PEREGRINE BUSINESS EXAMS SCRIPT UPDATED
QUESTIONS AND ANSWERS SURE A+
✔✔Fair Competition - ✔✔Competition reasonable in view of the interests of those
competing and the public and not involving practices condemned by law as inimical to
the public interest
✔✔__________ is a collection of facts organized so that they have additional value
beyond the value of the facts themselves.
A. Telecommunication
B. Information
C. Virtual reality
D. Artificial intelligence - ✔✔B. Information
✔✔________is the simulation of a real or imagined environment that can be
experienced visually in three dimensions.
A. Organizational change
B. Virtual reality
C. Systems development
D. CBIS - ✔✔B. Virtual reality
✔✔Expert Systems - ✔✔Precursor to AI; ais in decision making, data analysis
interpreting input, and justifying conclusions
✔✔The Federal Highway Administration uses notice-and-comment rulemaking. This
process begins with:
A. a request to Congress to enact enabling legislation.
B. the filing of a complaint against a charged party.
C. the publication of a notice of proposed rulemaking.
D. the solicitation of public comments - ✔✔C. the publication of a notice of proposed
rulemaking.
✔✔Kip opens an account at a Lotsa Goodies Store, and buys a digital music player and
other items, but makes no payments on the account. To collect the debt, Mako, the
manager, contacts Kip's parents. This violates:
A. no federal law.
B. the Fair and Accurate Credit Transactions Act.
C. the Fair Debt Collection Practices Act. D. the Truth-in-Lending Act - ✔✔A. no federal
law.
✔✔Antitrust - ✔✔laws which seek to promote competition among businesses
, ✔✔The process of setting major organization objectives and developing plans to
achieve them is called:
A. strategic planning.
B. HR planning.
C. job analysis.
D. environmental scanning. - ✔✔A. strategic planning.
✔✔One way human resource planning links to strategic planning is by providing a set of
inputs into the:
A. strategy formulation process
B. strategy implementation process
C. strategic analysis process
D. source of competitive advantage - ✔✔A. strategy formulation process
✔✔Delphi - ✔✔A decision-making technique in which group members do not meet face-
to-face but respond in writing to questions posed by the group leader.
✔✔In the SERVQUAL instrument for measuring service quality, the concept of
assurance is associated with:
A. The ability to convey trust and confidence
B. Caring and individualized attention
C. Always providing consistent service
D. Performing a service quickly and on time - ✔✔A. The ability to convey trust and
confidence
✔✔Which of the following is not one of W. Edwards Deming's 14 points?
A. Create a vision and demonstrate commitment
B. Stop making decisions purely on the basis of cost
C. Eliminate exhortation
D. The only performance standard is Zero Defects - ✔✔D. The only performance
standard is Zero Defects
✔✔Zero Defects - ✔✔A goal of no guest-related complaints established when guest
service processes are implemented; achieving perfect products every time
✔✔TQM - ✔✔Total Quality Management: A process developed by Dr. W. Ed Deming to
increase productivity through quality control techniques.
✔✔Six Sigma - ✔✔A business process for improving quality, reducing costs, and
increasing customer satisfaction
QUESTIONS AND ANSWERS SURE A+
✔✔Fair Competition - ✔✔Competition reasonable in view of the interests of those
competing and the public and not involving practices condemned by law as inimical to
the public interest
✔✔__________ is a collection of facts organized so that they have additional value
beyond the value of the facts themselves.
A. Telecommunication
B. Information
C. Virtual reality
D. Artificial intelligence - ✔✔B. Information
✔✔________is the simulation of a real or imagined environment that can be
experienced visually in three dimensions.
A. Organizational change
B. Virtual reality
C. Systems development
D. CBIS - ✔✔B. Virtual reality
✔✔Expert Systems - ✔✔Precursor to AI; ais in decision making, data analysis
interpreting input, and justifying conclusions
✔✔The Federal Highway Administration uses notice-and-comment rulemaking. This
process begins with:
A. a request to Congress to enact enabling legislation.
B. the filing of a complaint against a charged party.
C. the publication of a notice of proposed rulemaking.
D. the solicitation of public comments - ✔✔C. the publication of a notice of proposed
rulemaking.
✔✔Kip opens an account at a Lotsa Goodies Store, and buys a digital music player and
other items, but makes no payments on the account. To collect the debt, Mako, the
manager, contacts Kip's parents. This violates:
A. no federal law.
B. the Fair and Accurate Credit Transactions Act.
C. the Fair Debt Collection Practices Act. D. the Truth-in-Lending Act - ✔✔A. no federal
law.
✔✔Antitrust - ✔✔laws which seek to promote competition among businesses
, ✔✔The process of setting major organization objectives and developing plans to
achieve them is called:
A. strategic planning.
B. HR planning.
C. job analysis.
D. environmental scanning. - ✔✔A. strategic planning.
✔✔One way human resource planning links to strategic planning is by providing a set of
inputs into the:
A. strategy formulation process
B. strategy implementation process
C. strategic analysis process
D. source of competitive advantage - ✔✔A. strategy formulation process
✔✔Delphi - ✔✔A decision-making technique in which group members do not meet face-
to-face but respond in writing to questions posed by the group leader.
✔✔In the SERVQUAL instrument for measuring service quality, the concept of
assurance is associated with:
A. The ability to convey trust and confidence
B. Caring and individualized attention
C. Always providing consistent service
D. Performing a service quickly and on time - ✔✔A. The ability to convey trust and
confidence
✔✔Which of the following is not one of W. Edwards Deming's 14 points?
A. Create a vision and demonstrate commitment
B. Stop making decisions purely on the basis of cost
C. Eliminate exhortation
D. The only performance standard is Zero Defects - ✔✔D. The only performance
standard is Zero Defects
✔✔Zero Defects - ✔✔A goal of no guest-related complaints established when guest
service processes are implemented; achieving perfect products every time
✔✔TQM - ✔✔Total Quality Management: A process developed by Dr. W. Ed Deming to
increase productivity through quality control techniques.
✔✔Six Sigma - ✔✔A business process for improving quality, reducing costs, and
increasing customer satisfaction
