MSM 6645 CHAPTER 3 EXAM QUESTIONS
WITH 100% CORRECT ANSWERS
Which of the following is a common criticism of the Six Sigma methodology?
a) that it ignores the concept of variance
b) that it places insufficient emphasis on defects
c) that it only applies to technology companies
d) that it can often be costly to implement - Answer- d) that it can often be costly to
implement
Frequently used benchmarking criterion:
a) MBNQA
b) Level 5 leadership
c) job analysis
d) contingency leadership model - Answer- a) MBNQA
Point in the evolution of a chaotic systems at which point the system will progress in one
direction or the other, but nowhere in between:
a) obfuscation
b) event horizon
c) bifurcation
d) equipotentiality - Answer- c) bifurcation
System imbalance, as understood in chaos theory:
a) equipotentiality
b) morphology
c) homeostasis
d) disequilibrium - Answer- d) disequilibrium
One of the key areas for benchmarking under the MBNQA guidelines:
a) financial reporting
b) training reactions
c) marketing
d) leadership - Answer- d) leadership
Who are the examiners who assess MBNQA applicant organizations?
a) industry representatives from the American Society for Quality
b) volunteers from industry, academia, the nonprofit sector, and state and local
government
WITH 100% CORRECT ANSWERS
Which of the following is a common criticism of the Six Sigma methodology?
a) that it ignores the concept of variance
b) that it places insufficient emphasis on defects
c) that it only applies to technology companies
d) that it can often be costly to implement - Answer- d) that it can often be costly to
implement
Frequently used benchmarking criterion:
a) MBNQA
b) Level 5 leadership
c) job analysis
d) contingency leadership model - Answer- a) MBNQA
Point in the evolution of a chaotic systems at which point the system will progress in one
direction or the other, but nowhere in between:
a) obfuscation
b) event horizon
c) bifurcation
d) equipotentiality - Answer- c) bifurcation
System imbalance, as understood in chaos theory:
a) equipotentiality
b) morphology
c) homeostasis
d) disequilibrium - Answer- d) disequilibrium
One of the key areas for benchmarking under the MBNQA guidelines:
a) financial reporting
b) training reactions
c) marketing
d) leadership - Answer- d) leadership
Who are the examiners who assess MBNQA applicant organizations?
a) industry representatives from the American Society for Quality
b) volunteers from industry, academia, the nonprofit sector, and state and local
government
