PRINCIPLES OF MANAGEMENT QUESTIONS AND ANSWERS
RATED A+
✔✔Example: Mary, the registration supervisor, gives many of the best assignments to a
clerk she plays poker with. Another clerk, with whom Mary had some encounters with,
gets more than her share of the dirty work jobs. (not following) - ✔✔Equity
✔✔8. Order - ✔✔each employee is put where they have the most value.
✔✔9. Initiative - ✔✔encourage innovation.
✔✔Example: Zelda, data processing supervisor for ABC Health, encourages her data
entry and word processing operators to develop their own methods for improving the
handling of their work. (following) - ✔✔Initiative
✔✔10. Discipline - ✔✔obedient, applied, respectful employees needed.
✔✔11. Remuneration of Personnel - ✔✔the payment system contributes to success.
✔✔12. Stability of Tenure - ✔✔long-term employment is important.
✔✔13. General Interest Over Individual Interest - ✔✔the organization takes precedence
over the individual.
✔✔14. Espirit de corps - ✔✔share enthusiasm or devotion to the organization.
✔✔Behavioral Management - ✔✔focuses on the way a manager should personally
mange to motivate employees.
✔✔Who was the initial leader in early Managerial Theory? - ✔✔Mary Parker Follett
✔✔What did Mary Parker Follett suggest? - ✔✔-workers help analyze their jobs for
improvements
-the worker knows the best way to improve the job
-if workers have the knowledge of the task, then they should control the task
✔✔The Hawthorne Studies: - ✔✔study of worker efficiency at the Hawthorne Works of
the Western Electric Co. during 1924-1932.
✔✔What did the Study of worker efficiency find? - ✔✔-workers productivity at various
levels of light illumination
-researchers found that regardless of whether the light levels were raised or lowered,
productivity rose.
, ✔✔Workers enjoyed the attention they received as a part of the study, which lead to
what? - ✔✔more production!
✔✔Who proposed the two different sets of worker assumptions? (Theories X and Y) -
✔✔Douglas McGregor
✔✔Theory X - ✔✔assumes the average worker is lazy, dislikes work and will do as little
as possible.
✔✔Example: Managers must closely supervise and control through reward and
punishment. - ✔✔Theory X
✔✔Theory Y - ✔✔assumes workers are not lazy, want to do a good job and the job
itself will determine if the worker likes the work.
✔✔Example: Managers should allow the worker great latitude, and create an
organization to stimulate the worker. - ✔✔Theory Y
✔✔Who researched the cultural differences between Japan and the USA? (Theory Z) -
✔✔William Ouchi
✔✔Theory Z - ✔✔-USA culture emphasizes the individual, and managers tend to feel
workers follow the Theory X model.
-Japan culture expects worker commitment to the organization first and thus behave
differently than USA workers.
✔✔Theory Z - ✔✔combines parts of both the USA and Japan structure:
-managers stress long-term employment, workgroup, and organizational focus.
✔✔Management Sciences (4) - ✔✔uses rigorous quantitative techniques to maximize
resources.
✔✔1. Quantitative Management - ✔✔utilizes linear programming, modeling, simulation
systems.
✔✔2. Operations Management - ✔✔techniques to analyze all aspects of the production
system.
✔✔Operations Management: - ✔✔1. forecasting
2. linear programming
3. break-even alaysis
4. queuing theory
5. simulation and inventory modeling
6. program evaluation and review technique
RATED A+
✔✔Example: Mary, the registration supervisor, gives many of the best assignments to a
clerk she plays poker with. Another clerk, with whom Mary had some encounters with,
gets more than her share of the dirty work jobs. (not following) - ✔✔Equity
✔✔8. Order - ✔✔each employee is put where they have the most value.
✔✔9. Initiative - ✔✔encourage innovation.
✔✔Example: Zelda, data processing supervisor for ABC Health, encourages her data
entry and word processing operators to develop their own methods for improving the
handling of their work. (following) - ✔✔Initiative
✔✔10. Discipline - ✔✔obedient, applied, respectful employees needed.
✔✔11. Remuneration of Personnel - ✔✔the payment system contributes to success.
✔✔12. Stability of Tenure - ✔✔long-term employment is important.
✔✔13. General Interest Over Individual Interest - ✔✔the organization takes precedence
over the individual.
✔✔14. Espirit de corps - ✔✔share enthusiasm or devotion to the organization.
✔✔Behavioral Management - ✔✔focuses on the way a manager should personally
mange to motivate employees.
✔✔Who was the initial leader in early Managerial Theory? - ✔✔Mary Parker Follett
✔✔What did Mary Parker Follett suggest? - ✔✔-workers help analyze their jobs for
improvements
-the worker knows the best way to improve the job
-if workers have the knowledge of the task, then they should control the task
✔✔The Hawthorne Studies: - ✔✔study of worker efficiency at the Hawthorne Works of
the Western Electric Co. during 1924-1932.
✔✔What did the Study of worker efficiency find? - ✔✔-workers productivity at various
levels of light illumination
-researchers found that regardless of whether the light levels were raised or lowered,
productivity rose.
, ✔✔Workers enjoyed the attention they received as a part of the study, which lead to
what? - ✔✔more production!
✔✔Who proposed the two different sets of worker assumptions? (Theories X and Y) -
✔✔Douglas McGregor
✔✔Theory X - ✔✔assumes the average worker is lazy, dislikes work and will do as little
as possible.
✔✔Example: Managers must closely supervise and control through reward and
punishment. - ✔✔Theory X
✔✔Theory Y - ✔✔assumes workers are not lazy, want to do a good job and the job
itself will determine if the worker likes the work.
✔✔Example: Managers should allow the worker great latitude, and create an
organization to stimulate the worker. - ✔✔Theory Y
✔✔Who researched the cultural differences between Japan and the USA? (Theory Z) -
✔✔William Ouchi
✔✔Theory Z - ✔✔-USA culture emphasizes the individual, and managers tend to feel
workers follow the Theory X model.
-Japan culture expects worker commitment to the organization first and thus behave
differently than USA workers.
✔✔Theory Z - ✔✔combines parts of both the USA and Japan structure:
-managers stress long-term employment, workgroup, and organizational focus.
✔✔Management Sciences (4) - ✔✔uses rigorous quantitative techniques to maximize
resources.
✔✔1. Quantitative Management - ✔✔utilizes linear programming, modeling, simulation
systems.
✔✔2. Operations Management - ✔✔techniques to analyze all aspects of the production
system.
✔✔Operations Management: - ✔✔1. forecasting
2. linear programming
3. break-even alaysis
4. queuing theory
5. simulation and inventory modeling
6. program evaluation and review technique
