Health Science II – Exam Review – Study Guide & Practice Questions
Dress- Neat, Clean, Wrinkle Free, Closed toe & Supportive Shoes
Hair - Clean Neat pulled back if long
Nails - Short clean natural nails
Name tag - on and visible at all times - correct answer ✔✔What should a healthcare
professional look like regarding:
team player - correct answer ✔✔What is the ability to work well with others
enthusiasm - correct answer ✔✔positive attitude and enjoying work
discretion - correct answer ✔✔using good judgment in what you do
tract - correct answer ✔✔saying the kindest thing in a difficult situation
empathy - correct answer ✔✔being able to identify with another persons feeling or situation
accept criticism - correct answer ✔✔learn from feedback from others
responsibility - correct answer ✔✔willing to be held accountable for actions
dependability - correct answer ✔✔reliable and prompt
a. Bachelors degree ____4 years___
b. Associates degree _________2 years____________
,c. Master's degree _______5-6 years_____
d. Doctorate ___________6-8 years_____ - correct answer ✔✔How long does one go to school
after high school to earn:
Letter of introduction, let employer know you are interested in position. - correct answer
✔✔What is the purpose of a cover letter?
Personal identifying information, education, career objective, skills, work experience,
accomplishments, references. - correct answer ✔✔What are 5 things that should be included
on a resume?
DO- send a follow-up thank you note, be
on time or early, be prepared for difficult questions, ask questions about facility/position.
DON'T- answer discriminatory questions, take a cell phone to interview, chew gum. - correct
answer ✔✔What are two "do's" for an interview, and two "don'ts
gestures, touch, body language, eye contact, facial expressions. - correct answer ✔✔List 3
examples of non-verbal communication
Written- letter, note, email, text. Spoken- Tone of voice and vocabulary. - correct answer ✔✔List
3 examples of verbal communication
cultural - correct answer ✔✔an emergency room doctor is having trouble understanding his
Spanish-speaking patient
physical - correct answer ✔✔an elderly patient in a wheelchair cannnot access the pharmacist
due to steps outside the building
, environmental - correct answer ✔✔A nurse attempts to explain discharge instructions to a
patient in a noisy room
personal - correct answer ✔✔doctor tells the patient she has "cholelithiasis"
cultural - correct answer ✔✔A male social worker wants to discuss hospice care with a Middle
Eastern female patient
Dental Hygienist- Sender
Patient- Receiver
How to clean dentures- message
Nod-Feedback - correct answer ✔✔The dental hygienist tells her patient how to clean her
dentures. The patient nods in understanding. Using the communication model, identify the
sender, the receiver, the message and the feedback.
Make a straight line through the statement. Record date & initial Do NOT erase or use whiteout.
- correct answer ✔✔What is the appropriate way to correct an error that you have written in a
patient chart?
electronic - correct answer ✔✔A nurse records the patients vital signs on a computerized chart
Therapeutic services, diagnostic services, health information, support services, biotechnology
research and development - correct answer ✔✔What are health career pathway
oral - correct answer ✔✔The nurse tells her supervisor that the patient's temperature is
elevated
writer - correct answer ✔✔The nurse writes down the vital signs on the flow chart in the
patient record
Dress- Neat, Clean, Wrinkle Free, Closed toe & Supportive Shoes
Hair - Clean Neat pulled back if long
Nails - Short clean natural nails
Name tag - on and visible at all times - correct answer ✔✔What should a healthcare
professional look like regarding:
team player - correct answer ✔✔What is the ability to work well with others
enthusiasm - correct answer ✔✔positive attitude and enjoying work
discretion - correct answer ✔✔using good judgment in what you do
tract - correct answer ✔✔saying the kindest thing in a difficult situation
empathy - correct answer ✔✔being able to identify with another persons feeling or situation
accept criticism - correct answer ✔✔learn from feedback from others
responsibility - correct answer ✔✔willing to be held accountable for actions
dependability - correct answer ✔✔reliable and prompt
a. Bachelors degree ____4 years___
b. Associates degree _________2 years____________
,c. Master's degree _______5-6 years_____
d. Doctorate ___________6-8 years_____ - correct answer ✔✔How long does one go to school
after high school to earn:
Letter of introduction, let employer know you are interested in position. - correct answer
✔✔What is the purpose of a cover letter?
Personal identifying information, education, career objective, skills, work experience,
accomplishments, references. - correct answer ✔✔What are 5 things that should be included
on a resume?
DO- send a follow-up thank you note, be
on time or early, be prepared for difficult questions, ask questions about facility/position.
DON'T- answer discriminatory questions, take a cell phone to interview, chew gum. - correct
answer ✔✔What are two "do's" for an interview, and two "don'ts
gestures, touch, body language, eye contact, facial expressions. - correct answer ✔✔List 3
examples of non-verbal communication
Written- letter, note, email, text. Spoken- Tone of voice and vocabulary. - correct answer ✔✔List
3 examples of verbal communication
cultural - correct answer ✔✔an emergency room doctor is having trouble understanding his
Spanish-speaking patient
physical - correct answer ✔✔an elderly patient in a wheelchair cannnot access the pharmacist
due to steps outside the building
, environmental - correct answer ✔✔A nurse attempts to explain discharge instructions to a
patient in a noisy room
personal - correct answer ✔✔doctor tells the patient she has "cholelithiasis"
cultural - correct answer ✔✔A male social worker wants to discuss hospice care with a Middle
Eastern female patient
Dental Hygienist- Sender
Patient- Receiver
How to clean dentures- message
Nod-Feedback - correct answer ✔✔The dental hygienist tells her patient how to clean her
dentures. The patient nods in understanding. Using the communication model, identify the
sender, the receiver, the message and the feedback.
Make a straight line through the statement. Record date & initial Do NOT erase or use whiteout.
- correct answer ✔✔What is the appropriate way to correct an error that you have written in a
patient chart?
electronic - correct answer ✔✔A nurse records the patients vital signs on a computerized chart
Therapeutic services, diagnostic services, health information, support services, biotechnology
research and development - correct answer ✔✔What are health career pathway
oral - correct answer ✔✔The nurse tells her supervisor that the patient's temperature is
elevated
writer - correct answer ✔✔The nurse writes down the vital signs on the flow chart in the
patient record
