, control, and capability
• Fire and emergency service personnel who provide support to internal or external
customers for training, logistics, and personnel administration are referred to
as:(27) -✓✓staff personnel
• What are as fall under the jurisdiction of federal fire and emergency services
organizations?(36) -✓✓U.S. military installations
• Company officers who apply honesty and strong moral principles to the decision-
making process are cultivating the leadership quality of: -✓✓integrity.
• Company officers should become acquainted with the mutual aid agreement and
with that might be involved in a response. (41) -✓✓operating procedures
• Planning is the foundation of the management process because it: -
✓✓determines in advance what an organization, a group, or an individual should
do and how it will get done.
• Expectations from subordinates, peers, family, superiors, and the public that
company officers must learn to meet are referred to as: -✓✓external expectations.