HCQM FINAL QUESTIONS AND
ANSWERS WITH VERIFIED
SOLUTIONS 100% CORRECT
A PI team role responsible for maintaining the records of a
teams work during meetings and records documentation
is? - correct answer- team recorder or scribe
An accrediting agencys published rules are called? -
correct answer- accreditation standards
Follow up on a patient after discharge is considered what
case management step? - correct answer- post-
discharge planning
If a patient has surgery then subsequently developes an
infection, what is this an example of? - correct
answer- a sentinel event
,Inadequate orientation and training account for what
percent of sentinel events? - correct answer-
63%
Lewin labeled the three phases of changes as unfreezing,
changing, and refreezing. What other names for this
phase? - correct answer- ending, transition,
and beginning
manpower, material, methods, and machinery are the 4
components to what type of diagram? - correct
answer- Fishbone diagram
Monitoring incidents of patients falls can be used to
measure effectiveness of staff. What type of measure is
this? - correct answer- clinical measure
Monitoring performance based on internal and external
_________ is the foundation of all PI activities? -
correct answer- data
, Organization, structure, timeliness, frequency,
connection, celebration, and feedback are what?
(OSTFCCF) - correct answer- 7 keys to
successful storytelling.
Organizations that pay close attention to weak signals of
trouble to catch problems or errors in the earliest stage
are applying the principles of? - correct answer-
HRO
Performance improvement data collection results that fall
outside the established _____________ often trigger
further study or more focused data collection on a
performance measure? - correct answer-
benchmark
Project management tool used to schedule important
activities is called? - correct answer- Gnatt
chart
ANSWERS WITH VERIFIED
SOLUTIONS 100% CORRECT
A PI team role responsible for maintaining the records of a
teams work during meetings and records documentation
is? - correct answer- team recorder or scribe
An accrediting agencys published rules are called? -
correct answer- accreditation standards
Follow up on a patient after discharge is considered what
case management step? - correct answer- post-
discharge planning
If a patient has surgery then subsequently developes an
infection, what is this an example of? - correct
answer- a sentinel event
,Inadequate orientation and training account for what
percent of sentinel events? - correct answer-
63%
Lewin labeled the three phases of changes as unfreezing,
changing, and refreezing. What other names for this
phase? - correct answer- ending, transition,
and beginning
manpower, material, methods, and machinery are the 4
components to what type of diagram? - correct
answer- Fishbone diagram
Monitoring incidents of patients falls can be used to
measure effectiveness of staff. What type of measure is
this? - correct answer- clinical measure
Monitoring performance based on internal and external
_________ is the foundation of all PI activities? -
correct answer- data
, Organization, structure, timeliness, frequency,
connection, celebration, and feedback are what?
(OSTFCCF) - correct answer- 7 keys to
successful storytelling.
Organizations that pay close attention to weak signals of
trouble to catch problems or errors in the earliest stage
are applying the principles of? - correct answer-
HRO
Performance improvement data collection results that fall
outside the established _____________ often trigger
further study or more focused data collection on a
performance measure? - correct answer-
benchmark
Project management tool used to schedule important
activities is called? - correct answer- Gnatt
chart
