WGU C208 FINAL ASSESSMENT 100+ QUESTIONS AND ANSWERS WITH
VERIFIED SOLUTIONS ALREADY PASSED (GRADED A+)
Which stage in Kurt Lewin's change model involves changes being institutionalized in the
corporate culture?
a)Unfreezing
b)Changing
c)Freezing
d)Refreezing
Answer: D
Which of the following does not characterize the management style known as empowerment?
a)Delegation
b) Use of teams
c) Reliance on hierarchy
d) Autonomy of workers
Answer: C
What is the first step in John Kotter's eight-step process for transformational change?
a) Form a guiding coalition
b) Create a vision
c) Establish a sense of urgency
d) Empower others to act
Answer: C
,Which of the following is not an explanation for why people resist change at work?
a) Defensive managers who create an expectation of negative change.
b) Fear of change that will hurt them through layoffs, unpleasant new responsibilities.
c) Resentment over being forced to accept change.
d) Management has explained and demonstrated the need for change.
Answer: D
Why does John Kotter advocate creating "short-term wins" in his eight-step process for change?
a) They help to create a feeling of progress as well as an opportunity to reward employees.
b) They justify the change effort for senior management.
c) They allow old ways to be retired.
d) None of the above
Answer: A
The development of the Internet is an example of ____________.
a) common innovation
b) incremental innovation
c) semi-radical innovation
d) radical innovation
Answer: D
Which stage in Kurt Lewin's change model involves people employing new skills and attitudes
and being rewarded by the organization for doing so?
a) Unfreezing
, b) Refreezing
c) Changing
d) None of the above
Answer: B
Which of the following is not one of the four stages of change in the Black and Gregersen
model?
a) Do the right thing and do it well.
b) Discover that the right thing is now the wrong thing.
c) Do the new right thing, and do it fairly well at first.
d) Eventually do the new right thing well.
Answer: C
Sustaining organizational change through continued focus occurs during which step in the
ADKAR model?
a) Desire
b) Awareness
c)Reinforcement
d) Ability
Answer: C
A manager who is comfortable with risk will be more likely to lead which sort of change effort?
a) Evolutionary
b) Gradual
c) Revolutionary
d) Pilot
Answer: C
VERIFIED SOLUTIONS ALREADY PASSED (GRADED A+)
Which stage in Kurt Lewin's change model involves changes being institutionalized in the
corporate culture?
a)Unfreezing
b)Changing
c)Freezing
d)Refreezing
Answer: D
Which of the following does not characterize the management style known as empowerment?
a)Delegation
b) Use of teams
c) Reliance on hierarchy
d) Autonomy of workers
Answer: C
What is the first step in John Kotter's eight-step process for transformational change?
a) Form a guiding coalition
b) Create a vision
c) Establish a sense of urgency
d) Empower others to act
Answer: C
,Which of the following is not an explanation for why people resist change at work?
a) Defensive managers who create an expectation of negative change.
b) Fear of change that will hurt them through layoffs, unpleasant new responsibilities.
c) Resentment over being forced to accept change.
d) Management has explained and demonstrated the need for change.
Answer: D
Why does John Kotter advocate creating "short-term wins" in his eight-step process for change?
a) They help to create a feeling of progress as well as an opportunity to reward employees.
b) They justify the change effort for senior management.
c) They allow old ways to be retired.
d) None of the above
Answer: A
The development of the Internet is an example of ____________.
a) common innovation
b) incremental innovation
c) semi-radical innovation
d) radical innovation
Answer: D
Which stage in Kurt Lewin's change model involves people employing new skills and attitudes
and being rewarded by the organization for doing so?
a) Unfreezing
, b) Refreezing
c) Changing
d) None of the above
Answer: B
Which of the following is not one of the four stages of change in the Black and Gregersen
model?
a) Do the right thing and do it well.
b) Discover that the right thing is now the wrong thing.
c) Do the new right thing, and do it fairly well at first.
d) Eventually do the new right thing well.
Answer: C
Sustaining organizational change through continued focus occurs during which step in the
ADKAR model?
a) Desire
b) Awareness
c)Reinforcement
d) Ability
Answer: C
A manager who is comfortable with risk will be more likely to lead which sort of change effort?
a) Evolutionary
b) Gradual
c) Revolutionary
d) Pilot
Answer: C
