PRINCIPLES OF MANAGEMENT STUDY EXAMS GUIDE
QUESTIONS AND ANSWERS RATED A+
✔✔Dr. Ohmae indicates that customer, corporation, and competitors should be
integrated in a strategic triangle. What does Dr. Ohmae indicate that an organization
can obtain by doing this?
a. Sustained competitive advantage
b. Coordination of mutual adjustment
c. Time-based competition
d. Decentralization of the organization - ✔✔sustained competitive advantage
✔✔What is the main objective of an internal quality audit?
a. To measure effectiveness of an organizations quality management system
b. To gauge the quality of human resources
c. To assess the quality of control process failures
d. To determine the quality of an organizations executive management - ✔✔To
measure effectiveness of an organization quality management system
✔✔In the five dimensions of Hackman and Oldham's model of job design, what does
autonomy describe?
a. Different job activities involving several skills and talents
b. Important and positive impact on the lives of others
c. Independence and discretion in making decisions
d. Information about job performance - ✔✔Independence and discretion in making
decisions
✔✔prevention costs - ✔✔costs incurred in the process of preventing poor quality from
occurring
✔✔support services - ✔✔quality defined in terms of the support provided after the
product or service is purchased
✔✔value for price paid - ✔✔quality defined in terms of product or services usefulness
for the price paid
✔✔external failure costs - ✔✔costs associated with quality problems that occur at the
customer site
✔✔internal failure costs - ✔✔costs associated with discovering poor product quality
before the product reaches the customer.
✔✔fitness for use - ✔✔a defintion of quality that evaluates how well the product
performs for its intended use
, ✔✔conformance - ✔✔which is the degree to which a product characteristic meets
preset standards
✔✔appraisal costs - ✔✔costs incurred in the process of uncovering defects
✔✔psychological criteria - ✔✔a way of defining quality that focuses on judgemental
evaluations of what constitutes product or service excellence
✔✔recruitement - ✔✔the development of a pool of applicants for jobs in an organization
✔✔network organization - ✔✔a collection of independent mostly single function firms
that collaborate on a good or service.
✔✔What is a common component of effective diversity training programs?
a. Revealing concerns
b. Identifying informal networks
c. Completing a skills inventory
d. Building awareness - ✔✔Building awareness
✔✔In which situation does religious preference inappropriately affect decision making?
a. Management approves a religious endorsement that makes claims the company
supports
b. A member of a particular religion starts a business that benefits members of the
religion in the area
c. Management provides two religious holidays per year for every employee regardless
of religious affiliation
d. A publicly-held company has a policy limiting financial donations to one religious
group - ✔✔a publicly traded company has a policy limiting financial donations to one
religious group
✔✔dynamic network - ✔✔a temporary arrangement among partners that can be
assembled and reassembled to adapt to the environment.
✔✔A younger employee becomes irritated by the sound of an older employee's voice
and finds it difficult to work on projects with the older employee. This has caused conflict
in the department. what is the source of conflict between the older and younger
employees?
a. Differing values
b. Structure
c. Communication
d. Personal variables - ✔✔personal variables
✔✔A visually-impaired person has been hired to work in the HR department of a small
company. Which workplace accommodations would be reasonable in this situation?
QUESTIONS AND ANSWERS RATED A+
✔✔Dr. Ohmae indicates that customer, corporation, and competitors should be
integrated in a strategic triangle. What does Dr. Ohmae indicate that an organization
can obtain by doing this?
a. Sustained competitive advantage
b. Coordination of mutual adjustment
c. Time-based competition
d. Decentralization of the organization - ✔✔sustained competitive advantage
✔✔What is the main objective of an internal quality audit?
a. To measure effectiveness of an organizations quality management system
b. To gauge the quality of human resources
c. To assess the quality of control process failures
d. To determine the quality of an organizations executive management - ✔✔To
measure effectiveness of an organization quality management system
✔✔In the five dimensions of Hackman and Oldham's model of job design, what does
autonomy describe?
a. Different job activities involving several skills and talents
b. Important and positive impact on the lives of others
c. Independence and discretion in making decisions
d. Information about job performance - ✔✔Independence and discretion in making
decisions
✔✔prevention costs - ✔✔costs incurred in the process of preventing poor quality from
occurring
✔✔support services - ✔✔quality defined in terms of the support provided after the
product or service is purchased
✔✔value for price paid - ✔✔quality defined in terms of product or services usefulness
for the price paid
✔✔external failure costs - ✔✔costs associated with quality problems that occur at the
customer site
✔✔internal failure costs - ✔✔costs associated with discovering poor product quality
before the product reaches the customer.
✔✔fitness for use - ✔✔a defintion of quality that evaluates how well the product
performs for its intended use
, ✔✔conformance - ✔✔which is the degree to which a product characteristic meets
preset standards
✔✔appraisal costs - ✔✔costs incurred in the process of uncovering defects
✔✔psychological criteria - ✔✔a way of defining quality that focuses on judgemental
evaluations of what constitutes product or service excellence
✔✔recruitement - ✔✔the development of a pool of applicants for jobs in an organization
✔✔network organization - ✔✔a collection of independent mostly single function firms
that collaborate on a good or service.
✔✔What is a common component of effective diversity training programs?
a. Revealing concerns
b. Identifying informal networks
c. Completing a skills inventory
d. Building awareness - ✔✔Building awareness
✔✔In which situation does religious preference inappropriately affect decision making?
a. Management approves a religious endorsement that makes claims the company
supports
b. A member of a particular religion starts a business that benefits members of the
religion in the area
c. Management provides two religious holidays per year for every employee regardless
of religious affiliation
d. A publicly-held company has a policy limiting financial donations to one religious
group - ✔✔a publicly traded company has a policy limiting financial donations to one
religious group
✔✔dynamic network - ✔✔a temporary arrangement among partners that can be
assembled and reassembled to adapt to the environment.
✔✔A younger employee becomes irritated by the sound of an older employee's voice
and finds it difficult to work on projects with the older employee. This has caused conflict
in the department. what is the source of conflict between the older and younger
employees?
a. Differing values
b. Structure
c. Communication
d. Personal variables - ✔✔personal variables
✔✔A visually-impaired person has been hired to work in the HR department of a small
company. Which workplace accommodations would be reasonable in this situation?
