PRINCIPLES OF MANAGEMENT CORE EXAMS SET
QUESTIONS AND ANSWERS RATED A+
✔✔A corporation is experiencing dysfunction in their work teams. The team leader
plans to realign work groups based on employees work locations, and also to alter rules
and regulations in the groups and make additional changes to "shake things up a bit".
a. Communication
b. Restructuring the organization
c. Avoidance
d. Knowledge management - ✔✔Restructuring the organization
✔✔What is the reason to create a boundaryless organizational structure?
a. To limit the amount of collaboration
b. To differentiate position titles
c. To make information available as needed
d. To allow for delegation of tasks - ✔✔To make information available as needed
✔✔Process checklists and project audits are components of which management
process?
a. Quality cooperative
b. Quality control
c. Quality collaboration
d. Quality assurance - ✔✔
✔✔Which concept entails all aspects of interaction a company has with its customers in
both sales and service-related environments?
a. Customer association organization
b. Customer relationship management
c. Customer connection survey
d. Customer liaison administration - ✔✔Customer relationship management
✔✔Most successful entrepreneurs exhibit certain characteristics. Some entrepreneurs
are open-minded, able to learn quickly, and skilled at conceptualizing. Which
entrepreneurial personality trait is this?
a. Creativity, self-reliance, and ability to adapt
b. Opportunity obsession
c. Tolerance of risk, ambiguity, and uncertainty
d. Competitive intelligence - ✔✔Creativity, self-reliance, and ability to adapt
✔✔Which personality characteristics are believed to contribute to an entrepreneurs
success?
a. Status quo obsession
b. Risk aversion
c. Motivation to delegate
, d. Determination - ✔✔Determination
Risk aversion
✔✔Why is consideration of intentions important in conflict situations?
a. People have habitual patterns of response to conflict situations
b. Selfish intentions of people often leads to poor decision making
c. People tend to think before they act in some situations
d. People respond based on their interpretation of others' intentions - ✔✔People
respond based on their interpretation of others' intentions
✔✔What describes dimensions of conflict-handling intentions?
a. Competitiveness and acquiescence
b. Cooperativeness and assertiveness
c. Collaboration and aggressiveness
d. Comparativity and associativity - ✔✔Cooperativeness and assertiveness
✔✔What is the fourth step of the control process which ensures that operations are
adjusted to achieve planned results?
a. Comparing performance against standards
b. Taking corrective action
c. Setting performance standards
d. Measuring performance - ✔✔
✔✔What is the best way to succeed in matrix organizational structure?
a. Centralized decision making
b. Unity of command
c. Top-down communication
d. Collaboration - ✔✔Collaboration
✔✔During an international executive meeting, an executive used a word that did not
translate into English. What type of cross-cultural communication barrier is this?
a. Barrier caused by differences among perceptions
b. Barrier caused by word association
c. Barrier caused by semantics
d. Barrier caused by tone differences - ✔✔
✔✔Which entities protect the rights of employees and potential employees from
discrimination in the workplace?
a. Labor Management Reporting and Disclosure and Labor Management Relations
b. Equal Employment Opportunity and Affirmative Action
c. National Labor Relations and Labor Management Relations
d. Fair Labor Standards and Worker Adjustment and Retraining Notification - ✔✔Equal
Employment Opportunity and Affirmative Action
QUESTIONS AND ANSWERS RATED A+
✔✔A corporation is experiencing dysfunction in their work teams. The team leader
plans to realign work groups based on employees work locations, and also to alter rules
and regulations in the groups and make additional changes to "shake things up a bit".
a. Communication
b. Restructuring the organization
c. Avoidance
d. Knowledge management - ✔✔Restructuring the organization
✔✔What is the reason to create a boundaryless organizational structure?
a. To limit the amount of collaboration
b. To differentiate position titles
c. To make information available as needed
d. To allow for delegation of tasks - ✔✔To make information available as needed
✔✔Process checklists and project audits are components of which management
process?
a. Quality cooperative
b. Quality control
c. Quality collaboration
d. Quality assurance - ✔✔
✔✔Which concept entails all aspects of interaction a company has with its customers in
both sales and service-related environments?
a. Customer association organization
b. Customer relationship management
c. Customer connection survey
d. Customer liaison administration - ✔✔Customer relationship management
✔✔Most successful entrepreneurs exhibit certain characteristics. Some entrepreneurs
are open-minded, able to learn quickly, and skilled at conceptualizing. Which
entrepreneurial personality trait is this?
a. Creativity, self-reliance, and ability to adapt
b. Opportunity obsession
c. Tolerance of risk, ambiguity, and uncertainty
d. Competitive intelligence - ✔✔Creativity, self-reliance, and ability to adapt
✔✔Which personality characteristics are believed to contribute to an entrepreneurs
success?
a. Status quo obsession
b. Risk aversion
c. Motivation to delegate
, d. Determination - ✔✔Determination
Risk aversion
✔✔Why is consideration of intentions important in conflict situations?
a. People have habitual patterns of response to conflict situations
b. Selfish intentions of people often leads to poor decision making
c. People tend to think before they act in some situations
d. People respond based on their interpretation of others' intentions - ✔✔People
respond based on their interpretation of others' intentions
✔✔What describes dimensions of conflict-handling intentions?
a. Competitiveness and acquiescence
b. Cooperativeness and assertiveness
c. Collaboration and aggressiveness
d. Comparativity and associativity - ✔✔Cooperativeness and assertiveness
✔✔What is the fourth step of the control process which ensures that operations are
adjusted to achieve planned results?
a. Comparing performance against standards
b. Taking corrective action
c. Setting performance standards
d. Measuring performance - ✔✔
✔✔What is the best way to succeed in matrix organizational structure?
a. Centralized decision making
b. Unity of command
c. Top-down communication
d. Collaboration - ✔✔Collaboration
✔✔During an international executive meeting, an executive used a word that did not
translate into English. What type of cross-cultural communication barrier is this?
a. Barrier caused by differences among perceptions
b. Barrier caused by word association
c. Barrier caused by semantics
d. Barrier caused by tone differences - ✔✔
✔✔Which entities protect the rights of employees and potential employees from
discrimination in the workplace?
a. Labor Management Reporting and Disclosure and Labor Management Relations
b. Equal Employment Opportunity and Affirmative Action
c. National Labor Relations and Labor Management Relations
d. Fair Labor Standards and Worker Adjustment and Retraining Notification - ✔✔Equal
Employment Opportunity and Affirmative Action
